SimplyBook.me Features

SimplyBook.me

Scheduling software for service industries & entreprises

4.59/5 (844 reviews)

SimplyBook.me Feature Summary

  • Appointment management
  • Around 50 Custom features
  • Automated scheduling
  • Booking widget
  • Client database
  • Client portal
  • Custom fields
  • Customer database
  • Customer history
  • Customizable branding
  • Customizable service catalog
  • Directory listing
  • Email / SMS invitations and reminders
  • Gift Cards and Coupons
  • Google Calendar sync
  • HIPAA compliance
  • Multi-location
  • Notifications
  • Online booking integration
  • Online payments
  • POS system
  • Payment processing
  • Photo library
  • Point of Sale (POS)
  • Recurring appointments
  • Reminders
  • Reservations
  • Reviews
  • Sales reporting
  • Sell products upon booking
  • Social promotion system
  • Staff & services photos
  • User access levels

Competitor Feature Comparison

ACH Payment Processing
API
Access Control
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Credit Card Processing
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customer History
Customizable Branding
Customizable Questions
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Event Calendar
Event Scheduling
Feedback Collection
Feedback Management
Follow-up Scheduling
Forms Management
Gift Card System
HIPAA Compliance
Image Library
Microsoft Outlook Integration
Mobile Alerts
Multi-Location
Multiple User Accounts
Online Booking Integration
POS
POS Integration
Performance Reports
Permission Management
Product Catalog
Promotions Management
Question Branching
Ratings & Reviews
Real Time Updates
Recurring Tasks
Reminders
Reporting & Statistics
Reservations Management
Revenue Management
Role-Based Permissions
SMS Integration
SSL Security
Sales Reporting
Social Media Integration
Subscription Management
Team Calendars
Template Management
Third Party Integration
User Photos
Web Forms
Website Integration
Website Management
Widgets
Visit WebsiteCompare App
ACH Payment Processing
API
Access Control
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Credit Card Processing
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customer History
Customizable Branding
Customizable Questions
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Event Calendar
Event Scheduling
Feedback Collection
Feedback Management
Follow-up Scheduling
Forms Management
Gift Card System
HIPAA Compliance
Image Library
Microsoft Outlook Integration
Mobile Alerts
Multi-Location
Multiple User Accounts
Online Booking Integration
POS
POS Integration
Performance Reports
Permission Management
Product Catalog
Promotions Management
Question Branching
Ratings & Reviews
Real Time Updates
Recurring Tasks
Reminders
Reporting & Statistics
Reservations Management
Revenue Management
Role-Based Permissions
SMS Integration
SSL Security
Sales Reporting
Social Media Integration
Subscription Management
Team Calendars
Template Management
Third Party Integration
User Photos
Web Forms
Website Integration
Website Management
Widgets
Learn moreCompare App
ACH Payment Processing
API
Access Control
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Credit Card Processing
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customer History
Customizable Branding
Customizable Questions
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Event Calendar
Event Scheduling
Feedback Collection
Feedback Management
Follow-up Scheduling
Forms Management
Gift Card System
HIPAA Compliance
Image Library
Microsoft Outlook Integration
Mobile Alerts
Multi-Location
Multiple User Accounts
Online Booking Integration
POS
POS Integration
Performance Reports
Permission Management
Product Catalog
Promotions Management
Question Branching
Ratings & Reviews
Real Time Updates
Recurring Tasks
Reminders
Reporting & Statistics
Reservations Management
Revenue Management
Role-Based Permissions
SMS Integration
SSL Security
Sales Reporting
Social Media Integration
Subscription Management
Team Calendars
Template Management
Third Party Integration
User Photos
Web Forms
Website Integration
Website Management
Widgets
Visit WebsiteCompare App

Mobile apps

iOS App


23 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


93 reviews

SimplyBook.me Feature Reviews

25 reviewers had the following to say about SimplyBook.me's features:

baptiste audet

Great service, but

2018-12-12

Pros

The free version how it can help with your business, saving time

Cons

the interface on the management side could be easier to use

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Louis Ramirez

Great customer support which has helped me understand the features within svc!

2017-11-07

time management

Pros

The software allows the custom branding and the ease of use for 1st time user. I am impressed as this software will allow me to facilitate the rapid growth and to service my accounts by respecting their valuable time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Simplybook.me


Dear Louis,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it !

All the best
The SimplyBook.me team

Read more
Anonymous
(Health, Wellness and Fitness company, 1-10 employees)

Easy setting for anyone use smart phone

2019-10-10

Pros

Schedule setting very easy Customer management is easy Language supported is good The booking system is easy to link into social media

Cons

the interface not so beautiful Payment method should be link to mobile pay for customer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thompson Ho

Decent scheduling software management software integrate with payment system

2020-12-02

co work space , rent space for beauty service provide hourly, daily very easy to setup and save tons of time to management the scheduling and payment.

Pros

1.simple and clear pricing model 2.Good Value for its price 3.Simple configure and setup, especiaily with payment system 4.solid foundamental design , great potential to be the best in this area 5.competent customer service , easy to reach and always resolve problem efficiently

Cons

1. impossible to price by service duration 2. if you encounter issue in payment stage during a booking, no entry point for customer to get back to their unpay booking within system, you must work it out offline 3. unable to specific what is the booking (what time what date wht service ) being cancel in notification email template 4.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jackie Robinson

SIMPLYBOOK.ME WORKS FOR ME

2019-07-03

Allowing my clients to schedule their own appointments has saved me time and allows me to work more efficiently.

Pros

I like the features, the reports, and the statistical data.

Cons

You have to select number of features based on your subscription.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Jackie,

Thank you so much for taking the time to leave us your good feedback, we appreciate it greatly.

All the best
The SimplyBook.me team

Read more
Gregory Pioli

Modern look and feel. Highly customisable. Great value for money.

2019-01-09

I wanted a new booking system that was slick, attractive, highly customisable and user friendly for my clients, and SimplyBook fit the bill perfectly.

Pros

The ability for the student to see the times / get notifications of bookings in their own time zone. 2.

Cons

That it is not possible to see your booking page in more than one language unless you pay a third party company a monthly fee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Gregory

Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly!

To make a perfect translation then yes the third party app works wonder, our system can be in many languages but not many at the same time unfortunately.

All the best
The SimplyBook.me team

Read more
Martin Bubenheimer

Severe usability issues

2019-10-15

Since the login is already a pain the joy is gone before the work started.

Pros

Easy and reliable Outlook integration is better at competitors.

Cons

No password management software can automate this step.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


HI Martin, and thank you for taking the time to leave us your feedback.

Sorry to hear about the fact that the password management software can not handle the login information.

All the best
The SimplyBook.me team

Read more
Mateusz Przybyłek

Easy to use booking system solution.

2018-03-05

Pros

Good value price, Available API Lot of good functionalities.

Cons

Consistent name in API (for Services, providers etc).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Mateusz

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

Thanks for some good points there, we will discuss them in-house and see if they make it to the to-do list.

Best of regards
The SimplyBook.me team

Read more
Tania Murphy

This software is working very well for me business.

2018-03-26

I can also keep track of how busy I am and if classes are getting quieter.

Pros

It's great to be able to see all the reports and to be able to check client reports as well.

Cons

The feature I like least is the classes option as you can't link classes to a provider so I had to use services instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Tania

Thank you so much for taking the time to leave us your great feedback, we appreciate it greatly!

Regarding the website on mobile devices, then it´s probably better for you to look at the reports and see there who has booked the class for that specific day. It is always hard to show a lot of information in the calendar view so I am sure the Reports would be better for you.

All the best
The SimplyBook.me team

Read more
Mohammad Barrack

It good system for simple booking

2017-11-19

Pros

Ease of use and reporting Ease of use and reporting Ease of use and reporting Ease of use and reporting

Cons

There are only one level booking, what I mean customer with phyisician but there are other resources associated with that such as Driver, Vehicle and equipment. in order to do home visit to our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Simplybook.me


Dear Mohammad,

Thanks for taking the time to give us your review on Capterra, we are very grateful for that.

