Shipwire Features

Shipwire

Enterprise logistics for everyone

1.36/5 (14 reviews)

Shipwire Feature Summary

  • A global warehouse on demand
  • Warehouses in the U.S., UK, Canada, and China
  • Free Trial of our storage and shipping solution
  • Order managment
  • Time and cost optimization
  • Open API
  • 70+ ecommerce integrations

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Inventory Tracking (262 other apps)
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Shipwire Feature Reviews

11 reviewers had the following to say about Shipwire's features:

Kari Ingalls

As a small company we had to switch fulfillment centers due to lack of service.

2018-07-16

It was easy to use, the interface is extremely friendly.

Pros

It worked almost seamlessly with Shopify's interface. You could create your own orders, track orders, ship internationally, and track inventory.

Cons

For a couple of years in a row, over the holidays, it took Shipwire a couple of months to count our inventory in and then several weeks to ship it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Apparel & Fashion company, 1-10 employees)

Do yourself a favor and use a different company

2019-10-02

Please look elsewhere for your fulfillment needs. I’ve been trying the cancel my subscription for 6 months now. Their platform is full of glitches. If you have an order with more than 50 or so line items it will crash and force you to call their customer service team for help, of which you will receive NONE. I’ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away. If you have a question that’s outside of their script or what they’re used to they will route your request to “engineering” which means you have to start all over. If you have an urgent order to get out with right turn around, good luck. They’ll take 3+ weeks to route it. Their system has often held orders because of back ordered items yet when you review your order, there’s no shortages. Do yourself a favor, and go somewhere else.

Pros

You can automate fulfillment for e-commerce using a 3rd party connector.

Cons

If you have a bigger order, our want to transfer all of your inventory they are not capable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Corey Tournet

The Lose Your Product

2019-06-21

Would advise against working with them, as they simply have no concept of customer service, it's all about their needs not yours.

Pros

Interface is easy to use.

Cons

First, they lose your inventory and are non-apologetic about it.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
CEO (Cosmetics company, 1-10 employees)
Verified Reviewer

Look elsewhere, Shipwire is a logistical nightmare

2018-05-14

Pros

There is no justification for any pros at all for Shipwire, we had our inventory and relied on them for our shipping operations for a year, and the entire time we were basically looking to get away from them as quickly as we can, but we couldn't.

Cons

Where do we even start? Non-existent customer service, mishandlings and misshipping of our packages. They don't even own and operate their own warehouses. It is borderline impossible to address any issues that pop up. Good luck even making simple changes to an order. BEWARE.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
Read more
Ryan Muller

RUN!!! do not pass go, do not collect $5k or whatever they offer you

2019-05-21

They shipped our inventory 2x costing over 10,000 on top of this they charged us for the shipping.

Pros

the blue background and the name is catchy

Cons

The people (not) running this company, the incompetence, the software sync with the actual warehouse does not match up

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Erin Geribon

Some Pros and Cons

2018-08-13

In the end, we took our business to a smaller warehouse that could remain agile and cut costs for our growing business.

Pros

You can easily integrate popular marketplaces and your orders will automatically be sent to the warehouse locations based on your business rules.

Cons

Shipwire was not easy to work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
shay didi

Shipwire - the worst mistake you will ever do. stay way - i already paid big time

2016-07-28

Worst service ever. they will promise everything to make you sign and ship your inventory, the minute it will arrive ridiculous fees will appear, your customers will get damaged goods, and you will find out no one is really care. if you will do the same mistake like i did - and ship your inventory from abroad, you are done. they will try to take any dime you have.

Pros

nothing

Cons

all - useless service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

0/10

Recommendations to others considering Shipwire

stay away - found another solution

Source: Capterra
Helpful?   Yes   No
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Tyler Bell

Like Your Product Held Hostage?

2015-06-10

Took 3 months to get inventory removed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Shipwire


Hi Tyler, I apologize for your frustration with Shipwire. Your feedback is valuable to us. Our records indicate we have not had any business transactions since December 2013, please note Shipwire has since grown 5 times its size in customer care department. We are sorry to see you go. Your feedback is appreciated!

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jeff phillips

Garbage Company.

2018-11-03

Money and time will be spent getting far away from them.

Pros

at first we liked that hey linked into shopify.

Cons

I can't list all the problems with this company. Literally everything is shit, except for their service at getting you signed up and locked in. They are the best company until your products are in their warehouses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Mamie Edmonston

Easy to use, but customer service isn't the best

2019-07-11

We face some frustrations, but overall it's a great platform.

Pros

The platform is very intuitive and simple to use. It's easy to change and update orders.

Cons

Even when they can be reached, it's not easy to get a solution to an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Airlines/Aviation company, 1-10 employees)

Terrible on all counts

2018-09-05

They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company.

Pros

When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them.

Cons

When it fails. Which is frequently. With very poor service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more