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ServiceWorks
All In One. Effortless. Accessible. Cloud Based Solution
Last updated: September 2024
Value for money rating
3.7
/5
99
Price starts from
828
Per year
Flat Rate
What users say
Price starts from
8
Per month
Pricing model
Free trial
Price starts from
1
/user
One-time payment
Pricing model
Free trial
Price starts from
449
Per month
Pricing model
Free trial
Price starts from
1
Per month
Pricing model
Free trial
Price starts from
195
Per month
Pricing model
Free trial
Robert W.
Construction, self-employed
Used daily for less than 6 months
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My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.
I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.
Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.
Rob P.
Consumer Services, self-employed
Used daily for 1-2 years
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Not real pleased as I said Inventory Control does not flow easily.
Only pro is it can be used on a mobile device.
Keeping up with inventory does not flow easily. There are too many areas where you have to go and keep up with inventory. Currently my inventory is a mess. And I don't know how to fix it. You have to continually go to another screen and update inventory. I was converted from SwiftLink Software after 30 years. Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of features after migrating to Serviceworks. Lost monthly billing & warranty billing.
SONJA L.
Mechanical or Industrial Engineering, 51-200 employees
Used daily for 2+ years
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My overall experience has been fair. Customer service is pretty good.
The program is very easy to use. The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity. The customer history is also a helpful tool. Onboarding and ability for the Service Works team integrating forms was a great experience.
The program and the app frequently freezes and some requests, asking for different configurations to on tickets or reports are not handled immediately, or in a timely manner. The lack of ability to customize reports without involving Service Works. The price of the service has increased and is not really justifiable for the services that are received. Configuring templates is a challenge. Also, different browsers produce different results. There is a lack of consistency. The inability to edit forms within the program The lack of ability to scan documents or photos larger than 5mb
HEATHER B.
Retail, 1-10 employees
Used daily for 2+ years
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Its not great. Lately we have had huge problems with inventory. I have called and set up fix tickets. They fix the 1 specific model I notice. It is multiple models that are effected the same way. Should be an easier fix
Data got transferred from Swiftlink. That was the main reason
We have had a hard time from the very beginning. Inventory and pricing
Thank you for your feedback. We apologize for the inventory issues you've encountered. We're working on a comprehensive fix for all affected models. Your input is valuable, and we appreciate your patience. Thank you for choosing ServiceWorks. For further assistance, please contact us at success@service.works. We would love to hear from you!
Dave S.
Construction, 11-50 employees
Used daily for less than 6 months
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inventory feature is nice... when it works.
This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity…
David B.
Renewables & Environment, 1-10 employees
Used daily for 6-12 months
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The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.
The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.
NICOLE O.
Consumer Services, 1-10 employees
Used daily for 6-12 months
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I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY. THEY JUST CARE ABOUT TAKING YOUR MONEY AND GETTING NEW PEOPLE TO SIGN UP.
NOTHING, THIS COMPANY IS A SCAM!!! THEY WILL TAKE YOUR MONEY WASTE YOUR TIME AND PLAY GAMES WITH YOU. FIND ANOTHER SOLUTION BECAUSE THIS IS NOT ONE IT'S A MAJOR HEADACHE
THE TRAINING, THE SUPPORT STAFF AND THE [sensitive content hidden] OF OPERATIONS THEY ARE ALL A JOKE!
We are very sorry to hear about your negative experience with ServiceWorks. Your feedback is important to us, and we sincerely apologize for any inconvenience caused. We strive to provide excellent service and support, and I know our team is already actively working on resolving the issues you have encountered. Thank you.
MARK R.
