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ServiceTitan vs Visual Planning Comparison

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Overview

ServiceTitan is a cloud-based field service management solution designed for electrical, plumbing, HVAC, garage door, chimney,...

Visual Planning is a resource planning and scheduling software that empowers users to create, manage and update their schedules...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$55/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

127

24

3

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.8

(19)

5

4

3

2

1

17

1

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Pros

During the development and implementation phases , we had superb customer service from Oakfield Software. They were always on hand , either via email or on the phone We could not fault them.
Very friendly for dev/admin teams. Technical product Support is very good.
VP is a good product, but the employees make it great.

Cons

If you need to contact support, its a 30-60 minute wait. The awkward steps to do "one-off" custom priced invoices is annoying and more difficult than it should be.
It revealed so many areas where we were lacking and that is uncomfortable to find out about your business.
Is this even a question. I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.

Cons

While it is a good thing, so an outsider/average user it can be confusing or intimidating.
It isn't a 2 minute setup, which won't work too well for small businesses, as it front loads some of the costs.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features57
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Analytics
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Backup Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analysis
  • Compliance Management
  • Customer Experience Management
  • Customizable Reporting
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Email Marketing Management
  • Email Notifications
  • GPS Integration
  • Geolocation
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Payroll Integration
  • Payroll Management
  • Pro Forma Invoices
  • Projections
  • QuickBooks Integration
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Revenue Management
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Surveys & Feedback
  • Task Tracking
  • Third Party Integration
  • Timesheets
  • Web Traffic Reporting
  • Website Integration
  • Workflow Management
  • Total features5
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Analytics
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Backup Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analysis
  • Compliance Management
  • Customer Experience Management
  • Customizable Reporting
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Email Marketing Management
  • Email Notifications
  • GPS Integration
  • Geolocation
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Location
  • Payroll Integration
  • Payroll Management
  • Pro Forma Invoices
  • Projections
  • QuickBooks Integration
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Revenue Management
  • SMS Integration
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Surveys & Feedback
  • Task Tracking
  • Third Party Integration
  • Timesheets
  • Web Traffic Reporting
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations9
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ServiceTitan vs. Visual Planning

See how ServiceTitan and Visual Planning stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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