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ServiceMax vs CommBox Comparison

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Overview

ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

17

17

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

Pros

Not enoughreviews yet

Cons

The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features39
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Employee Scheduling
  • Feedback Management
  • File Sharing
  • For Developers
  • Group Scheduling
  • IVR / Voice Recognition
  • Intent Recognition
  • Interactive Content
  • Inventory Control
  • Inventory Management
  • Job Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Natural Language Processing
  • Network Monitoring
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Preventive Maintenance
  • Proactive Chat
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Sentiment Analysis
  • Service History
  • Skills Tracking
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features63
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Employee Scheduling
  • Feedback Management
  • File Sharing
  • For Developers
  • Group Scheduling
  • IVR / Voice Recognition
  • Intent Recognition
  • Interactive Content
  • Inventory Control
  • Inventory Management
  • Job Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Natural Language Processing
  • Network Monitoring
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Preventive Maintenance
  • Proactive Chat
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Sentiment Analysis
  • Service History
  • Skills Tracking
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations14
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier