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ServSuite vs Fieldwork Comparison
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Overview
ServSuite is a field service management solution designed for pest control, lawn care and arbor care businesses to manage...
Fieldwork is a cloud-based business management solution for pest controllers, with mobile apps for iOS and Android that allow...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$55
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$39/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
I love the constant improvements and updates to ensure the platform is running effectively and continuously getting better. They also keep you informed of all changes via the "What's new tab.
For what you pay the customer service from the company is amazing and makes the product the perfect fit for any company.
I may use more features as my business grows. The support is excellent and they will be there to help you.
Pros
Customer Service we have received from all the staff has been excellent, Rep has been our go to guy, his patience has been great.
Their team is responsive and great to work with. M loving working with Fieldwork.
Its very easy to use and set up runs smooth and the customer support is excellent always someone there to help you when needed.
Cons
When it crashes, our entire branch is affected, which sends our daily operations to a halt. The scheduler tends to crash and malfunction as well.
Does not sync with google, many hiccups and tech support needed, updates tend to cause issues, programming takes a long time to fix issues and we have been struggling, lag in the email server system.
Changes all the time, functions are spotty, failure to communicate with me.
Cons
Integrations was difficult due to our former software being unable to provide us the required information.
My only regret was waiting so long before actually switching over.
I had an urgency once (operator error) not the software but they were closed I could not get a hold of (IT) that day.
Key features
- Total features60
- API
- Accounting
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audit Management
- Automated Scheduling
- Automatic Backup
- Barcode / Ticket Scanning
- Billing & Invoicing
- CRM
- Calendar Management
- Certification & Licensing
- Certification Tracking
- Client Portal
- Collections Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Digital Signature
- Dispatch Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Distribution
- Email Management
- Employee Management
- Equipment Management
- Fleet Management
- Forms Management
- Incident Management
- Inspection Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Management
- Job Scheduling
- Knowledge Base Management
- Lead Distribution
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Location
- Offline Access
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photos / Images
- Property Layouts
- Quotes/Estimates
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Risk Assessment
- Routing
- SSL Security
- Scheduling
- Search/Filter
- Secure Data Storage
- Trend Analysis
- User Profiles
- Vegetation Mapping
- Widgets
- Work Order Management
- Total features36
- API
- Accounting
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audit Management
- Automated Scheduling
- Automatic Backup
- Barcode / Ticket Scanning
- Billing & Invoicing
- CRM
- Calendar Management
- Certification & Licensing
- Certification Tracking
- Client Portal
- Collections Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Digital Signature
- Dispatch Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Distribution
- Email Management
- Employee Management
- Equipment Management
- Fleet Management
- Forms Management
- Incident Management
- Inspection Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Management
- Job Scheduling
- Knowledge Base Management
- Lead Distribution
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Location
- Offline Access
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photos / Images
- Property Layouts
- Quotes/Estimates
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Risk Assessment
- Routing
- SSL Security
- Scheduling
- Search/Filter
- Secure Data Storage
- Trend Analysis
- User Profiles
- Vegetation Mapping
- Widgets
- Work Order Management
Integrations
- Total integrationsN/A
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations4
- Dropbox Business
- Google Calendar
- Google Drive
- Magento Commerce
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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ServSuite vs. Fieldwork
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