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ServiceMax vs Asana Comparison

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Overview

ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...

Category Leaders

Asana is a work and project management solution for teams. You can organize everything—from company objectives to routine...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

40

5

4

3

2

1

17

18

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

6,564

3,769

813

118

89

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

Pros

This has been a great management tool for our company, the integration of comms has been great and has allowed us to cut down on mails as which has been amazing.
The paid version has some excellent functionality additions like dependencies and custom labels/tags, which can be really helpful.
Overall, I love that Asana is super easy to use, but also has more advanced features when you need them.

Cons

The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Cons

The worst thing is that some resources are paid, which limits the use of the platform by people who cannot pay.
Sometimes tickets get lost or buried but I feel that this comes down to user error and workload management and is not so much a fault of ht software or design.
I find it very inconvenient that I can't copy tasks to another project on mobile. This is my only complaint about Asana.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features38
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Agile Methodologies
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Backlog Management
  • Bar Chart
  • Billing & Invoicing
  • Brainstorming
  • Budget Management
  • Budgeting/Forecasting
  • Bug Tracking
  • Bug/Issue Capture
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Capacity Management
  • Change Management
  • Channel Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customer Database
  • Customer History
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Deadline Management
  • Dependency Tracking