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ServiceMax vs FieldAware Comparison
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Overview
ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...
FieldAware's mobile app and web-based software provide businesses with the power, intelligence and flexibility to build high-performance...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$
70
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
Pros
Outstanding- will help create the system specific to our business. Continuous Upgrading the system.
However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software.
The software WHEN it works is good, adding photos into job sheets is easy and creating job sheets on the fly is good.
Cons
The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.
Cons
Make a mistake a "delete" a a job, it is forever lost in the clouds. Business Works compatible.
I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else.
Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product.
Key features
- Total features39
- API
- Accounting Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Management
- Asset Tracking
- Automated Scheduling
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Change Order Management
- Charting
- Client Management
- Client Portal
- Clock In / Out
- Commercial Properties
- Compliance Management
- Confirmation/Reminders
- Contact Database
- Contract/License Management
- Contractor Management
- Cost Estimating
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Data Import/Export
- Data Synchronization
- Data Visualization
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- ERP
- Electronic Signature
- Employee Management
- Employee Scheduling
- Equipment Management
- Estimating
- Exception Reporting
- For HVAC Companies
- Forms Management
- Gantt/Timeline View
- Geographic Maps
- Geolocation
- Group Scheduling
- IT Asset Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Multi-Location
- Offline Access
- Online Booking
- Online Time Clock
- Patient Records Management
- Payment Collection in the Field
- Performance Metrics
- Pesticide Usage Tracking
- Preventive Maintenance
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Purchase Order Management
- Quotes/Estimates
- Real Time Analytics
- Recurring Appointments
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Resource Scheduling
- Route Management
- Routing
- Scheduling
- Self Service Portal
- Service Call Management
- Service Catalog
- Service History
- Service Reporting
- Skills Tracking
- Status Tracking
- Task Management
- Technician Management
- Third Party Integrations
- Time Tracking by Client
- Timesheet Management
- To-Do List
- Visual Analytics
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features106
- API
- Accounting Integration
- Activity Dashboard
- Activity Management
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Management
- Asset Tracking
- Automated Scheduling
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Change Order Management
- Charting
- Client Management
- Client Portal
- Clock In / Out
- Commercial Properties
- Compliance Management
- Confirmation/Reminders
- Contact Database
- Contract/License Management
- Contractor Management
- Cost Estimating
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Data Import/Export
- Data Synchronization
- Data Visualization
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- ERP
- Electronic Signature
- Employee Management
- Employee Scheduling
- Equipment Management
- Estimating
- Exception Reporting
- For HVAC Companies
- Forms Management
- Gantt/Timeline View
- Geographic Maps
- Geolocation
- Group Scheduling
- IT Asset Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Multi-Location
- Offline Access
- Online Booking
- Online Time Clock
- Patient Records Management
- Payment Collection in the Field
- Performance Metrics
- Pesticide Usage Tracking
- Preventive Maintenance
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Purchase Order Management
- Quotes/Estimates
- Real Time Analytics
- Recurring Appointments
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Resource Scheduling
- Route Management
- Routing
- Scheduling
- Self Service Portal
- Service Call Management
- Service Catalog
- Service History
- Service Reporting
- Skills Tracking
- Status Tracking
- Task Management
- Technician Management
- Third Party Integrations
- Time Tracking by Client
- Timesheet Management
- To-Do List
- Visual Analytics
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations14
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations9
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
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