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ServiceTitan vs ServiceWorks Comparison

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Overview

Category Leaders

ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic septic,...

Category Leaders

ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

828

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

244

5

4

3

2

1

174

36

8

9

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

3.7

98

5

4

3

2

1

34

25

22

7

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

Pros

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

Pros

Sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
Nice and supportive people on the tech support. I do recommend getting Service Works for your work.

Cons

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
The sales person was clueless about what the software was, what it actually does.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.

Cons

The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY.
Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features132
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Change Order Management
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Communication Management
  • Communications Management
  • Compliance Management
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • File Storage
  • Financial Management
  • Fitting Management
  • Fleet Management
  • For AEC Industry
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • Forecasting
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Inspection Checklists
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Picking & Routing
  • Preventive Maintenance
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Repair Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Returns Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • User Management
  • Vendor Managed Inventory
  • Vendor Management
  • Visual Assemblies
  • Warehouse Management
  • Warranty Claims Management
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features182
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • Budget Tracking
  • Budgeting/Forecasting
  • CAD Tools
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Change Order Management
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Commercial
  • Commercial/Industrial
  • Commission Management
  • Communication Management
  • Communications Management
  • Compliance Management
  • Confirmation/Reminders
  • Construction Tracker
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • File Storage
  • Financial Management
  • Fitting Management
  • Fleet Management
  • For AEC Industry
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • Forecasting
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Inspection Checklists
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Picking & Routing
  • Preventive Maintenance
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Repair Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Returns Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Approval
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • User Management
  • Vendor Managed Inventory
  • Vendor Management
  • Visual Assemblies
  • Warehouse Management
  • Warranty Claims Management
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations25
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations9
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier