ShuttleControl Reviews

The day to day management and dispatching of shuttle transportation for customers to and from our dealership ship has never been so easy and efficient! Using this software has made everyone's job's easier and customers more happy.

Software glitches can happen from time to time

Thank you, Bruce, for leaving a review with us. We take our customer feedback seriously, because we know that the future of our product depends on this kind of feedback. We're working towards improving the quality of our product each day by removing any remaining bugs and glitches. If there was one key feature (no matter how big or small) you would us to build to simplify even further, what would that be? Let us know at support@shuttlecontrol.com.

The ability to communicate to the shuttle drivers quickly, clearly and efficiently is our favourite feature. The set up is so simple and even those who aren't technologically inclined caught on very quickly. Our experience has been positive to the whole way through.

We don't feel the product could use any improvements

GPS tracking, trip organization, paperless, notes option

- few glitches, no option to create trip from customer database, - would like to move Pending trips the same way I can move Active trips. - unable to auto-populate address if there is a unit number ie/ #1208 - 6551 Ranchview Rd - currently use notes for unit numbers - would like to create a Company in Customers without the First Name and Last Name being required. - would like to edit or add to a note, rather than delete it. - at times drivers find it confusing to see Scheduled trips as Active trips, particularly Missing feature: next day trips - would like to see an estimated time duration for each trip

Most important is that everyone can share the dispatch jobs and see in real time what is next and not rely on pen and paper that only one person has.

Not being able to text the driver directly from the software.

The entire team has agreed that this has been a very easy transition from using our paper logs that we have had for many years. The software has been very easy to use and everyone caught on very quickly. We really enjoy being able to schedule the shuttle at the same time that we schedule a customer for service, it saves so much time. We also love that ShuttleControl sends messages to the customer letting them know how far away the shuttle is when in route.

So far we haven't found anything that we are unhappy with.

This shuttle software program keeps our drivers organized on when and where we are picking up our service customers, pre scheduling shuttle rides , increase customer service , instant vehicle tracking , I would recommend this program any business .

I cant say anything negative about this program .

Hello Blaine, Thank you for leaving us with a 5-star review. It's always a pleasure to be in service of you and everyone at Burlington Hyundai. We look forward to continuing our relationship with you!

All aspects of this software, are second to none. Takes the guess work out of having a shuttle schedule. No more paper. Easy to use and adaptable to all situations.. Our Drivers and Advisors find the system, user friendly and Customers appreciate the improved service. Very economical!

Nothing at this point, the support from ShuttleControl keeps the system working at it's optimum.

Hello Darryl, We are thrilled to have you as part of the ShuttleControl family! Thank you for sharing your kind words with us. It means a lot to our entire team! We look forward to continuing our service to you.

Ease of use for both dispatch and for drivers

Nothing...everything is exactly what we need as support has customized it for our auto group..

Thank you, Barb, for leaving a review with us. We are always looking to improve our service so that our customers remain happy with our service today and in the future. If there was one thing (no matter how small) our product can do to simplify even further, let us know at support@shuttlecontrol.com.

We use Shuttle Control to schedule customer pick ups and drop offs. Its very user friendly. Tracking the shuttle to be able to approximate arrival time is very useful aswell.

I have not had any issues that were not solved.

Very user friendly, great support staff that listens and responds.

I like it just the easy access and the great support that comes with it

like it - it definitely helps us know where the drivers are and helps us when the customers ask how long they have to wait we can look and see where they are - it also helps if they're dropping off and we need a pick up we can see how close/far apart they are.

he only downside for me really are the odd glitches....yesterday it kept freezing at the point where the driver had dropped off and so we didn't know how far out he was. But to be honest the odd glitch aside I do like it

Hello Jason, We'd like to thank you for your feedback! It's important to us that our customers are more than satisfied and we would like the opportunity to address this issue immediately. We'll be in touch in the hopes of improving your experience with ShuttleControl.

no hassle user friendly love how we can keep track of all our trips in order

don't really have anything that I don't like

Thank you, Sandra, for leaving a review with us. We are always looking to improve our product to ensure customers like you are happy today and in the future. If there was one suggestion (no matter how small), you have that would make our product simplify even further, what would that be? Let us know at support@shuttlecontrol.com.

keeps all 5 dealerships, and 3 shuttle drivers organized, allowing all staff to understand where they are at all times which allows us to provide accurate wait times on our shuttle service

there isn't much not to like to be honest

- easy to set up - google map integration

- sometimes the shuttle location does not update

Hello Edgar, Thank you for the 5-star review! We are happy to hear you're having a positive experience at ShuttleControl! We value your input and encourage you to let us know more details about your experience with us.

In-app map is great but could be be used more effectively

A lot of potential but should be more conveniant for users for dispatching

Thank you for leaving a review with us. We take our customer feedback seriously because we know the future of our product depends on what our customers have to say. If you have one key feature suggestion you'd like to provide us to make your experience better as a dispatcher, please send an email to support@shuttlecontrol.com with your key suggestion.

Revolutionized how we run our shuttle and parts delivery.

None really. We have used it for a couple of year now.

Requesting rides, display of the location of my driver, and showing time requested/accepted.

I believe when scheduling return rides there should be an easier to go about it rather than having to view your history, locating the customer, then clicking return ride. There could be a log displayed on the main page where you can search through customers in order to request a return ride.

Ease of use, it is a wonderful tool to keep customers involved and informed

Have not experienced any problems it works great

Product is easy to use and have had absolutely no issues using the software

Nothing is wrong with the system and software

Everything is very nicely laid out and comprehensive. Easy for my drivers to use this software, which is helpful for the older and less technologically literate drivers!

The maps are very hit and miss... They break alot but can be fixed with a refresh, not a huge issue.

This product is simple to use and doesn't take much training to figure it out. Very easy to submit customer information and schedule a trip.

Live tracking jumps around with Samsung Galaxy S20 so would not recommend using an android phone if using this system.

It is very easy to use for dispatchers and drivers.

Some features do not work on certain phones, like the call function. Sometimes will log the driver out.

ease of use and practicality and efficiency

nothing really, other than adding a chat dialogue between driver's and dispatchers