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ServiceMax vs CHAMPS Comparison

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Overview

ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...

CHAMPS EAM is a full featured CMMS and EAM solution designed to help manage all aspects of maintenance. Take control of your...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

17

17

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.1

5

4

3

2

1

17

18

4

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

Pros

I love that the software is so user friendly and easy to use. I like the enhancement made when you change the asset id on the work order header, it automatically updates the asset on the step.
As technical support, I benefit because this application is stable. This benefits me because it frees up time to work with other projects and maintenance missions at our facility.
The vendor is very supportive and customer focused. There are some areas of the CHAMPS ver. 11 that could be improved upon.

Cons

The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Cons

TAB page of POs if you hit the tab or wrong button, instead of the ENTER key, after you have typed in formation, you loose what you have typed, and have to start over.
The problem in processing (returning, re-issuing and correctly tracking) serialized parts.
The web based system is not available for all modules. This forces us into the client/server model, which is a bit more difficult to upgrade.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features39
  • API
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CMMS
  • Calendar Management
  • Calibration Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Dispatch Management
  • Electronic Signature
  • Employee Scheduling
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Group Scheduling
  • IT Asset Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Job Management
  • Key & Lock Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Parts Management
  • Payment Collection in the Field
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing & Receiving
  • Quotes/Estimates
  • Recurring Appointments
  • Resource Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Software License Management
  • Technician Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Total features30
  • API
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CMMS
  • Calendar Management
  • Calibration Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Dispatch Management
  • Electronic Signature
  • Employee Scheduling
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Group Scheduling
  • IT Asset Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Job Management
  • Key & Lock Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Parts Management
  • Payment Collection in the Field
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing & Receiving
  • Quotes/Estimates
  • Recurring Appointments
  • Resource Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Software License Management
  • Technician Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations14
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

ServiceMax vs. CHAMPS

See how ServiceMax and CHAMPS stack up against each other by comparing features, pricing, ratings, integrations, security & more.