ServMan Pricing Plan & Cost Guide

ServMan

Web based enterprise management and accounting system

4.29/5 (35 reviews)

ServMan Pricing

Pricing model: Subscription

Contact ServMan for price information or a quote

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ServMan Pricing Reviews

Pros
  • Ve been using Servman software since 2005 and am very happy with the product. Rich, Bill, Robert, and the entire team at Servman are great to work with.Matthew W.Read the full review
  • System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities.Julie W.Read the full review
  • We like the fact that we can add our own features, create our own reports, etc. We appreciate the strong accounting functions and the easy audit trail.Kathy S.Read the full review
Cons
  • The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed.Missy M.Read the full review
  • Reports are on the weak side. Contract management and marketing sources are very weak.Verified ReviewerRead the full review
  • Training classes are expensive and customizations can be difficult.Jennifer S.Read the full review
100%
recommended this to a friend or a colleague

6 reviewers had the following to say about ServMan's pricing:

Robert Gauthier

Long time ServMan user

Reviewed 2011-05-26
Review Source: Capterra

A great product, great people. Certainly a very good choice for small to medium size service businesses.

Pros
Has meet our needs as we have grown. Their pricing is fair and we like the fact that it is pay to play rather then a lot of upfront expense and re-purchase for upgrades. The product is fairly adaptable and easy to customize to meet individual needs. Great product for field service and scheduling. Good people to deal with. Very accessible and understanding.

Cons
Could do a better job of keeping users informed of improvements and new functionality. Sometimes a bit slow on project completion when they are busy due to what appears to be staffing limits. General support is very good and responsive.

Rating breakdown

Ease of use
Customer support

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Terry Logan

The backbone of our day to day operations.

Reviewed 2011-06-03
Review Source: Capterra

Highly recommend.

Pros
Tracks all business activity from call reception to payment receipt with complete service history records.

Cons
Customizations require IT knowledge or Servman customer service involvement at cost.

Rating breakdown

Ease of use
Customer support

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Rick Meyers

ServMan Software

Reviewed 2010-03-19
Review Source: Capterra

Highly recommend for anyone in the break fix or maintenance industries.

Pros
Great support, little it won't do out of the box and what it dosn't do, you can customize the application to meet your specific needs.

Cons
You can get addicted to customizations! This can get expensive.

Rating breakdown

Ease of use
Customer support

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Missy Markely

I like the software but training could be better.

Used daily for 2+ years
Reviewed 2017-08-02
Review Source: Capterra

Pros
Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.

Cons
The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jennifer Shannahan

Servman Customer Support is outstanding overall!!

Used weekly for 2+ years
Reviewed 2017-07-31
Review Source: Capterra

Pros
ERP functionality highlighted by efficient modular design. Good accounting program and robust purchasing module for tracking inventory. Mobile apps available for field technicians.

Cons
User Interface needs improvement. Training classes are expensive and customizations can be difficult. Help Files are in need of major improvements as many topics are not covered and very few videos are available. Module used for Quotes is very basic.

Rating breakdown

Ease of use
Features
Customer support

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Julie Wieman

Review 5/26/11

Reviewed 2011-05-26
Review Source: Capterra

Coming from two fully integrated accounting systems, ServMan does work well at this point, but could still use tweaks in many areas.

Pros
System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities. PO integration to A/P very strong.

Cons
Lacking consistency between modules as far as cursor locations, requirements for immediate entry or having to grab the mouse, tab key, etc. Lot of little glitches still with things having to be checked vs. system default, ie, use/sales tax options. Flat rate book only prints in Landscape mode, not Portrait (created twice the size of book). Restocking features are smart, but very cumbersome & time consuming. Departmentalization is too extreme in G/L, could achieve some of the intention of G/L coding by utilizing Work Types better. Would like easier self-customization of screens, ie, Service Call-taking screens are too involved, too many, time consuming, missing pertienent information. There is very basic information that should be available already, without always being "quoted a price" to get it in there. There is still a ton to learn that we haven't even seen yet, still trying to smooth things out to have full confidence after 4 months.

Rating breakdown

Ease of use
Customer support

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