Animation, 1-10 employees
Used daily for less than 6 months
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ITS BEEN A TOUGH LEARNING CURVE, STILL HAVE A WAYS TO GO. THE SCREEN IS SO BUSY, ITS HARD TO FLOW THROUGH THE DATA ENTRY PROCESS. IT WOULD BE NICE IF THE PROGRAMERS HAD A SIMPLE SET UP SELECTION, WHERE BY YOU CHOOSE YOUR INDUSTRY AT THE INITIAL START UP AND THEN THE SIMPLEST/CLEANEST TEMPLATE FOR THAT BUSINESS IS WHAT YOU BUILD FROM, THIS WAY EACH COMPANY CAN DECIDE JUST HOW MUCH DAY TO DAY INFO THEY WANT TO MONITOR. I FEEL THERE IS SO MANY OPTIONS WE'RE NOT USING, THE STEPS TO CREATE AND SCHEDUAL A SERVICE CALL SEEMS OVERWHELMING.
MORE ACCSESSIBLE FROM REMOTE LOCATIONS. WE HAVE ONLY BEEN ON BOARD FOR A COUPLE OF WEEKS SO DONT LIKE IT YET, FRUSTRATING LEARNING A NEW PROGRAM.
OLD SYSTEM WAS SWIFT LINK WHICH SEEMED LOW TECH COMPARED TO THIS NEW SYTEM. MANY STEPS HAVE BEEN ADDED TO ACCOMPLISH THE SAME TASK OF SCHEDULING AND INVOICING OUR APPLIANCE SERV CALLS, AND NEW APPLIANCE AND PARTS COUNTER ORDERS. THE LOGIC AND FLOW OF THE PROFRAM IS NOT FLOWING AND INTUITIVE AS I WOULD LIKE, IE... HAVE TO HIT SAVE SO MANY TIMES ON A SVC CALL TICKET OR YOU WILL LOSE INFORMATION, WHY CANT IT SAVE FROM ONE KEY STROKE?
Jim R.
Consumer Services, 1-10 employees
Used daily for 1-2 years
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Fairly easy to use. Easy to train new employees to use. Fairly reasonable in price. Tech support is decent although communication could be better.
Not particularly easy trying to learn all the capabilities of the system.
Thank you for your feedback!
Teresa L.
Construction, 1-10 employees
Used daily for less than 6 months
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We did a lot of research on designing scheduling and dispatch software and out of all of the research ServiceWorks is the best software for flexibility, design and price.
[sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software. [sensitive content hidden] was able to design our software exactly the way we wanted it and helped us develop the best way to utilize it. She also trained up on how to use it. The set up and training of this software is fantastic.
I strongly recommend you do the set up assistance. It is hard to navigate if you are unfamiliar with computer programming terminology.
Paul W.
Consumer Services, 1-10 employees
Used daily for less than 6 months
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Will and the other service people are incredibly helpful and as soon as I send in a request for help I get a response. I do not have to wait days to at least be acknowledged that they heard me.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great. This doesn't exist in any of the other pest control software that I am aware of.
Because we are one of the first in our state, a lot of thinking had to go into getting the system to do what we needed it to do in order to comply with state regulations. But the software is so flexible it is really not a problem
Alana H.
Consumer Services, 1-10 employees
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You can easily import your clients yourself, has all the necessary functions at no extra cost, and super self explanatory makes it easy to ise!
I love this software,was my top pick after trial multiple companies
Steve H.
Construction, 11-50 employees
Used daily for less than 6 months
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The team is great. Onboarding wasn't as bad as we expected. Has all the features we needed that some of the others did not.
We like the ease of booking, scheduling and dispatching service calls.
Configuring wasn't as difficult as we expected but did take some time to get where we wanted. Team was super responsive though and I have no complaints.
Dean B.
Utilities, 11-50 employees
Used daily for 6-12 months
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I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need. Their system is very user friendly and I love the customization for their format.
Pros: easy to learn, Easy drag and drop scheduling, customer service is great, the customization is amazing.
Con: A little bit more expensive then some products
Tanja S.
Environmental Services, 1-10 employees
Used daily for less than 6 months
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Overall the software is amazing and easy to use after you played around a bit.
I enjoy that my staff is able to clock in and out, and request time off but is also able to use the GPS feature.
Unfortunately, sometimes the app for our staff is not properly working but I am sure this happens with other software as well.