ServiceM8 vs Capture Comparison

Overview

ServiceM8 is a cloud-based solution that helps field service organizations manage their business. ServiceM8 guides users...

Capture is a sales person's best friend. Capture allows users to parse single or multiple contacts from any structured or...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$225.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

203

71

6

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.0

(35)

5

4

3

2

1

12

14

8

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
Overall we've loved how well it works in helping us to do our jobs better and take care of our customers.
Ease of use, excellent features, fantastic customer service, awesome price point. Almost able to be the only software needed to conduct business operations.

Pros

Love it, I use it everyday. Very easy to maneuver through - just wish it could be more accurate at some times.
I think it's great for overall business, would definitely recommend using it to other friends in sales and other organizations.
I love the ease of use to find contact data on my target prospects then how I’m quickly able to get them into Salesforce.

Cons

Also difficult to work out how to update out job card for other 3rd party contacts. Converting an email to a job seems to have changed for the worse and is much more difficult now.
Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions.
We refuse to outfit everyone with iPhones at an average cost of $700+ per new phone when we can get similar phone and app functions for a fraction of the cost ($100).

Cons

Now I can do it in 3-5 minutes... with no data errors. For a salesperson, this is a must-have program.
When capturing this is not recognised and has to be changed manually. For France there are similar problems.
I had several problems with importing leads from a particular website which is this one [SENSITIVE CONTENT HIDDEN.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features123
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Chat
  • Client Management
  • Communication Management
  • Contact Database
  • Contact History
  • Content Filter
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Duplicate Detection
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Fixed Asset Management
  • Forms Management
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • IT Asset Tracking
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Capture
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Location
  • Online Booking Integration
  • Partial Payments
  • Physical Asset Tracking
  • Progress Tracking
  • Project Notes
  • Project Time Tracking
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Billing
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Route Optimization
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Software Development Kit
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timesheets
  • Web Forms
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features6
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Chat
  • Client Management
  • Communication Management
  • Contact Database
  • Contact History
  • Content Filter
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Duplicate Detection
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Fixed Asset Management
  • Forms Management
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • IT Asset Tracking
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Capture
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Location
  • Online Booking Integration
  • Partial Payments
  • Physical Asset Tracking
  • Progress Tracking
  • Project Notes
  • Project Time Tracking
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Billing
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Route Optimization
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Software Development Kit
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timesheets
  • Web Forms
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations26
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations16
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon serv