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ServiceTitan vs BigChange Comparison

Overview

Category Leaders

ServiceTitan is a cloud-based field service management solution designed for electrical, plumbing, HVAC, garage door, chimney,...

BigChange JobWatch is a web-based mobile workforce management solution that combines back-office capabilities with field-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

131

24

3

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

91

32

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Pros

From day one Big Change have been great to work with over the years, I would describe it as a partnership they really want you to succeed in business with them driving the software side of it.
The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.

Cons

If you need to contact support, its a 30-60 minute wait. The awkward steps to do "one-off" custom priced invoices is annoying and more difficult than it should be.
It revealed so many areas where we were lacking and that is uncomfortable to find out about your business.
Is this even a question. I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.

Cons

Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.
Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features139
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking/Job Costing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Calibration Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analytics
  • Cash on Delivery
  • Change Order Management
  • Chemical Management
  • Chemical Usage Tracking
  • Class Scheduling
  • Client Portal
  • Code Enforcement
  • Commercial
  • Commercial Properties
  • Commercial/Industrial
  • Commission Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Defect Tracking
  • Delivery Tracking
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • Feedback Management
  • File Storage
  • Financing Management
  • Fitting Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight
  • For HVAC Companies
  • For Lawn Care
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forecasting
  • GPS
  • Geographic Maps
  • Geolocation
  • Groundskeeping Management
  • Group Scheduling
  • Image Capture
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Key & Lock Management
  • Labor Forecasting
  • Labor Rates
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Appraisal
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Predictive Maintenance
  • Preventive Maintenance
  • Pro Forma Invoices
  • Project Management
  • Project Tracking
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Room Scheduling
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Request Management
  • Shift Swapping
  • Skills Tracking
  • Space Management
  • Stock Management
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • User Profiles
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Watermarking
  • Web Traffic Reporting
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features147
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Budget Tracking/Job Costing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Calibration Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analytics
  • Cash on Delivery
  • Change Order Management
  • Chemical Management
  • Chemical Usage Tracking
  • Class Scheduling
  • Client Portal
  • Code Enforcement
  • Commercial
  • Commercial Properties
  • Commercial/Industrial
  • Commission Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Defect Tracking
  • Delivery Tracking
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • Feedback Management
  • File Storage
  • Financing Management
  • Fitting Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight
  • For HVAC Companies
  • For Lawn Care
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forecasting
  • GPS
  • Geographic Maps
  • Geolocation
  • Groundskeeping Management
  • Group Scheduling
  • Image Capture
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Key & Lock Management
  • Labor Forecasting
  • Labor Rates
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Appraisal
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Predictive Maintenance
  • Preventive Maintenance
  • Pro Forma Invoices
  • Project Management
  • Project Tracking
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Room Scheduling
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Request Management
  • Shift Swapping
  • Skills Tracking
  • Space Management
  • Stock Management
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Technician Management
  • Third Party Integrations
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • User Profiles
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Watermarking
  • Web Traffic Reporting
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations10
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceTitan vs. BigChange

See how ServiceTitan and BigChange stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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