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ServiceMax vs ServiceBox Comparison
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Overview
ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...
ServiceBox is a software for service companies to manage their end to end business including: customers, job sites, quotes,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
25
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.
In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
Pros
The system is easy to use and super practical. Its a super great asset to have in your tool box.
The attachment feature is amazing and allows you to upload and store lots of information in the work orders. Robust system and we have lots of confidence in it.
The customer support has been fantastic. She has been amazing to work with and has answered every with a day.
Cons
The only real negative point to Servicemax is the resource hunger.
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.
Cons
However, it does have some connectivity issues and lagging issues at times, which makes it frustrating for users, especially when most of our business is revolved around the program.
It's hard to fix mistakes, and navigate the website on the phone. My biggest thing would be to have an app or a phone version of the website.
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
Key features
- Total features38
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Asset Tracking
- Automated Scheduling
- Billing & Invoicing
- Budgeting/Forecasting
- Calendar Management
- Confirmation/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Management
- Document Storage
- Electronic Payments
- Electronic Signature
- Employee Database
- Employee Management
- Employee Scheduling
- Employee Time Tracking
- Equipment Maintenance
- Estimating
- For HVAC Companies
- For Plumbing Industry
- GPS
- Geographic Maps
- Group Scheduling
- Historical Reporting
- Inventory Control
- Inventory Management
- Invoice Management
- Job Management
- Job Scheduling
- Job Tracking
- Labor Forecasting
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Predictive Maintenance
- Preventive Maintenance
- Pricing and Cost Calculations
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Appointments
- Reminders
- Repair Tracking
- Reporting & Statistics
- Resource Scheduling
- Routing
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Skills Tracking
- Status Tracking
- Task Scheduling
- Technician Management
- Template Management
- Third Party Integrations
- Time Off Management
- Timesheet Management
- Vehicle Information
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features82
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Asset Tracking
- Automated Scheduling
- Billing & Invoicing
- Budgeting/Forecasting
- Calendar Management
- Confirmation/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Management
- Document Storage
- Electronic Payments
- Electronic Signature
- Employee Database
- Employee Management
- Employee Scheduling
- Employee Time Tracking
- Equipment Maintenance
- Estimating
- For HVAC Companies
- For Plumbing Industry
- GPS
- Geographic Maps
- Group Scheduling
- Historical Reporting
- Inventory Control
- Inventory Management
- Invoice Management
- Job Management
- Job Scheduling
- Job Tracking
- Labor Forecasting
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Predictive Maintenance
- Preventive Maintenance
- Pricing and Cost Calculations
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Appointments
- Reminders
- Repair Tracking
- Reporting & Statistics
- Resource Scheduling
- Routing
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Skills Tracking
- Status Tracking
- Task Scheduling
- Technician Management
- Template Management
- Third Party Integrations
- Time Off Management
- Timesheet Management
- Vehicle Information
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations19
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations5
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
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