This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

ServiceMax vs Dynamics 365 Comparison

Add to Compare
Compare Similar Apps
NetSuite
Acumatica Cloud ERP
Odoo
QuickBooks Desktop Enterprise
Caspio
Katana

Overview

ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...

Category Leaders

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

115

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

17

17

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

2,007

1,566

456

85

26

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

Pros

Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.

Cons

The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Cons

Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
Getting error some time so it's take some time to remove the error.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features39
  • API
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Automated Scheduling
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Planning
  • Campaign Scheduling
  • Cash Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Confirmation/Reminders
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Group Scheduling
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Job Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Post Scheduling
  • Preventive Maintenance
  • Profit/Loss Statement
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Scheduling
  • Routing
  • Sales Forecasting
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Trend Analysis
  • Visual Analytics
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features91
  • API
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Automated Scheduling
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Planning
  • Campaign Scheduling
  • Cash Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Confirmation/Reminders
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Group Scheduling
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Job Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Post Scheduling
  • Preventive Maintenance
  • Profit/Loss Statement
  • Project Management
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Scheduling
  • Routing
  • Sales Forecasting
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Trend Analysis
  • Visual Analytics
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations15
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations189
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceMax vs. Dynamics 365

See how ServiceMax and Dynamics 365 stack up against each other by comparing features, pricing, ratings, integrations, security & more.