ServiceM8 vs EpicCare Comparison

Overview

ServiceM8 is a cloud-based solution that helps field service organizations manage their business. ServiceM8 guides users...

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

203

71

6

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

119

74

20

5

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
Overall we've loved how well it works in helping us to do our jobs better and take care of our customers.
Ease of use, excellent features, fantastic customer service, awesome price point. Almost able to be the only software needed to conduct business operations.

Pros

I really liked that it was easy to navigate and easy to find what I need for my patients. I like that you have to enter in certain information in order to move forward.
Epic is by far the best EMR out there, but really that is not saying much. It does have some great functionality, and is user friendly after awhile.
There is also an inpatient version that my institution will be great for my institution when implement as there will be seamless uniformity between outpatient and inpatient.

Cons

Also difficult to work out how to update out job card for other 3rd party contacts. Converting an email to a job seems to have changed for the worse and is much more difficult now.
Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions.
We refuse to outfit everyone with iPhones at an average cost of $700+ per new phone when we can get similar phone and app functions for a fraction of the cost ($100).

Cons

It can be difficult to change an order and often I will need to cancel an order and replace it. It's difficult to view scanned media as it will close when you try to compare it to charted data.
This can be confusing from a training and operations perspective (e.g. "I was told to do it differently," "My provider prefers it a different way").
Too many icons/tabs on the page, and it is difficult to navigate. Call center messages under In-Basket messages; very difficult to see who is writing what in a chronological order.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features123
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Charting
  • Chat
  • Claims Management
  • Client Management
  • Client Portal
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact History
  • Content Filter
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forms Management
  • GPS
  • GPS Integration
  • Geographic Maps
  • HIPAA Compliance
  • History Tracking
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Online Booking Integration
  • Partial Payments
  • Partner Portal
  • Physical Asset Tracking
  • Predictive Analytics
  • Progress Tracking
  • Project Notes
  • Project Time Tracking
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recruitment Management
  • Recurring Billing
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Route Optimization
  • SMS Integration
  • SOAP notes
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Software Development Kit
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timesheets
  • User Management
  • Web Forms
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features24
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Case Management
  • Charting
  • Chat
  • Claims Management
  • Client Management
  • Client Portal
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact History
  • Content Filter
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forms Management
  • GPS
  • GPS Integration
  • Geographic Maps
  • HIPAA Compliance
  • History Tracking
  • IT Asset Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Location
  • Online Booking Integration
  • Partial Payments
  • Partner Portal
  • Physical Asset Tracking
  • Predictive Analytics
  • Progress Tracking
  • Project Notes
  • Project Time Tracking
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recruitment Management
  • Recurring Billing
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Route Optimization
  • SMS Integration
  • SOAP notes
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Software Development Kit
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timesheets
  • User Management
  • Web Forms
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations26
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations6
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options