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ServiceMax vs IBM Sterling CPQ Comparison

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Overview

ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...

IBM CPQ is a sales management and enterprise social networking platform designed to ease communication between sales and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

703

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

17

17

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.

KH

Kathryn H.

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.

CP

Casey P.

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

CP

Casey P.

Pros

Not enoughreviews yet

Cons

The only real negative point to Servicemax is the resource hunger.

GB

Greg B.

It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.

AR

Anonymous Reviewer

If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

KH

Kyle H.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features38
  • API
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Calendar Management
  • Cataloging/Categorization
  • Configuration Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Dispatch Management
  • Electronic Signature
  • Employee Scheduling
  • Group Scheduling
  • Inventory Control
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Preventive Maintenance
  • Price / Margin Management
  • Quotes/Estimates
  • Recurring Appointments
  • Resource Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Technician Management
  • Third Party Integrations
  • Work Order Creation
  • Work Order Management
  • Total features5
  • API
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Calendar Management
  • Cataloging/Categorization
  • Configuration Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Dispatch Management
  • Electronic Signature
  • Employee Scheduling
  • Group Scheduling
  • Inventory Control
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Preventive Maintenance
  • Price / Margin Management
  • Quotes/Estimates
  • Recurring Appointments
  • Resource Scheduling
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Technician Management
  • Third Party Integrations
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations17
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier