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Christina J.
Writing and Editing, 11-50 employees
Used daily for 6-12 months
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Fantastic customer service! I could easily book a one-on-one customer support session online and ask questions. I never felt like an idiot asking questions, I was always taken seriously, and everything was explained really well. I feel that the DropBox Sign (previously HelloSign) works really well and I love that I can get an email every time an Agreement is filled out.
I like that your Customer Service is so responsive and easy to meet with. I never felt like my questions are ever unanswered and I've had several brainstorming sessions via video chat that have been super helpful. I like that I can manipulate the filters to my liking.
I dislike how the resumes require downloading. I much prefer when they are embedded for a quick view. I now have a work around but it's very frustrating to click the back button and lose your search results. The weird glitch with the "sharing profile" option that made me lose half my database temporarily was a bit panic-inducing. I don't really use that feature (I think I thought it was something else),...
Hi Christina, thanks so much for the honest feedback! We're sorry you experienced a glitch with your profile sharing that one day, but glad it's all resolved in short order. We do have the ability to edit Skills & Services fairly easily for you. Are there new values you'd want us to add in? Happy to help configure it to your specific needs. Please let us know how we can support!
Rebecca K.
Marketing and Advertising, 501-1,000 employees
Used daily for 6-12 months
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Overall Worksuite has been useful, but it would be great to see a lot more streamlining of the process and the interface.
The payments tab is fairly easy to use, though it would be useful to see who the invoice approver is at a glance so you don't have to click into the assignment to find that info.
Our teams are struggling with getting freelancers through the many (sometimes redundant) steps that need to happen for a Worksuite Pay assignment to be live. The interface is not very intuitive for freelancers and managers are often spending large amounts of time walking freelancers through every step of the process, even if freelancers have been through the process in the past. For example, on freelancers'...
Hi Rebecca, we're sorry to hear about this! As a longtime partner of your team, we strive to continuously optimize the platform for your organization's needs. Would you be willing to do a discovery call so we can learn more about how we can improve these items you mentioned? It's our #1 goal help to streamline your resource management processes, and we'd love to build upon the wins we've had together so far. Thank you for the feedback. - Krystle