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ServiceMax vs Jobber Comparison
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Overview
ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...
Jobber’s powerful software is perfect for home services businesses. Keep jobs on track and provide a seamless customer experience....
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
49
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
Pros
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Cons
The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.
Cons
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
Key features
- Total features38
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Change Order Management
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Confirmation/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Tracking
- Estimating
- Facility Scheduling
- File Storage
- Fleet Management
- For AEC Industry
- For Arborists
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Forecasting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Offline Access
- Online Booking
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Photos/Images
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Project Management
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Projections
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Reminders
- Repair Estimates
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential
- Residential Properties
- Resource Scheduling
- Route Management
- Route Optimization
- Routing
- SMS Messaging
- Safety Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Skills Tracking
- Status Tracking
- Subcontractor Management
- Summary Reports
- Surveys & Feedback
- Takeoff
- Task Management
- Task Scheduling
- Team Calendars
- Team Management
- Technician Management
- Template Management
- Templates
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features190
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Change Order Management
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Comment Library
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Confirmation/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Digital Signature
- Discount Management
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Tracking
- Estimating
- Facility Scheduling
- File Storage
- Fleet Management
- For AEC Industry
- For Arborists
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- GPS
- Geographic Maps
- Geolocation
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Forecasting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Offline Access
- Online Booking
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Photos/Images
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Project Management
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Projections
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Reminders
- Repair Estimates
- Report Summary
- Reporting & Statistics
- Reporting/Analytics
- Residential
- Residential Properties
- Resource Scheduling
- Route Management
- Route Optimization
- Routing
- SMS Messaging
- Safety Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Skills Tracking
- Status Tracking
- Subcontractor Management
- Summary Reports
- Surveys & Feedback
- Takeoff
- Task Management
- Task Scheduling
- Team Calendars
- Team Management
- Technician Management
- Template Management
- Templates
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations19
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations18
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
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