Shipwire Reviews

Shipwire

Enterprise logistics for everyone

1.38/5 (8 reviews)

jeff phillips

Garbage Company.

Used daily for 2+ years
Reviewed 2018-11-03
Review Source: Capterra

They will not save you money, and in fact you will lose thousands! Money and time will be spent getting far away from them. Do your own research. You'll find years of similar horror stories. People don't spend their time making websites and blogs telling people to stay away from a company unless it is seriously messed up. You've been warned. at first we liked that hey linked into shopify.

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Shipwire

Enterprise logistics for everyone

Anonymous

Terrible on all counts

Used daily for 2+ years
Reviewed 2018-09-05
Review Source: Capterra

Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership.When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them.

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Shipwire

Enterprise logistics for everyone

Erin Geribon

Some Pros and Cons

Used weekly for 1-2 years
Reviewed 2018-08-13
Review Source: Capterra

In the end, we took our business to a smaller warehouse that could remain agile and cut costs for our growing business. Using Shipwire for product fulfillment requires almost no work on the client's part. You can easily integrate popular marketplaces and your orders will automatically be sent to the warehouse locations based on your business rules. Orders ship within 48 hours in most cases. It is fairly simple to restock your warehouse locations and expand to more locations as your business needs change. The add on of Shipsurance was helpful and saved us time and money when filing lost package claims.

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Shipwire

Enterprise logistics for everyone

Anonymous

Look elsewhere, Shipwire is a logistical nightmare

Used daily for 1-2 years
Reviewed 2018-05-14
Review Source: GetApp

There is no justification for any pros at all for Shipwire, we had our inventory and relied on them for our shipping operations for a year, and the entire time we were basically looking to get away from them as quickly as we can, but we couldn't.

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Shipwire

Enterprise logistics for everyone

Kari Ingalls

As a small company we had to switch fulfillment centers due to lack of service.

Used other for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

It was easy to use, the interface is extremely friendly. Shipwire was easy to use and the system itself was very functional. It worked almost seamlessly with Shopify's interface. You could create your own orders, track orders, ship internationally, and track inventory.

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Shipwire

Enterprise logistics for everyone

shay didi

Shipwire - the worst mistake you will ever do. stay way - i already paid big time

Reviewed 2016-07-28
Review Source: Capterra

Published 2 seconds ago Worst service you will ever get Before you even start to read - stay away. if its too long - skip it, and simply look for another solution. Worst service ever. they will promise everything to make you sign and ship your inventory, the minute it will arrive ridiculous fees will appear, your customers will get damaged goods, and you will find out no one is really care. if you will do the same mistake like i did - and ship your inventory from abroad, you are done. they will try to take any dime you have. they ruin my Amazon records by shipping orders late (and with wrong items), ruin the reputation with your partners with neglected packaging - and deliver damaged goods (twice). ruin your changes to win paypal cases - cuz they cant provide shipping labels (paypal needed it to confirm we shipped it to the buyer - $140 i lost for nothing). Stay away - dont buy the stories, find another company. nightmare is the right word, greedy American cooperation, with customer service like in Pakistan look for my shipwire experience on Facebooknothing

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Shipwire

Enterprise logistics for everyone

Tyler Bell

Like Your Product Held Hostage?

Reviewed 2015-06-10
Review Source: Capterra

Dismal customer service to top a lackluster execution. Beware hidden fees. They want to push you to a shipping service of their choice where they can take a cut. Extra fee per order to ship USPS. Horrid customer service. Ask a question, have someone creep over your history and try to apply new charges before the question is answered. Call them and have calls dropped repeatedly (its a new phone system!). Took 3 months to get inventory removed. Bled into Xmas season, so they got super busy and service went even farther down. Goods held hostage until a variety of untrue fees paid. Beware! Stay away from this one.

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Shipwire

Enterprise logistics for everyone

Anna Sitash

losses and nightmares

Reviewed 2015-10-23
Review Source: GetApp

few years ago started with shipwire, was great, but now they lost hundreds of dollars worth merchandise of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion.

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Shipwire

Enterprise logistics for everyone