ServiceMobility Features

ServiceMobility

Connected field service mobility

4.29/5 (7 reviews)

ServiceMobility Feature Summary

  • Job management
  • Activity management
  • Rule-based and flexible forms
  • Open API
  • Automatic tracking of time on work activities
  • GPS coordinates are saved with every time record
  • View and search inventory
  • Inventory transfer between depots and technicians
  • Provide customers with calculated job costs
  • Process payments on-site
  • Calculate discounts
  • Configurable home screen dashboard
  • Weekly time summary report
  • Configurable KPI reporting
  • Configurable and custom surveys support feedback on the prod
  • Customer database
  • Work order management
  • Capture approval signature

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (539 other apps)
Activity Dashboard (423 other apps)
Activity Tracking (276 other apps)
Audit Trail (257 other apps)
Auditing (312 other apps)
Automatic Notifications (428 other apps)
Compliance Management (289 other apps)
Custom Fields (229 other apps)
Customizable Reporting (339 other apps)
Data Import/Export (313 other apps)
Document Storage (251 other apps)
Inventory Management (307 other apps)
Inventory Tracking (262 other apps)
Invoice Management (234 other apps)
Monitoring (237 other apps)
Real Time Data (285 other apps)
Real Time Reporting (239 other apps)
Reporting & Statistics (370 other apps)
Third Party Integration (303 other apps)
Workflow Management (311 other apps)

ServiceMobility Feature Reviews

5 reviewers had the following to say about ServiceMobility's features:

Deborah Schnurpel

ServicePower Review

2016-10-05

Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.

Pros

Ease of usage, great support staff!

Cons

Canada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ServiceMobility

CRM Systems to ServicePower suite can be a challenge, however once all the issues are resolved it works very well.

Source: Capterra
Helpful?   Yes   No
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Chris Smith

Service Contractor Management

2016-01-14

ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Cory Maclauchlan

Service Power and My Organization

2016-10-05

Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.

Pros

Ease of use and setup

Cons

Better suited when used at the onset or when willing to restructure the business' data ahead of time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ServiceMobility

If you're willing to put in the initial work, Service Power can offer a great benefit to your company.

Source: Capterra
Helpful?   Yes   No
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tony mottram

Product support

2016-10-11

Stars are arbitrary (as were required fields). My experience is not with the actual product, but with the support of the product by the support team.

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Iyler Kirsch

SERVICEPower Field Optimizer

2016-10-11

As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to.

Pros

Is able to integrate into any existing network system.

Cons

SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ServiceMobility

It's a bit of a learning curve, and it requires dedicated support for the initial kick off.

Source: Capterra
Helpful?   Yes   No
Read more