With regards to your comment on related resources, that is to be able to book different resources for one and the same booking then that project is on our to-do list. Hopefully we will be able to add that feature in the near future.

All the best
The SimplyBook.me team

Read more
Anonymous
(Health, Wellness and Fitness company, 1-10 employees)

Very wide set of features with a great pricing model but poor API support.

2018-12-02

The nail in the coffin for us it the lack of HIPAA compliance for the API.

Pros

The API seems to be quite robust as well handling many of the core scheduling features in it.

Cons

However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Hastings

User Friendly

2020-03-09

A real time saver for all.

Pros

Functionality, ease of use for staff, faculty and candidates

Cons

Had to base all of the appointments EST although faculty live all over the USA and no easy way to use each faculty's time zone.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karin Koers

Easy-to-handle tool for a very fair price

2018-11-28

The tool is easy to handle an has enough options to personalize it.

Pros

Easy setup with a lot of features and a working payment integration from scratch Good support (chat) and a free month to test all the features which was very helpful very fair pricing models really good translation into german (both customer and administration sites)

Cons

The data sent to Google Analytics for tracking the page didn't fit with the visits recorded on the site itself, so I don't really unterstand the way the customers are tracked (or not) Integration with Stripe unfortunately offers only CC payment in the basis form (needs API otherwise) - was hoping to get some more commen payment methods for Germany.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Karin

Thank you so much for taking the time to leave us your great feedback, we appreciate it greatly!

We added fur new payment providers last month Pagar.me, PayU, PayTabs and GetSwish please take a look if any of them might suit you.

All the best
The SimplyBook.me team

Read more
Anonymous
A verified reviewer

It´s friendly but not too customizable

2018-01-03

Booking management

Pros

Customer support, They are really fast and they have always a solution. On the other hand, it´s pretty friendly use.

Cons

I have the feeling that I have to pay for everything, like only for a calendar option (I paid for classes custom features but in fact looks the same that a service). There is not a Weekly timeline with all the services/classes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 201-500 employees)

Comprehensive booking and client management

2019-09-30

We are using it to deliver a robust, GDPR-compliant booking service for students with comprehensive notification tools so that tutors and students are kept in the loop and can manage their own bookings rather than having to rely on administrators or email!

Pros

This is a very comprehensive booking management service.

Cons

The initial set-up can be a little overwhelming and some features are not apparent but there are comprehensive help sources. It might be helpful to have some more graduated price points above the free version since the free version is lacking some fundamental features but the cost levels higher up are reasonable.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ricardo Augusto Negreiros Lima Júnior

Use of SimplyBook.me for books of private teachers

2019-03-27

SimplyBook.me was the most complete site of booking among the others and has all the features that I need to help me with the management of my company.

Pros

The most relevante features that made me choose this company was the possibility of online payment, division of types of services in categories, complete description of a service, really cool interface of the booking page on your site and a fair price for subscription.

Cons

What i didn't like is that there's no integration with Brazilians companies of online payment, only PayPal, and there are to few features in the lower plans.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Ricardo,

Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly!

If you have recommendations for new payment providers, just let us know. We are always up for considering new payment providers if we have many clients asking for the same.

We also just added a Brazilian lady to our team so if you ever have any questions you can contact her directly at elisa@simplybook.me

All the best
The SimplyBook.me team

Read more
Claire Hall

This has revolutionised my business and saves me time

2017-06-27

It saves me time and it makes it easier for customers to book an appointment with me.

Pros

It is great that It syncs with my google diary automatically.

Cons

I am unable to log in to the software though my android phone which is a real downpoint.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Simplybook.me


Dear Claire,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

To address your comments, if you use Chrome or Firefox on your android device you should not have any problems logging into your system. Please contact our Live Chat support if you experience such problems.

As for the facebook login, I have asked our tester to look into that, it should not need double login process, so if there is a problem there it will be fixed.

With regards to the app then we have been updating a lot of features recently and it often takes a bit longer to update the apps. We actually recommend all clients to book directly through the web page as it is fully mobile responsive so in fact there is no need for the client booking app.

Kind regards
The SimplyBook.me team

Read more
Kostas Oreopoulos

Verified Reviewer

Not flexible enough

2020-09-16

It does not work for me and I think the whole design (not taking into account the time based nature of bookings)

Pros

Fast interface, simple

Cons

Here is the real deal-breaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No

Response from SimplyBook.me


Dear Kostas,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

Regarding your issue then yes the system is built up with the premises that you define the time length before hand and hence this problem. We are sorry to hear that our solution did not cater to your needs.

All the best
The SimplyBook.me team

Read more
Will Crockett

Not good. Clumsy admin interface, poor support.

2018-03-17

I nw know what NOT to use? : )

Pros

Fast to use and easy to learn.

Cons

Inferior customer support, difficult to make changes to availability calendars for one-time events. Data export process and function is weak.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Will

Thank you for your review even though we are sad to hear that you feel that way.

Our customer support is live 21 hours a day and usually very quick to respond and has been getting raving reviews. We have just launched a new admin interface and are constantly adding new features to the system.

Well we would love to show you around again, if you are up for it:)

All the best
The SimplyBook.me team

Read more
Oona McFarlane

so far, pretty good

2018-10-31

So far, am happy with the system and expect to continue using it

Pros

Much better value than the previous system we used, for basic appointment management

Cons

It can be confusing finding the appropriate functions, and some things I'd have expected to be built in don't seem to be included (basic search for clients by name)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Oona

Thank you so much for leaving us your positive feedback, we appreciate it greatly!

Kind regards
Rut

Read more
Becky Derham

Great features but the recent price increases have stung a bit!

2019-09-20

Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems.

Pros

The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic.

Cons

Some of the info (for example the service description) isn't viewable on mobile devices which is a shame.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Becky

Thank you so much for taking the time to leave us your feedback, we truly appreciate it.

Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions.

We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys.

All the best
The SimplyBook.me team

Read more
Aune Rehema

Overall I do recommend the free package if your needs are moderate - this works fine.

2017-11-27

Sorry, I had to rate Customer Support and Features&Functionality with 4 stars - I never really needed them, so I have no idea how good they are. But the fact that a system works fine without the need to contact Customer Support is really a good thing :)

Pros

I have 2 nurses and some temporary stuff from time to time - the instruction how to use SimplyBook has never taken more than 5 minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Simplybook.me


Dear Aune

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

It´s good that you have not had to use the customer support yet which means that the system is easy to navigate, but I assure you that they are worth 10 stars if you ever need them:)

Have a great weekend
All the best
The SimplyBook.me team

Read more
Kezia Parmley

Fundamental to Our Business

2018-02-28

Pros

The syncing to our gmail account feature is a great addition for our team management

Cons

Not always simple to use - but the support people help when we get stuck. We sometimes find it tricky to navigate to the part we need within the menus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Kezia

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

All the best
The SimplyBook.me team

Read more
Lorenzo Marino

Super intuitive software

2019-04-01

Pros

Extremely simple to use and immediate to organize efficiently your bookings

Cons

There could be more direct integration with third parties, in particular to payment providers

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Lorenzo,

Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly!

If you have recommendations for new payment providers, just let us know. We are always up for considering new payment providers if we have many clients asking for the same.

All the best
The SimplyBook.me team

Read more
Adrienn Bodnar

More than expected from a booking software

2019-03-02

Easy to use and set up, anyone is able to do it without previous experience or support.

Pros

The extra features are very valuable for example report, translation and payment etc

Cons

Would be great to add rooms not only service providers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SimplyBook.me


Dear Adrienn,

Thank you so much for taking the time to leave us your fantastic review, we appreciate it greatly!

We totally agree that it would be awesome to add related resources (to be able to add rooms) and that is on our to do list. It is quite a big project though so I can not promise any date on that.

All the best
The SimplyBook.me team

Read more