Shipwire Reviews - Pros & Cons, Ratings & more

Kentro

Shipedge

ShipStation

Shipwire provides ecommerce order fulfillment services through a powerful SaaS platform from warehouses around the world. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Shipwire

Web-based

Director

They are expensive and have lots of hidden fees. They are incapable of basic work orders or instructions.

First Mate Sales & Account Mgt

It was easy to use, the interface is extremely friendly.

Director of Business Development 

Ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away.

You can automate fulfillment for e-commerce using a 3rd party connector. As long as the item orders per customer are 1-2 pcs the system works as it should.

It worked almost seamlessly with Shopify's interface. You could create your own orders, track orders, ship internationally, and track inventory.

owner

At first we liked that hey linked into shopify.

Your merchandise will be held hostage by a broken down system and mediocre customer service agents.

However, I feel the need to give this advice to anyone considering Shipwire because their mismanagement nearly sent us broke- do not do it.

Shipwire was easy to use and the system itself was very functional.

manager

No matter how cheap they promise to fulfill YOU will pay in the LONG RUN. Go to uniqueclique in ga or shipmonk or fulfilrite or amz anyone would be better.

Marketing Operations

You can easily integrate popular marketplaces and your orders will automatically be sent to the warehouse locations based on your business rules. Orders ship within 48 hours in most cases.

The add on of Shipsurance was helpful and saved us time and money when filing lost package claims.

One of the worst warehouse experiences we had

Outsourced bad support, horrible experience

Terrible. We went from making a profit to have to terrible customer reviews and having to shut down our UK arm of the business. It cost us in excess of half a million GBP. 

Customer service was non-existent. 

How to  destroy cusomter relationships

Shipwire will send you broke. f you want to go broke, use Shipwire. If you'd like to stay in business, use another company (we have moved all of our stock out of Shipwire in the USA, UK and Australia). 

Want to go broke?

Please look elsewhere for your fulfillment needs. I’ve been trying the cancel my subscription for 6 months now. Their platform is full of glitches. If you have an order with more than 50 or so line items it will crash and force you to call their customer service team for help, of which you will receive NONE. I’ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away. If you have a question that’s outside of their script or what they’re used to they will route your request to “engineering” which means you have to start all over. 

If you have an urgent order to get out with right turn around, good luck. They’ll take 3+ weeks to route it. Their system has often held orders because of back ordered items yet when you review your order, there’s no shortages.  

Do yourself a favor, and go somewhere else. 


Do yourself a favor and use a different company

Do not go there

We face some frustrations, but overall it's a great platform. 

Easy to use, but customer service isn't the best

Would advise against working with them, as they simply have no concept of customer service, it's all about their needs not yours. 

The Lose Your Product

What a horrible experience. They shipped our inventory 2x costing over 10,000 on top of this they charged us for the shipping.

Our inventory was lost for over 2 months at their warehouse.

I have no idea how it could have been a worst experience.

Run from this company if you can. No matter how cheap they promise to fulfill YOU will pay in the LONG RUN! Go to uniqueclique in ga or shipmonk or fulfilrite or amz anyone would be better!

RUN!!! do not pass go, do not collect $5k or whatever they offer you

They will not save you money, and  in fact you will lose thousands!  Money and time will be spent getting far away from them.  Do your own research.  You'll find years of similar horror stories.  People don't spend their time making websites and blogs telling people to stay away from a  company unless it is seriously messed up.  You've been warned. 

Garbage Company. 

Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership.

Terrible on all counts

In the end, we took our business to a smaller warehouse that could remain agile and cut costs for our growing business. 

Some Pros and Cons

It was easy to use, the interface is extremely friendly. 

As a small company we had to switch fulfillment centers due to lack of service. 

Look elsewhere, Shipwire is a logistical nightmare



Published 2 seconds ago
Worst service you will ever get

Before you even start to read - stay away. if its too long - skip it, and simply look for another solution. 

Worst service ever. they will promise everything to make you sign and ship your inventory, the minute it will arrive ridiculous fees will appear, your customers will get damaged goods, and you will find out no one is really care. if you will do the same mistake like i did - and ship your inventory from abroad, you are done. they will try to take any dime you have.

they ruin my Amazon records by shipping orders late (and with wrong items), ruin the reputation with your partners with neglected packaging - and deliver damaged goods (twice). ruin your changes to win paypal cases - cuz they cant provide shipping labels (paypal needed it to confirm we shipped it to the buyer - $140 i lost for nothing).

Stay away - dont buy the stories, find another company. nightmare is the right word, greedy American cooperation, with customer service like in Pakistan

look for my shipwire experience on Facebook

Shipwire  - the worst mistake you will ever do. stay way - i already paid big time

few years ago started with shipwire, was great, but now they lost  hundreds of dollars worth merchandise  of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion.

losses and nightmares

Dismal customer service to top a lackluster execution.

Beware hidden fees.  They want to push you to a shipping service of their choice where they can take a cut.  Extra fee per order to ship USPS.

Horrid customer service.  Ask a question, have someone creep over your history and try to apply new charges before the question is answered.  Call them and have calls dropped repeatedly (its a new phone system!).

Took 3 months to get inventory removed.  Bled into Xmas season, so they got super busy and service went even farther down.  Goods held hostage until a variety of untrue fees paid.

Beware!  Stay away from this one.

Like Your Product Held Hostage?

Hi Tyler, I apologize for your frustration with Shipwire. Your feedback is valuable to us. Our records indicate we have not had any business transactions since December 2013, please note Shipwire has since grown 5 times its size in customer care department. We are sorry to see you go. Your feedback is appreciated! 

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