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ServiceMax vs Asana Comparison
Overview
ServiceMax is the field service management solution for hundreds of companies worldwide. The software is a complete suite...
Asana is a work and project management solution for teams. You can organize everything—from company objectives to routine...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$10.99/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
5
4
3
2
1
5,296
3,220
753
109
85
- Value for money
- Ease of use
- Features
- Customer support
97%
would recommend this appPros
Very user friendly and the options for data management is good.
Give a strong control on your field activities, parts and services at the end this will make your customers more satisfied.
Partners (community) platform is great and made a big change in our org.
Pros
I love the ease of use, I can manage all tasks created for myself and others. I love the platforms appearance as well as the assistance offered to keep myself up to date with new features rolled out.
It is an efficient and productive organization tool, you can take advantage of collaborative work with it, as it improves it, making it more useful in the tasks that we are most skilled.
We have improved our efficiency when it comes to completing projects in a timely fashion thanks to the help of Asana. On top of that, it is fully integrated in our Slack Channels.
Cons
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.
Before, this tracking was done manually via a spreadsheet and audits on this process were poor.
Cons
Any problems we have it with is more a lack of our own organization or keeping up with tasks than the software itself.
In using Asana at previous jobs there is also a decided lack of strategy and communication when rolling out updates compared to competitors which was maddening at my last position.
I did not use Asana to it's potential due to lack of branding and it not being top of mind as compared to some of its competitors. The tool is dull and makes a project look boring.
Key features
- Total features3
- @mentions
- API
- Access Control
- Activity Dashboard
- Activity Tracking
- Agile Software Development
- Applicant Tracking
- Archiving & Retention
- Asset Management
- Assignment Management
- Automated Scheduling
- Automatic Backup
- Automatic Notifications
- Availability Indicator
- Budgeting
- Bug Tracking
- CRM Integration
- Calendar Management
- Calendar Sync with Google
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Capacity Management
- Catalog Management
- Categorization
- Charting
- Chat
- Client Management
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Commenting
- Communication Management
- Communications Calendar
- Configurable Workflow
- Custom Charts
- Custom Fields
- Custom Forms
- Customizable Reporting
- Dashboard Creation
- Data Filtering
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop Interface
- Electronic Signature Capture
- Email Integration
- Email Notifications
- Employee Management
- Employee Onboarding
- Employee Time Tracking
- Event Management
- Feedback Collection
- File Management
- Filtered Views
- Forms Management
- Full Text Search
- Gantt Charts
- Goal Setting / Tracking
- HR Management
- Help Desk Management
- Idea Ranking
- Ideation
- Inbox Management
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Microsoft Outlook Integration
- Milestone Tracking
- Monitoring
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Department / Project
- Multi-Language
- Multiple Projects
- Multiple User Accounts
- Permission Management
- Personalized Profiles
- Planning Tools
- Prioritizing
- Progress Reports
- Progress Tracking
- Project Management
- Project Notes
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Question Library
- Real Time Data
- Real Time Notifications
- Real Time Updates
- Recurring Tasks
- Reminders
- Remote Access
- Remote Control
- Reporting & Statistics
- Request Assignment
- Request Routing
- Resource Allocation
- Resource Management
- Rules-Based Workflow
- Search Functionality
- Single Sign On
- Status Reporting
- Status Tracking
- Strategic Planning
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Talent Acquisition
- Task Management
- Task Planning
- Task Scheduling
- Task Tracking
- Team Calendars
- Template Management
- Third Party Integration
- Time & Expense Tracking
- Timeline Management
- Timer
- To-Do List
- Training Management
- User Photos
- Video Management
- Volunteer Management
- Web Forms
- Work Order Management
- Workflow Management
- iCalendar Support
- Total features138
- @mentions
- API
- Access Control
- Activity Dashboard
- Activity Tracking
- Agile Software Development
- Applicant Tracking
- Archiving & Retention
- Asset Management
- Assignment Management
- Automated Scheduling
- Automatic Backup
- Automatic Notifications
- Availability Indicator
- Budgeting
- Bug Tracking
- CRM Integration
- Calendar Management
- Calendar Sync with Google
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Capacity Management
- Catalog Management
- Categorization
- Charting
- Chat
- Client Management
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Commenting
- Communication Management
- Communications Calendar
- Configurable Workflow
- Custom Charts
- Custom Fields
- Custom Forms
- Customizable Reporting
- Dashboard Creation
- Data Filtering
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop Interface
- Electronic Signature Capture
- Email Integration
- Email Notifications
- Employee Management
- Employee Onboarding
- Employee Time Tracking
- Event Management
- Feedback Collection
- File Management
- Filtered Views
- Forms Management
- Full Text Search
- Gantt Charts
- Goal Setting / Tracking
- HR Management
- Help Desk Management
- Idea Ranking
- Ideation
- Inbox Management
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Microsoft Outlook Integration
- Milestone Tracking
- Monitoring
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Department / Project
- Multi-Language
- Multiple Projects
- Multiple User Accounts
- Permission Management
- Personalized Profiles
- Planning Tools
- Prioritizing
- Progress Reports
- Progress Tracking
- Project Management
- Project Notes
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Question Library
- Real Time Data
- Real Time Notifications
- Real Time Updates
- Recurring Tasks
- Reminders
- Remote Access
- Remote Control
- Reporting & Statistics
- Request Assignment
- Request Routing
- Resource Allocation
- Resource Management
- Rules-Based Workflow
- Search Functionality
- Single Sign On
- Status Reporting
- Status Tracking
- Strategic Planning
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Talent Acquisition
- Task Management
- Task Planning
- Task Scheduling
- Task Tracking
- Team Calendars
- Template Management
- Third Party Integration
- Time & Expense Tracking
- Timeline Management
- Timer
- To-Do List
- Training Management
- User Photos
- Video Management
- Volunteer Management
- Web Forms
- Work Order Management
- Workflow Management
- iCalendar Support
Integrations
- Total integrations13
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations285
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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