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ServiceWorks Pricing
Pricing overview
Value for money rating
4.0
/5
23
Price starts from
49
Per month
Flat Rate
What users say
PW
Paul W.
JZ
JOSH Z.
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Reviewers who mentioned pricing said:
David B.
Renewables & Environment, 1-10 employees
Used daily for 6-12 months
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The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.
The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.
Robert W.
Construction, self-employed
Used daily for less than 6 months
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My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.
I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.
Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.
Paul W.
Consumer Services, 1-10 employees
Used daily for less than 6 months
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Will and the other service people are incredibly helpful and as soon as I send in a request for help I get a response. I do not have to wait days to at least be acknowledged that they heard me.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great. This doesn't exist in any of the other pest control software that I am aware of.
Because we are one of the first in our state, a lot of thinking had to go into getting the system to do what we needed it to do in order to comply with state regulations. But the software is so flexible it is really not a problem
MARK R.
Animation, 1-10 employees
Used daily for less than 6 months
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ITS BEEN A TOUGH LEARNING CURVE, STILL HAVE A WAYS TO GO. THE SCREEN IS SO BUSY, ITS HARD TO FLOW THROUGH THE DATA ENTRY PROCESS. IT WOULD BE NICE IF THE PROGRAMERS HAD A SIMPLE SET UP SELECTION, WHERE BY YOU CHOOSE YOUR INDUSTRY AT THE INITIAL START UP AND THEN THE SIMPLEST/CLEANEST TEMPLATE FOR THAT BUSINESS IS WHAT YOU BUILD FROM, THIS WAY EACH COMPANY CAN DECIDE JUST HOW MUCH DAY TO DAY INFO THEY WANT TO MONITOR. I FEEL THERE IS SO MANY OPTIONS WE'RE NOT USING, THE STEPS TO CREATE AND SCHEDUAL A SERVICE CALL SEEMS OVERWHELMING.
MORE ACCSESSIBLE FROM REMOTE LOCATIONS. WE HAVE ONLY BEEN ON BOARD FOR A COUPLE OF WEEKS SO DONT LIKE IT YET, FRUSTRATING LEARNING A NEW PROGRAM.
OLD SYSTEM WAS SWIFT LINK WHICH SEEMED LOW TECH COMPARED TO THIS NEW SYTEM. MANY STEPS HAVE BEEN ADDED TO ACCOMPLISH THE SAME TASK OF SCHEDULING AND INVOICING OUR APPLIANCE SERV CALLS, AND NEW APPLIANCE AND PARTS COUNTER ORDERS. THE LOGIC AND FLOW OF THE PROFRAM IS NOT FLOWING AND INTUITIVE AS I WOULD LIKE, IE... HAVE TO HIT SAVE SO MANY TIMES ON A SVC CALL TICKET OR YOU WILL LOSE INFORMATION, WHY CANT IT SAVE FROM ONE KEY STROKE?
Dean B.
Utilities, 11-50 employees
Used daily for 6-12 months
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I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need. Their system is very user friendly and I love the customization for their format.
Pros: easy to learn, Easy drag and drop scheduling, customer service is great, the customization is amazing.
Con: A little bit more expensive then some products
Steve H.
Construction, 11-50 employees
Used daily for less than 6 months
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The team is great. Onboarding wasn't as bad as we expected. Has all the features we needed that some of the others did not.
We like the ease of booking, scheduling and dispatching service calls.
Configuring wasn't as difficult as we expected but did take some time to get where we wanted. Team was super responsive though and I have no complaints.
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