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SimplyBook.me vs Waitwhile Comparison

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Overview

Category Leaders

SimplyBook.me is an online booking system for SMEs and enterprises across all service-providing industries. With SimplyBook.me...

Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

9.90

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

1.1K

5

4

3

2

1

762

319

53

15

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.7

61

5

4

3

2

1

46

10

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

The price is absolutely fair, I am so happy to found this system. Super professional, fast and direct support.
Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable.
I love how user friendly this software is. I found the video tutorials very helpful and the customer service was prompt and friendly.

Pros

We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals.
SENSITIVE CONTENT] is AWESOME. She has been a huge help in setting up our processes and workflow.
The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful.

Cons

Sometimes my customer reviews disappear from the site which is annoying. My client have contacted me at time to say they were not able to book as the site was not allowing it for some reason.
It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website.
I found I was unable to resent a confirmation email to a client, may be me, but I could not find a way through their booking to resend so had to PDF print their ticket and send via normal email.

Cons

It sometimes doesn't upload the info as quickly or the name will get "lost" somewhere.
Then if you miss a number, you have to erase the whole thing if the guests have already left or moved.
The software has a hard time feeding off each other, for example my computer does not link up to the tablets we use at times.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features179
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Cancellation Management
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Restaurants
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Instructor Management
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Member Accounts
  • Member Communication
  • Member Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Booking
  • Mobile Grooming
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Classes
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Onsite Registration
  • Parent Portal
  • Parent/Student Portal
  • Patient Communications
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Pre-Appointment Screening
  • Prioritization
  • Promotions Management
  • Public Waitlist
  • Push Notifications
  • Queue Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Rewards Program
  • Room Booking
  • Room Scheduling
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Check-In/Check-Out
  • Self Service Portal
  • Service Catalog
  • Social Media Integration
  • Staff Management
  • Student Management
  • Surveys & Feedback
  • Team Calendars
  • Team Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • Treatment Packages
  • Two-Way Communication
  • Virtual Meetings
  • Visitor Management
  • Visitor Tracking
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration
  • Total features60
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Cancellation Management
  • Capacity Management
  • Check-in/Check-out
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Mobile App
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Storage
  • Drag & Drop
  • Driver Scheduling
  • Electronic Payments
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • For Barbershops
  • For Dance Studios
  • For Gyms
  • For Martial Arts
  • For Medical Spas
  • For Restaurants
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Instructor Management
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Member Accounts
  • Member Communication
  • Member Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Booking
  • Mobile Grooming
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Classes
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Onsite Registration
  • Parent Portal
  • Parent/Student Portal
  • Patient Communications
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Pre-Appointment Screening
  • Prioritization
  • Promotions Management
  • Public Waitlist
  • Push Notifications
  • Queue Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Rewards Program
  • Room Booking
  • Room Scheduling
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Check-In/Check-Out
  • Self Service Portal
  • Service Catalog
  • Social Media Integration
  • Staff Management
  • Student Management
  • Surveys & Feedback
  • Team Calendars
  • Team Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • Treatment Packages
  • Two-Way Communication
  • Virtual Meetings
  • Visitor Management
  • Visitor Tracking
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Website Integration

Integrations

  • Total integrations29
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier