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ServiceMax Reviews - Page 2
40 reviews
Recommended
Kathryn H.
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ServiceMax Express is exactly what we needed to gain control of our service department. We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic! They took the time and interest to LISTEN to what our needs were and took all the appropriate notes and visuals necessary to implement a design that worked perfectly for what our business needs required. In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product!
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Bea M.
Consumer Services, 1-10 employees
Used daily for less than 6 months
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We have had a partial training and it is pretty difficult to gauge the functionality before using the product. The set up seemed unnecessarily detailed.
Too early to tell.
Too early to tell but the interface seems very plain.
jay g.
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They will get you the people or temporary services you will need in order to get your work done. With app and website to choose from thousands of technicians in big cities to small remote areas, you can easily find someone to handle all your tech support or warranty service needs.
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Becky L.
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The support and professional services staff for ServiceMax is awesome. They are quick to respond to customer needs and don't leave us struggling on our own. When they say they want customer success, they really mean it.
Support and professional services
expense
Pallavi T.
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Its very helpful with Contract management, Product Management. It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.
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Kelly C.
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We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.
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Curtis B.
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Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing.
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Jerrick L.
Industrial Automation,
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The application was very easy to use and train our service team on.
Nothing. ServiceMax works great! The people I worked with were very helpful.
Mahesh D.
Health, Wellness and Fitness, 1,001-5,000 employees
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Easy to use by field service engineers. They also have a MFL and Salesforce1 app which is easy to access.
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Quinn P.
Hospital & Health Care, 1,001-5,000 employees
Used monthly for 6-12 months
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Best product out there. I would recommend to everyone. It is something that I wish everyone could try.
I wouldn’t really have any. I have not experienced anything close to be considered a “con” — it is very user friendly
Pallavi T.
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Eases the process for Service team by allowing them to create Service Order, by processing Service Order.
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Heather D.
Consumer Services,
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I like how easy ServiceMax is to use.
Can't think of anything I like least.
Megan K.
Consumer Services,
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Everything I need is in one place. There are many ways to get the information you need. You can put in invoice number or address or persons name to find customer's file
Takes a lot of steps to find what you are looking for
Selina F.
Consumer Services,
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Easy to use. Easy to train others how to use. It's very simple.
Sometimes can be slow. Dispatch console freezes but can be easily opened right back up.
Chelsey S.
Consumer Services,
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Very user-friendly software, clear and easy to navigate. Extremely efficient.
Has frozen during use a few times, but nothing much other than that.
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