ShipHero Features

ShipHero

Multi-channel inventory & warehouse management software

4.17/5 (41 reviews)

Competitor Feature Comparison

3PL Management
API
Access Controls/Permissions
Account Reconciliation
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Asset Lifecycle Management
Audit Trail
Automated Scheduling
Availability Indicator
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Batch Processing
Billing & Invoicing
Bills of Material
CRM
Cataloging/Categorization
Categorization/Grouping
Channel Management
Communication Management
Contact Database
Cost Tracking
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Cycle Count
Data Import/Export
Data Synchronization
Demand Forecasting
Discount Management
Electronic Payments
Forecasting
Import/Export Management
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Kitting
Labeling
Manufacturing Inventory Management
Materials Management
Mobile Access
Multi-Channel Management
Multi-Company
Multi-Currency
Multi-Location
Multi-Store
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Partial Payments
Performance Metrics
Point of Sale (POS)
Prioritization
Procurement Management
Product Identification
Product Management
Production Management
Purchase Order Management
Purchasing & Receiving
Quality Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real Time Synchronization
Real-time Updates
Receiving/Putaway Management
Recurring Orders
Reminders
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Route Optimization
Rules-Based Workflow
Sales & Operations Planning
Sales Orders
Sales Reports
Search/Filter
Serial Number Tracking
Shipping Labels
Shipping Management
Shopping Cart
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Third Party Integrations
Transportation Management
User Management
Vendor Management
Visual Analytics
Warehouse Management
Workflow Management
eCommerce Management
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3PL Management
API
Access Controls/Permissions
Account Reconciliation
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Asset Lifecycle Management
Audit Trail
Automated Scheduling
Availability Indicator
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Batch Processing
Billing & Invoicing
Bills of Material
CRM
Cataloging/Categorization
Categorization/Grouping
Channel Management
Communication Management
Contact Database
Cost Tracking
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Cycle Count
Data Import/Export
Data Synchronization
Demand Forecasting
Discount Management
Electronic Payments
Forecasting
Import/Export Management
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Kitting
Labeling
Manufacturing Inventory Management
Materials Management
Mobile Access
Multi-Channel Management
Multi-Company
Multi-Currency
Multi-Location
Multi-Store
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Partial Payments
Performance Metrics
Point of Sale (POS)
Prioritization
Procurement Management
Product Identification
Product Management
Production Management
Purchase Order Management
Purchasing & Receiving
Quality Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real Time Synchronization
Real-time Updates
Receiving/Putaway Management
Recurring Orders
Reminders
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Route Optimization
Rules-Based Workflow
Sales & Operations Planning
Sales Orders
Sales Reports
Search/Filter
Serial Number Tracking
Shipping Labels
Shipping Management
Shopping Cart
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Third Party Integrations
Transportation Management
User Management
Vendor Management
Visual Analytics
Warehouse Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
3PL Management
API
Access Controls/Permissions
Account Reconciliation
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Asset Lifecycle Management
Audit Trail
Automated Scheduling
Availability Indicator
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Batch Processing
Billing & Invoicing
Bills of Material
CRM
Cataloging/Categorization
Categorization/Grouping
Channel Management
Communication Management
Contact Database
Cost Tracking
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Cycle Count
Data Import/Export
Data Synchronization
Demand Forecasting
Discount Management
Electronic Payments
Forecasting
Import/Export Management
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Kitting
Labeling
Manufacturing Inventory Management
Materials Management
Mobile Access
Multi-Channel Management
Multi-Company
Multi-Currency
Multi-Location
Multi-Store
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Partial Payments
Performance Metrics
Point of Sale (POS)
Prioritization
Procurement Management
Product Identification
Product Management
Production Management
Purchase Order Management
Purchasing & Receiving
Quality Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real Time Synchronization
Real-time Updates
Receiving/Putaway Management
Recurring Orders
Reminders
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Route Optimization
Rules-Based Workflow
Sales & Operations Planning
Sales Orders
Sales Reports
Search/Filter
Serial Number Tracking
Shipping Labels
Shipping Management
Shopping Cart
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Third Party Integrations
Transportation Management
User Management
Vendor Management
Visual Analytics
Warehouse Management
Workflow Management
eCommerce Management
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Mobile apps

iOS App


0 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

ShipHero Feature Reviews

25 reviewers had the following to say about ShipHero's features:

Graciela B.

We have been using ShipHero for a few years and we absolutely love the software! Everything we need!

2018-04-24

Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting.

Pros

ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.

Cons

If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jack S.

ShipHero to the Rescue!

2020-05-19

ShipHero has an awesome support team and group of individuals to answer the call for your 3PL business needs!

Pros

great visibility to our 3PL business and order volume in general

Cons

the client portal - specifically what 3PL customers have or do not have access and visibility to their orders, activity and reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel R.

Amazing customer support. Software has a lot to offer.

2018-03-29

Pros

Inventory management section.

Cons

Takes some time getting used to Shiphero's style but once you do its not too bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ShipHero


Thank you for the review Dan! Never hesitate to reach out as your business grows so we can make sure ShipHero is optimized as your operations scale.

In the meantime, continue kicking arse.

-nicholas

Read more
Anonymous
(Apparel & Fashion company, 11-50 employees)

Outstanding.

2018-03-26

Efficient warehouse management system at a great price.

Pros

Easy to use for our team.

Cons

software is amazing as it stands, but the thing I like least is that it's not available within Shopify admin control panel and you have to access a new set of logins etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ShipHero


Thank you for the feedback! We work hard to provide a comprehensive solution as well as passionate and responsive customer support.

Never hesitate to reach out with any questions or thoughts.

Thank you for trusting ShipHero and the team, it's an honour to be a part of your success.

Cheers

-nicholas

Read more
Sergio K.

Great software, minimize problems fulfilling. Needs better reporting.

2020-10-13

The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.

Pros

The shipping team found it really easy to use and you can train new people really fast. Integrates really well with Shopify.

Cons

No way to check picking efficiency, or other types of statistics. Mainly focused on fulfilling and that's it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Hasini R.

Using ShipHero for Multi Channel Commerce

2019-09-21

I am fully satisfied with the ShipHero functions given me in connecting suppliers as well as customers all around the world

Pros

Shiphero is a multi channel commerce facilitating software which enables us to do inventory and warehouse management easily.

Cons

The tracking information sending is a good functionality of the software but it is less personal when comes to customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Randall G.

Clear choice for warehousing and fulfillment

2020-02-11

Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors.

Pros

Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.

Cons

Reporting and billing functionality could use some upgrades to provide "Snap shot" reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul C.

Great WMS bringing flexibilty to the organization

2020-10-05

Shiphero makes us able to setup 2 warehouses and ship thousands of parcels per week in less than 4 months with a small team and limited resources.

Pros

The graphQL API is very useful and we use it a lot.

Cons

I don't like having to switch between the two dashboards (app.shiphero and shipping.shiphero).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven R.

ShipHero...simply the BEST!

2019-07-05

The reality of all of this is that none of these systems came close to matching the functionality and efficiency of ShipHero. ShipHero welcomed us back with open arms and got us up in running again in just a couple of days. Yosef and the entire team at ShipHero came together to make it happen. We now have our wholesale and retail sites connected back to ShipHero and plan to add our brick and mortar next. Thank you ShipHero!

Pros

Prior to ShipHero, our Customer Service team was spending hours printing orders. We had a team of Order Checkers doing nothing but checking orders that had been pulled by our 1st team of order pullers to ensure the integrity of the order. We also were having to use a second software platform, ShipStation, to handle the actual shipping process. With ShipHero, we were able to eliminate all of this. Thanks to paperless order picking via barcode scanning, we no longer print and staple orders for hours every day. Since every product gets scanned before it gets added to a bin, we were also able to transition our entire team of order checkers to other positions which immediately made us more productive. And as for the shipping process, we were able to eliminate a second software charge because ShipHero handles the process from start to finish.

Cons

Now, only because it’s my second nature to always be looking for something better, in March of 2019 I began participating in demo’s of other inventory management systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ivan R.

When Shipstation Doesn't Cut It Anymore (Moving to Shopify+? Shiphero should be a prerequisite)

2018-10-27

These companies will focus on their core competency in sales calls, and will not highlight the fact that they are not designed for robust inventory management, digital pick and pack or the day to day running a warehouse.

Pros

Tight, logical and painless integration with Shopify, great pick/pack UI, feature set which enables even small businesses to operate like a fulfillment center, easy to onboard packers and CS agents, great shipping rules and rate engine which allows rate shopping and dynamic carrier/service selection...

Cons

User based pricing model is restrictive but fair, "admin dashboard" UI---while utilitarian---is cluttered and occasionally results in user errors, documentation is not always comprehensive and admin UI lacks clear and concise tooltips, not optimized for certain types of international carriers (APC), returns functionality is clunky and although functional could be better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
George G.

ShipHero Review

2018-01-18

Pros

Stock management? It just works.

Cons

It takes time to get setup initially.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ShipHero


Hello George!

Happy to know we're helping you literally kick some bottom :)

We're currently working on a feature to correctly guess the winning lottery numbers - stay tuned.

Feel free to reach out at anytime.

Cheers

-nicholas

Read more
Dr. Kristian E.

Needs Upgrading

2020-10-19

Pros

Send POs to vendors in the system and know inventory.

Cons

Can not track how many units you have sold in 30 days so you know what quantity you should order next.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Ahmed A.

Easy to Use

2020-10-05

Rate shopping, inventory control

Pros

I like being able to adjust inventory through my phone while I'm in the warehouse.

Cons

Integration with Amazon 3P, a lot of our testing and new products require a connection to Amazon 3P, which Shiphero currently doesn't provide.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Konstantinos S.

It's a great app and comes with a great team which is there for you whenever you need their support.

2018-03-23

Prior to using Shiphero, we had used different apps for syncing our inventory with three Shopify shops.

Pros

In other words you can use it to fulfill orders from within it + Allows you to choose how to use it - Does not force you to do it "their own way" + Very easy to set up on Shopify + Quite quick and responsive most of the time + Easy integration with major shipping carriers + Option for overcoming Shopify throttling for Shopify Plus Shops (great for large inventories) + Easy to use iOS apps for iPad and iPod/iPhone + Provided list of tested and compatible hardware devices (it's an HID thing) + Per user billing, instead of per shop billing or other weird and unclear billing system + Dedicated Reports menu + Did I mention GREAT STAFF?

Cons

- Loading products page can become slow in very large inventories - Support is not 24/7 yet, which is not optimal for non-East-Coast-US located shops - No Android app support yet - Compatible hardware with Shiphero iOS apps are a bit pricey and add to the total cost of use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ShipHero


Sir Konstantinos,

I speak on behalf of the entire ShipHero team when I say we heart you and your team. It's an honour and pleasure to be part of your success!

We do however wish we could join you in Greece, sigh, one day.

I will update you when the Android app finally drops... it's on the roadmap.

Cheers

-nicholas

Read more
Tommy B.

Making warehousing great again.

2020-03-27

We are able to keep track of our costumers inventory. Ease of use for the people on the floor.

Pros

All the cool functionality which makes my workday a little easier.

Cons

I have features that I wish for - But the good thing about Shiphero is that they most of the time listen to these wishes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ShipHero


Tommy,

You're one of our favourites and always will be. Continue kicking arse good chap.

-n

Read more
Erik B.

Small ECommerce Warehouse Startup

2019-12-10

Strong software that covers all the bases. Wonderful employees - [SENSITIVE CONTENT HIDDEN]

Pros

We've greatly reduced our total workflow hours.

Cons

Only then can you see inventory options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
aaron j.

So far i has been reliable. We are now using it to print labels and it is working great so far!

2018-06-22

Our shippers can now print shipping labels. Which is really helpful for us

Pros

The feature of scanning product bar codes helps a lot with inventory. Plus the ability to print shipping labels is a charm.

Cons

But it doesn't happen all the time. So it is not a big deal for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacob R.

Big Improvements Even Early On

2019-10-21

We are still in the process of transitioning a majority of our clients over, however I can already see the benefits of this system as a whole. We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions. Having that initial point of contact was a huge help in getting the system set up and running. Really looking forward to what this system will help us do as we grow and implement it more.

Pros

The ease of having the iPad to make inventory or other small product changes without having to either make notes and bring them all back to a computer or to constantly walk back and forth has also been a huge time saver.

Cons

Not being able to print barcodes based off on-hand inventory numbers is one, having the left side of the screen dictate scrolling of the entire page while looking at orders and inventory is another, which relates to the last point of selecting check boxes of products and having the expanding and collapsing of the left hand margin dictate the entire page placement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany S.

Not All Heroes wear capes...

2019-12-30

We are so much more clear on what's moving in and out of our 3pl warehouse, we are able to handle customer services issues much better.

Pros

I also love the integration features.

Cons

I like nearly everything about it, I can't complain!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sayyid M.

Good service but add Fedex 2-day shipping

2020-09-30

Pros

Functionality and FAQ are good, inventory count software is good also.

Cons

Integrating the shipping service providers is challenging.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Maddie C.

Mediocre

2018-03-30

Pros

I also like how you can arrange all of your inventory in a certain order and assign it a location so that when you're picking orders you go in order and don't have to keep walking up and down aisles.

Cons

It is glitchy. Inventory counts will be off just after a few days of correcting them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Devin K.

Finally found a software option to feel confident in

2020-08-17

Overall I am still very relieved about finding and choosing Shiphero. We launched a new business with another software option but had to bail on that one early because it didn't have the features, functionality, or future growth options available to us.

Pros

It is new, fresh, and capable. Most of the software solutions out there are old and archaic.

Cons

I would love to have more things available via the mobile app, like receiving goods on Purchase Orders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Veronica C.

ShipHero is the best inventory/shipping system I have encountered.

2018-03-22

Pros

The syncing capabilities to Shopify and the accuracy of inventory. The customer service is always very helpful and quick because of their chat feature.

Cons

Not compatible with Quickbooks yet. We do wholesale orders through Quickbooks and have to take extra steps to transfer it to ShipHero which gets tedious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from ShipHero


Ello Veronica,

I've been told by the team to give you a wave too! Thank you for leaving us your review.

It's an absolute honour to work with you, never hesitate to reach out with questions or thoughts - we're here to help.

I will keep you in the loop on when we (finally) get Quickbooks integrated :)

Cheers

-nicholas

Read more
Jessie R.

Outbound Manager

2020-09-27

Very Bad have had to add triple the staff in picking and the production has dropped 40%

Pros

Pack is easier This is all that has really not given us issues

Cons

Picker do not have an alternate location Inventory is not removed from inventory until it is packed Causing Pickers to pick items that have already been picked Address are not in line with what the customer entered

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from ShipHero


Hello Jessie, Nicholas here. I'm stunned with your feedback - thank you for sharing, I'm huddling with the team now to a) see where we're at in the onboarding process and b) have our team reach out to you with a solution. Expect a dm shortly.

Read more
Emily V.

ShipHero review

2020-10-01

It is an easy system to use but we have many issues that have been a hassle since we have gotten this system.

Pros

I like how easy it is use, very simple system.

Cons

I dislike that we have items in locations that in the system the inventory count is 0 but we physically do have items in those locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more