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ServiceMax vs SAP Fieldglass Comparison

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Overview

ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...

Category Leaders

SAP Fieldglass is a vendor management system, external talent management, and services procurement solution for midsize and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

40

5

4

3

2

1

17

18

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.1

72

5

4

3

2

1

37

21

5

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

Pros

SAP Fieldglass helps my institution to find a perfect balance between overstaffing and understaffing of external laborforce. Consequently, we have improved service delivery and managed costs.
I appreciate that it is easy to use, and any questions are quickly answered by our representatives. Keeps our contractors and our client company happy and everyone in clear communication.
Overall it is a good system and I would recommend it to others.

Cons

The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Cons

You need to enter the timesheet everytime, there is no copy over or single click to mirror last timesheet. App experience is poor, ridiculous with things app can do and is not easy to use.
The layout is confusing and not user frieldly. We had a project push out over 2 months and I sat with my engineer and we entered 0's for almost 20 mins filling out this system.
When looking for a job, all the the billing information comes up on the same page and it makes it difficult to pitch the job, too much information on the front page.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features38
  • API
  • Alerts/Notifications
  • Appointment Scheduling
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Billing & Invoicing
  • Budget Control
  • Budgeting/Forecasting
  • Calendar Management
  • Cataloging/Categorization
  • Clock In/Out
  • Collaboration Tools
  • Compensation Management
  • Competency Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Customer Database
  • Customer History
  • Dispatch Management
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Fixed Asset Management
  • Goal Setting/Tracking
  • Group Scheduling
  • Individual Development Plans
  • Inventory Control
  • Inventory Management
  • Invoice Processing
  • Job Management
  • Labor Forecasting
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Onboarding
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Preventive Maintenance
  • Procurement Management
  • Purchase Order Management
  • Quotes/Estimates
  • Receiving/Putaway Management
  • Recruitment Management
  • Recurring Appointments
  • Requisition Management
  • Resource Scheduling
  • Routing
  • Safety Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Sourcing Management
  • Spend Control
  • Spend Management
  • Succession Planning
  • Supplier Management
  • Technician Management
  • Time Tracking
  • Training Management
  • Transaction History
  • Variable Workforce
  • Vendor Master Data Management
  • Work Order Creation
  • Work Order Management
  • Total features43
  • API
  • Alerts/Notifications
  • Appointment Scheduling
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Billing & Invoicing
  • Budget Control
  • Budgeting/Forecasting
  • Calendar Management
  • Cataloging/Categorization
  • Clock In/Out
  • Collaboration Tools
  • Compensation Management
  • Competency Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Customer Database
  • Customer History
  • Dispatch Management
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Fixed Asset Management
  • Goal Setting/Tracking
  • Group Scheduling
  • Individual Development Plans
  • Inventory Control
  • Inventory Management
  • Invoice Processing
  • Job Management
  • Labor Forecasting
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Onboarding
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Preventive Maintenance
  • Procurement Management
  • Purchase Order Management
  • Quotes/Estimates
  • Receiving/Putaway Management
  • Recruitment Management
  • Recurring Appointments
  • Requisition Management
  • Resource Scheduling
  • Routing
  • Safety Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Sourcing Management
  • Spend Control
  • Spend Management
  • Succession Planning
  • Supplier Management
  • Technician Management
  • Time Tracking
  • Training Management
  • Transaction History
  • Variable Workforce
  • Vendor Master Data Management
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations19
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations19
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier