ShipStation Features

ShipStation

The Shipping Software with the Most 5-Star Reviews

4.68/5 (738 reviews)

Competitor Feature Comparison

3PL Management
API
Access Controls/Permissions
Accounting
Accounting Integration
Alerts/Notifications
Audit Management
Barcode / Ticket Scanning
Barcode Recognition
Chat/Messaging
Cost Tracking
Customer Database
Customizable Branding
Customizable Forms
Customizable Templates
Data Import/Export
Delivery Tracking
Dispatch Management
Distribution Management
Email Templates
Email Tracking
For eCommerce
Forecasting
Ground Shipping
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Label Printing
Labeling
Manufacturing Inventory Management
Mobile Access
Mobile Alerts
Multi-Channel Distribution
Multi-Channel Management
Multi-Location
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Package Tracking
Parcel Shipping
Product Data Management
Product Identification
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Real Time Comparisons
Real Time Data
Recurring Orders
Reminders
Reorder Management
Reporting/Analytics
Retail Inventory Management
Returns Management
Routing
Sales Forecasting
Scheduling
Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Management
Shipping Services Integration
Special Order Management
Status Tracking
Stock Management
Summary Reports
Supplier Management
Template Management
Third Party Integrations
Transportation Management
Vendor Managed Inventory
Warehouse Management
Website Integration
Workflow Management
Visit WebsiteCompare App
3PL Management
API
Access Controls/Permissions
Accounting
Accounting Integration
Alerts/Notifications
Audit Management
Barcode / Ticket Scanning
Barcode Recognition
Chat/Messaging
Cost Tracking
Customer Database
Customizable Branding
Customizable Forms
Customizable Templates
Data Import/Export
Delivery Tracking
Dispatch Management
Distribution Management
Email Templates
Email Tracking
For eCommerce
Forecasting
Ground Shipping
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Label Printing
Labeling
Manufacturing Inventory Management
Mobile Access
Mobile Alerts
Multi-Channel Distribution
Multi-Channel Management
Multi-Location
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Package Tracking
Parcel Shipping
Product Data Management
Product Identification
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Real Time Comparisons
Real Time Data
Recurring Orders
Reminders
Reorder Management
Reporting/Analytics
Retail Inventory Management
Returns Management
Routing
Sales Forecasting
Scheduling
Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Management
Shipping Services Integration
Special Order Management
Status Tracking
Stock Management
Summary Reports
Supplier Management
Template Management
Third Party Integrations
Transportation Management
Vendor Managed Inventory
Warehouse Management
Website Integration
Workflow Management
Visit WebsiteCompare App
3PL Management
API
Access Controls/Permissions
Accounting
Accounting Integration
Alerts/Notifications
Audit Management
Barcode / Ticket Scanning
Barcode Recognition
Chat/Messaging
Cost Tracking
Customer Database
Customizable Branding
Customizable Forms
Customizable Templates
Data Import/Export
Delivery Tracking
Dispatch Management
Distribution Management
Email Templates
Email Tracking
For eCommerce
Forecasting
Ground Shipping
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Label Printing
Labeling
Manufacturing Inventory Management
Mobile Access
Mobile Alerts
Multi-Channel Distribution
Multi-Channel Management
Multi-Location
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Package Tracking
Parcel Shipping
Product Data Management
Product Identification
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Real Time Comparisons
Real Time Data
Recurring Orders
Reminders
Reorder Management
Reporting/Analytics
Retail Inventory Management
Returns Management
Routing
Sales Forecasting
Scheduling
Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Management
Shipping Services Integration
Special Order Management
Status Tracking
Stock Management
Summary Reports
Supplier Management
Template Management
Third Party Integrations
Transportation Management
Vendor Managed Inventory
Warehouse Management
Website Integration
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


3,838 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


272 reviews

ShipStation Feature Reviews

25 reviewers had the following to say about ShipStation's features:

Derrick P.

Great Tool for the Price

2017-01-05

We started using ShipStation a year ago, linking it directly with Finale for inventory and order tracking.

Pros

Integration with Finale for inventory management Integration with sales platforms is great Dashboard stats are great.

Cons

No currency conversion! Skew's data on sales totals

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Henry W.

Good to centralize shipping operations

2019-12-16

Very convenient to have a centralized way to organize activities

Pros

It provides an easy access to key information needed to choose the best option

Cons

The comparison feature could be improved to provide an easier access to the shipping methods that you need

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eli C.

Verified Reviewer

Great & Easy Platform for Fulfillment

2016-08-17

Web-based interface & UI are easy to acclimate yourself with & system syncs with all major shipping companies.

Pros

Ease of use & low subscription fees. Also great customer support staff.

Cons

Lack of robust inventory management features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Jacob B.

Get ship done!

2017-04-17

I would recommend using a 3rd party inventory management system if you have lots of SKUs and products that can get lost in your warehouse.

Pros

Super easy to use

Cons

No inventory management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine J.

Does what it promises for a fair price

2017-07-11

Pros

The UI is easy enough to understand.

Cons

There is some functionality we don't use, such as its inventory management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Todd C.

Daily Shipments

2021-03-03

Creating shipments, printing labels, tracking and even business reporting are all in one program.

Pros

ShipStation integrates seamlessly into our retail website's control panel. It imports and exports all of the orders, shipments, tracking and business measurements into one easy dashboard.

Cons

I can't think if any at this time. Flawless for us so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shivangi K.

Good Shipping Software

2019-01-21

Pros

Helps to import bulk orders from marketplaces

Cons

Inventory Management is quite complex Complex to handle international shipments Printer settings need to be understood

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Justin L.

Shipstation is great. Glad we use it.

2018-11-26

Pros

Brings all of our shipments in from multiple sites and sources and seamlessly allows us to manage and create them. Pretty ideal.

Cons

Postage management uses third parties and is somewhat irritating to deal with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike S.

Why use anything else?

2018-10-17

It is so easy to use that I was able to easily integrate it across three warehouses plus our corporate headquarters.

Pros

I looked like a real genius.

Cons

They had an inventory management portion of the software that I didn't quite understand how to utilize it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ruby B.

Verified Reviewer

Makes order fulfillment easy

2018-02-23

Pros

I love being able to batch print. Customer service answers quickly with the 2nd tier subscription; they were super helpful in troubleshooting my zebra printer as well.

Cons

Inventory management isn't as easy as I thought it would be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Apparel & Fashion company, 1-10 employees)

Shipping Without Frustration

2020-02-20

Being a small business and operated by a two person team, Ship Station offers a consistent interface that streamlined our shipping process and resolved issues that were affecting customer service and inventory management.

Pros

The standout feature of ShipStation is its ability to create shipping labels at a discounted price for all your shipping needs.

Cons

The software doesn't have a standout component that truly sets it as the leading software for the shipping needs of businesses. Integrating the software with an ecommerce platform can be a lengthy project.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff D.

Verified Reviewer

Easy Shipping Solution

2016-11-29

I work for a small non-profit that ships products, supplies, and incentives all over the United States. We were looking for an affordable, user friendly shipping solution that enables us to ship more efficiently.

Pros

-User friendly -Ability to import customer and product data -Inventory management -Professional/customizable shipment and delivery notifications -Ability to compare pricing options between multiple shipping providers (UPS/USPS/FedEx/etc.)

Cons

-Error messages are not specific, and provide no help when diagnosing and resolving problems. -Formatting for customer/product importation is not user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering ShipStation

Overall, ShipStation is the best option on the market for small businesses looking to easily ship and track products, manage inventory, and keep shipping costs under control.

Source: GetApp
Helpful?   Yes   No
Read more
Mike M.

Expansive Shipment Management

2018-03-09

There's no doubt that ShipStation is built well and has the necessary features to please companies of all sizes. We've found very few problems in our 2-3 years of utilizing the platform and it's the best solution we've found to this point. We would recommend the system to any company looking to expertly manage its shipping operations.

Pros

It's easy to set up multiple stores for different aspects of the business in order to keep the silos separate, and alerts draw your eye to the areas that need attention.

Cons

The interface isn't the prettiest, but it gets the job done and doesn't suffer from glitches.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Shipstation is GREAT!

2017-12-14

Pros

You can do scanning, shipping, inventory management and everything all in one.

Cons

The inventory management is just OKAY. it's not amazing.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

An easy solution to a big headache!

2018-06-26

Pros

ShipStation provided an easy means to track my shipments and remove them from inventory quickly.

Cons

I would prefer to be able to dig into my sales data on this platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jen W.

Verified Reviewer

Makes business smooth

2017-11-16

Pros

Easy to set up presets to make the process smooth and quick Customer service was great- help me set up my presets and understand capabilities

Cons

Could use some better inventory management features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Maria Rosario T.

Best shipping solution

2018-11-16

Pros

API feature which integrates with our website making it easy to filter orders.

Cons

Just switched recently and loving it so far, will have to learn more of its other features.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy K.

Streamlined, quick, and scalable shipping solution for e-commerce based businesses.

2018-03-19

Pros

Shipstation is easy to use, allowing most of the tasks you complete with them to be turned into automated tasks for future use. The dashboard is easy to jump off from and get started, and it is easy to integrate with your existing website.

Cons

I would say that it doesn't go outside of its' core competency at all - management of customers is not where it would need to be to actually use the software for any customer management tasks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Cameron V.

Verified Reviewer

ShipStation is the most comprehensive tool our business uses

2017-10-02

Pros

I also love the fact that we can pull real-time reporting that we can export and do whatever we need to with the information that is pulled.

Cons

I think we should receive some sort of desktop alert or app notification of a new order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Rene S.

One of the best shipping softwares

2020-05-12

We've been using ship station to ship our web and wholesale orders to our customers. Everything is amazing.

Pros

It lets you create shipping labels that generate real time rates from the selected shipping service.

Cons

I believe ship station has everything you need, if it was up to me, I would just add more reports instead of having to export data to excel and build them yourself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elle T.

Verified Reviewer

Awesome!

2016-04-03

It generates reports, labels, EOD forms really easily.

Pros

Easy to use robust functions integration with stamps.com

Cons

a little expensive for us - we don't ship as much as other businesses do. I love the automation because it gets things done easily, but it is pricey for our small, fledgling business.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Katie G.

Great product, user friendly, does all the work for you!

2016-11-16

It gave me the confidence to successfully run my side business and have all the paper trails and reports saved in one location!

Pros

User Friendly Great Value Clear reporting Customer memory saves time Webinar trainings available

Cons

Wish you could pay for a yearly discount vs strictly montly subscriptions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering ShipStation

I wish they would send reminder emails about when my account will be charged

Source: Capterra
Helpful?   Yes   No
Read more
Gabriel A.

Shipstation rocks!

2018-04-05

Pros

We can track where everything is at (outgoing, returns, etc) quickly.

Cons

Also, sometimes FedEx rates do not load but I think that may be a FedEx API issue and not related to ship station.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh W.

Verified Reviewer

Shipping Made Easy

2016-09-01

ShipStation connects directly to our ecommerce store with Ecwid, and makes order management simple and fast.

Pros

Dozens of useful integration options User-friendly interface Helpful Customer Support Direct-to-Printer feature (ShipStation Connect)

Cons

For what ShipStation sets out to do, it brilliantly succeeds. Can't think of any true cons without being nitpicky

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ShipStation

If you're looking for an easy-to-use solution for in-house order fulfillment, ShipStation is the best choice.

Source: GetApp
Helpful?   Yes   No
Read more
Viktor G.

Wonderful platform, though could be improved with many common sense and quality of life improvements

2018-05-15

Daily shipping - absolutely, absolutely, crucial to my business

Pros

-Amazing bulk processing features -Strong integration with marketplaces, passing along tracking information -Access to great rates if not a volume shipper -Great features for making sense of shipments

Cons

The distinction is important, though no point in limiting reporting functionality for one over the other as there is no fundamental difference -Order-specific activity archive is very short(2 months) - hope to improve this in the future -Many common-sense features need implementation or improvement upon, though support elects to create features based on votes and not to improve quality of life

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more