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ServiceMax vs FieldAware Comparison

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Overview

ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...

FieldAware's mobile app and web-based software provide businesses with the power, intelligence and flexibility to build high-performance...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

70

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

41

5

4

3

2

1

18

18

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

3.3

63

5

4

3

2

1

23

14

4

5

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
51%
would recommend this app

Pros

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

Pros

Outstanding- will help create the system specific to our business. Continuous Upgrading the system.
However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software.
The software WHEN it works is good, adding photos into job sheets is easy and creating job sheets on the fly is good.

Cons

The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Cons

Make a mistake a "delete" a a job, it is forever lost in the clouds. Business Works compatible.
I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else.
Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features100
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Scheduling
  • Availability Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Change Order Management
  • Charting
  • Chat/Messaging
  • Checklists
  • Client Management
  • Client Portal
  • Clock In/Out
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Capture and Transfer
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Estimating
  • File Storage
  • For HVAC Companies
  • Forms Management
  • GPS
  • Gantt/Timeline View
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Management
  • Labor Forecasting
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Language
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Patient Records Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Price and Cost Calculations
  • Prioritization
  • Productivity Analysis
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Management
  • Resource Scheduling
  • Route Management
  • Route Optimization
  • Routing
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Skills Tracking
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Variable Workforce
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features92
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Automated Scheduling
  • Availability Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Change Order Management
  • Charting
  • Chat/Messaging
  • Checklists
  • Client Management
  • Client Portal
  • Clock In/Out
  • Collaboration Tools
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Capture and Transfer
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Estimating
  • File Storage
  • For HVAC Companies
  • Forms Management
  • GPS
  • Gantt/Timeline View
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Management
  • Labor Forecasting
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Language
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Patient Records Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Price and Cost Calculations
  • Prioritization
  • Productivity Analysis
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Management
  • Resource Scheduling
  • Route Management
  • Route Optimization
  • Routing
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Skills Tracking
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Variable Workforce
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations21
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations10
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier