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Simpro vs ServiceWorks Comparison

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Overview

Category Leaders

Simpro is a powerful field service management software solution that helps trade industries streamline operations to increase profits.

Category Leaders

ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting, inventory management, point of sale (POS), and more. The software is designed to end-to-end business management for service, and delivery companies.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

828

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

134

5

4

3

2

1

69

37

11

7

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

3.7

99

5

4

3

2

1

34

25

23

7

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

Pros

The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.
The software has been great and had performed as described. The integration team has been awesome as well.
Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily. The integration into Quickbooks is flawless and is a great boon.

Pros

Sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
Nice and supportive people on the tech support. I do recommend getting Service Works for your work.

Cons

Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro.
Poor software, Poor management, poor implementation, Avoid at all costs.
On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars.

Cons

The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY.
Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features243
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Bills of Material
  • Booking Management
  • Budget Management
  • Budget Tracking
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Catalog Management
  • Change Order Management
  • Check-in/Check-out
  • Checklists
  • Chemical Usage Tracking
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • Expense Tracking
  • Facility Asset Management
  • Facility Scheduling
  • File Sharing
  • File Storage
  • Financial Management
  • Fitting Management
  • Fixed Asset Management
  • Fleet Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • For Schools
  • Forecasting
  • Forms Automation
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Inspection Checklists
  • Inspection Management
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Labor Cost Reporting
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Lot Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Percent-Complete Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Portfolio Management
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Process Modeling & Designing
  • Product Identification
  • Production Cost Tracking
  • Progress Reports
  • Progress Tracking
  • Project Billing
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Property Layouts
  • Proposal Generation
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Qualification Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reorder Management
  • Repair Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Returns Management
  • Risk Management
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Safety Management
  • Sales Order Management
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Service Management
  • Service Request Management
  • Single Sign On
  • Spatial Analysis
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Template Management
  • Testing/QA Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • User Management
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Warranty Claims Management
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features182
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Billing Portal
  • Bills of Material
  • Booking Management
  • Budget Management
  • Budget Tracking
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Catalog Management
  • Change Order Management
  • Check-in/Check-out
  • Checklists
  • Chemical Usage Tracking
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • Expense Tracking
  • Facility Asset Management
  • Facility Scheduling
  • File Sharing
  • File Storage
  • Financial Management
  • Fitting Management
  • Fixed Asset Management
  • Fleet Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Plumbing Industry
  • For Residential
  • For Schools
  • Forecasting
  • Forms Automation
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Inspection Checklists
  • Inspection Management
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Labor Cost Reporting
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Lot Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Percent-Complete Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Portfolio Management
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Price/Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Process Modeling & Designing
  • Product Identification
  • Production Cost Tracking
  • Progress Reports
  • Progress Tracking
  • Project Billing
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Property Layouts
  • Proposal Generation
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Qualification Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reorder Management
  • Repair Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Returns Management
  • Risk Management
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Safety Management
  • Sales Order Management
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Service Management
  • Service Request Management
  • Single Sign On
  • Spatial Analysis
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Template Management
  • Testing/QA Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • User Management
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Warranty Claims Management
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations26
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations10
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier