simPRO Features

simPRO

Streamline operations. Increase profits. Grow your business.

4.23/5 (84 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Asset Management
Asset Tracking
Attendance Tracking
Audit Management
Auto-Responders
Automated Quoting
Automated Scheduling
Automatic Backup
Barcode / Ticket Scanning
Barcoding/RFID
Batch Processing
Bid Management
Billing & Invoicing
Bills of Material
Booking Management
Budgeting/Forecasting
CRM
Calendar Management
Calendar Sync
Calibration Management
Cash Flow Management
Cataloging/Categorization
Change Order Management
Check-in/Check-out
Chemical Management
Class Scheduling
Client Management
Client Portal
Collaboration Tools
Commercial Properties
Commercial/Industrial
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Contractor Database
Contractor Management
Cost Database
Cost Estimating
Cost Tracking
Cost-to-Completion Tracking
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Digital Signature
Discount Management
Dispatch Management
Document Imaging
Document Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Email Templates
Email Tracking
Employee Database
Employee Management
Employee Portal
Employee Scheduling
Employee Time Tracking
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Event Logs
Expense Tracking
Facility Scheduling
Feedback Management
File Storage
Financial Analysis
Financing Management
Fitting Management
Fixed Asset Management
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For General Contractors
For HVAC Companies
For Pest Control Companies
For Schools
Forecasting
Forms Management
GPS
Geographic Maps
Geolocation
Groundskeeping Management
Group Scheduling
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Invoice Processing
Item Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Kitting
Knowledge Base Management
Labor Cost Reporting
Labor Management
Labor Rates
Lead Management
Location Tracking
Maintenance Management
Maintenance Scheduling
Microsoft Outlook Integration
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Channel Management
Multi-Company
Multi-Location
Multiple Projects
Multiple User Accounts
Offline Access
Online Booking
Online Time Clock
Order Management
Overhead Costs Estimating
Overrun Reporting
Partial Payments
Payment Collection in the Field
Payment Processing
Payroll Management
Percent-Complete Tracking
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Portfolio Management
Prebuilt Assembly
Predictive Maintenance
Preventive Maintenance
Pricing Management
Prioritization
Product Identification
Production Cost Tracking
Productivity Analysis
Project Estimating
Project Management
Project Time Tracking
Projections
Purchase Order Management
QM/ABPro Interface
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Recurring/Subscription Billing
Reminders
Reorder Management
Reporting & Statistics
Reporting/Analytics
Residential Properties
Resource Management
Resource Scheduling
Role-Based Permissions
Room Scheduling
Route Optimization
Routing
SMS Messaging
SSL Security
Scheduled / Automated Reports
Scheduling
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Serial Number Tracking
Service History
Status Tracking
Subcontractor Management
Summary Reports
Supplier Management
Takeoff
Task Management
Task Scheduling
Team Calendars
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
URL Customization
User Management
Vacation/Leave Tracking
Vendor Management
Video Support
Warehouse Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Asset Management
Asset Tracking
Attendance Tracking
Audit Management
Auto-Responders
Automated Quoting
Automated Scheduling
Automatic Backup
Barcode / Ticket Scanning
Barcoding/RFID
Batch Processing
Bid Management
Billing & Invoicing
Bills of Material
Booking Management
Budgeting/Forecasting
CRM
Calendar Management
Calendar Sync
Calibration Management
Cash Flow Management
Cataloging/Categorization
Change Order Management
Check-in/Check-out
Chemical Management
Class Scheduling
Client Management
Client Portal
Collaboration Tools
Commercial Properties
Commercial/Industrial
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Contractor Database
Contractor Management
Cost Database
Cost Estimating
Cost Tracking
Cost-to-Completion Tracking
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Digital Signature
Discount Management
Dispatch Management
Document Imaging
Document Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Email Templates
Email Tracking
Employee Database
Employee Management
Employee Portal
Employee Scheduling
Employee Time Tracking
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Event Logs
Expense Tracking
Facility Scheduling
Feedback Management
File Storage
Financial Analysis
Financing Management
Fitting Management
Fixed Asset Management
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For General Contractors
For HVAC Companies
For Pest Control Companies
For Schools
Forecasting
Forms Management
GPS
Geographic Maps
Geolocation
Groundskeeping Management
Group Scheduling
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Invoice Processing
Item Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Kitting
Knowledge Base Management
Labor Cost Reporting
Labor Management
Labor Rates
Lead Management
Location Tracking
Maintenance Management
Maintenance Scheduling
Microsoft Outlook Integration
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Channel Management
Multi-Company
Multi-Location
Multiple Projects
Multiple User Accounts
Offline Access
Online Booking
Online Time Clock
Order Management
Overhead Costs Estimating
Overrun Reporting
Partial Payments
Payment Collection in the Field
Payment Processing
Payroll Management
Percent-Complete Tracking
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Portfolio Management
Prebuilt Assembly
Predictive Maintenance
Preventive Maintenance
Pricing Management
Prioritization
Product Identification
Production Cost Tracking
Productivity Analysis
Project Estimating
Project Management
Project Time Tracking
Projections
Purchase Order Management
QM/ABPro Interface
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Recurring/Subscription Billing
Reminders
Reorder Management
Reporting & Statistics
Reporting/Analytics
Residential Properties
Resource Management
Resource Scheduling
Role-Based Permissions
Room Scheduling
Route Optimization
Routing
SMS Messaging
SSL Security
Scheduled / Automated Reports
Scheduling
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Serial Number Tracking
Service History
Status Tracking
Subcontractor Management
Summary Reports
Supplier Management
Takeoff
Task Management
Task Scheduling
Team Calendars
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
URL Customization
User Management
Vacation/Leave Tracking
Vendor Management
Video Support
Warehouse Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Asset Management
Asset Tracking
Attendance Tracking
Audit Management
Auto-Responders
Automated Quoting
Automated Scheduling
Automatic Backup
Barcode / Ticket Scanning
Barcoding/RFID
Batch Processing
Bid Management
Billing & Invoicing
Bills of Material
Booking Management
Budgeting/Forecasting
CRM
Calendar Management
Calendar Sync
Calibration Management
Cash Flow Management
Cataloging/Categorization
Change Order Management
Check-in/Check-out
Chemical Management
Class Scheduling
Client Management
Client Portal
Collaboration Tools
Commercial Properties
Commercial/Industrial
Communication Management
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Contractor Database
Contractor Management
Cost Database
Cost Estimating
Cost Tracking
Cost-to-Completion Tracking
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Digital Signature
Discount Management
Dispatch Management
Document Imaging
Document Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Email Templates
Email Tracking
Employee Database
Employee Management
Employee Portal
Employee Scheduling
Employee Time Tracking
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Event Logs
Expense Tracking
Facility Scheduling
Feedback Management
File Storage
Financial Analysis
Financing Management
Fitting Management
Fixed Asset Management
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For General Contractors
For HVAC Companies
For Pest Control Companies
For Schools
Forecasting
Forms Management
GPS
Geographic Maps
Geolocation
Groundskeeping Management
Group Scheduling
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Invoice Processing
Item Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Kitting
Knowledge Base Management
Labor Cost Reporting
Labor Management
Labor Rates
Lead Management
Location Tracking
Maintenance Management
Maintenance Scheduling
Microsoft Outlook Integration
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Workforce Control
Monitoring
Multi-Channel Management
Multi-Company
Multi-Location
Multiple Projects
Multiple User Accounts
Offline Access
Online Booking
Online Time Clock
Order Management
Overhead Costs Estimating
Overrun Reporting
Partial Payments
Payment Collection in the Field
Payment Processing
Payroll Management
Percent-Complete Tracking
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Portfolio Management
Prebuilt Assembly
Predictive Maintenance
Preventive Maintenance
Pricing Management
Prioritization
Product Identification
Production Cost Tracking
Productivity Analysis
Project Estimating
Project Management
Project Time Tracking
Projections
Purchase Order Management
QM/ABPro Interface
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Recurring/Subscription Billing
Reminders
Reorder Management
Reporting & Statistics
Reporting/Analytics
Residential Properties
Resource Management
Resource Scheduling
Role-Based Permissions
Room Scheduling
Route Optimization
Routing
SMS Messaging
SSL Security
Scheduled / Automated Reports
Scheduling
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Serial Number Tracking
Service History
Status Tracking
Subcontractor Management
Summary Reports
Supplier Management
Takeoff
Task Management
Task Scheduling
Team Calendars
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
URL Customization
User Management
Vacation/Leave Tracking
Vendor Management
Video Support
Warehouse Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
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Mobile apps

iOS App


6 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


387 reviews

simPRO Feature Reviews

25 reviewers had the following to say about simPRO's features:

Brad E.

You will be sold a dream

2021-07-28

If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers. If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost.

Pros

A few stand out features for me are: - Inventory management - Asset Management - Would be great for large scale project management - Integration

Cons

The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app - Expense, be prepared for implementation to cost thousands of dollars. - Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff - Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Megan B.

Good support. Good functionality. Easy integration with Qbo

2017-06-16

Pros

Invoicing takes no time at all.

Cons

Inventory management is difficult in my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from simPRO Group


Thanks for the feedback Megan! Please let us know if you'd like our Customer Success team to work with you to see if we can make inventory management smoother for your business.

Read more
John H.

Think Twice

2019-11-16

Support is lacking made several attempts while in Denver to meet with our customer support member and on three separate occasions they failed to meet with me that was all I need to realize simPRO does not care about longevity of their clients. They don't listen to our needs or concerns but inform us we need more training

Pros

Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome

Cons

Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No

Response from simPRO Software


Hi John,

Thank you for your feedback. We're happy to hear that simPRO has helped you with dispatching, estimating, and billing. Our dedicated Customer Success & Support team at simPRO is available 24/6 via online chats and phone. We value our customers and are here to solve any issues you have within simPRO. Additionally, our Customer Success team was specifically developed to help our customers over the long run with consultation beyond the standard technical support. We also welcome customers to visit our Denver office. However, we are under no obligation to meet with customers outside of a work setting. Please reach out to Customer Success at customersuccess@simpro.us if you would like to discuss this further.

Read more
Robert S.

SimPRO and ProSec Integration

2019-10-10

Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.

Pros

We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.

Cons

Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile.

We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible.
Best, Team simPRO

Read more
Joel A.

simPRO works well for our us

2019-10-10

We tried many other software packages... and none of them had as many features and worked as well with our workflow.

Pros

Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well.

Cons

We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

Read more
Nicole P.

So many uses

2019-09-13

Pros

I love being able to integrate all the processes, from my technicians time, to purchase orders, to inventory tracking, and customer asset management.

Cons

As our company has grown, we have had to add several users, causing what was a reasonable price to be quite expensive now. Technicians and sales app doesn't always cooperate especially in areas of poor cell service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Nicole! Thank you for your review! We're glad to hear that you have been able to integrate your processes with simPRO. In regards to issues with cell service, our updates to simPRO Mobile allow you to work offline and then sync your information once your connection is re-established. If you continue to have issues or if there is anything else we can assist with, please reach out to simPRO Customer Support via online chats or phone.
Best, Team simPRO

Read more
Timothy O.

Comprehensive Solution

2019-10-09

The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall.

Pros

All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible. The inventory management capabilities are a significant improvement over our previous methods.

Cons

The user interface can be improved a little to make accessing information a bit more intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO

Read more
Jessica M.

Home Automation Use

2020-07-20

Setup and onsite training was a HUGE help.

Pros

With all our leads, projects and service needs we were able to tie every type of job into one system for accurate billing.

Cons

Reporting seems to be lacking in areas where we'd like to see the data gathered from field technicians into material report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Jessica, thank you for your positive feedback! If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources.
Best,
Team simPRO

Read more
Lori M.

Best overall Service/Project Software on the Market

2019-01-04

It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc.

Pros

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments.

Cons

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

Read more
Carl U.

Growth, Development &

2019-09-12

Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be overstated!

Pros

SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!

Cons

Items like customer contacts & customer setup require multiple data entries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Carl, thanks for taking the time to review simPRO! We appreciate your feedback. Feel free to submit your ideas in regards to custom Quotes to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features.
Best, Team simPRO

Read more
Guy E.

A perfect job costing and project management system for trades and the construction industry

2018-01-11

SimPro is a large feature-packed system, so the learning curve is quite steep - to SimPro's credit they have a very well designed extensive training process, which covered everything.

Pros

The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hello Guy, thanks for your kind words, we¿re glad to hear that our features make us a useful and powerful tool for service businesses. As always, our support are there to help you with any issues in learning and training, and are happy to lead you in the right direction to ensure you are getting the most out of our service. From, Team simPRO

Read more
Paul H.

Great for tracking jobs

2017-11-08

Pros

Great for sending customers reports / photos

Cons

Some days it runs a bit slow have to wait for jobs to update ,need to have a good internet connection

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Construction company, 11-50 employees)

Simpro

2020-05-21

Overall we love it. it's made our processes tighter and financials much clearer

Pros

I like the fact that it is specifically made for the Australian and New Zealand construction industry. It uses our language and follows our legislation. It's very rigid and processed in the way it does things which ensures things are done properly.

Cons

Overall it's very good, but you have to do it their way which involves a bit of change management for the team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Thanks for your review! We're happy to hear that simPRO has been able to improve your business processes.
Best, Team simPRO

Read more
Margo H.

SimPro

2020-07-22

It is much better Job cost then we have used before

Pros

It is easy and the reporting is pretty good

Cons

There are a few quirks we are still working out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Margo, thank you for your review! If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources.
Best,
Team simPRO

Read more
Justin S.

Great experience overall! Amazing staff, especially training and support team!

2018-03-15

Pros

Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support.

Cons

SimPRO runs our whole painting business operations and workflows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Justin, thank you for your review. We¿re always happy to see businesses take advantage of our training and support, and even happier when it leaves them feeling confident and satisfied. If you¿ve got any suggestions for further development and improvement of our product, please don¿t hesitate to head over to our Ideas Portal (which can be found at: http://helpguide.simprogroup.com/Content/Welcome.htm). As always, we appreciate the feedback!

From,
Team simPRO

Read more
Cheryl B.

We even help sell simPro

2020-07-21

Excellent

Pros

simPro is start to finish. Sales/project jobs and service jobs/technician types in notes remotely, clocks and and out, straight to billing and managing an A/R.

Cons

Some of the reports are not well explained or thought out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Cheryl, thanks for your review!

We're glad to hear that simPRO is helping you in so many areas of your operations. If you have any questions about the reporting features, please visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources.
Best,
Team simPRO

Read more
Kristin D.

Robust Software with Outstanding Customer Support!

2018-05-07

Pros

Great equipment tracking, inventory tracking, allows custom fields, setup has a lot of choices to fit your needs, Great on-boarding and training team, Very user friendly, easy to navigate.

Cons

I think with any software change, there is a lot of time spent up front in setting up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hello Kristin!
Thanks for your review, we¿re really glad to hear you¿re liking our solutions. If you do have any questions or concerns at any point, please do not hesitate to contact your national simPRO Customer Success team, or head to our helpguide which is designed to answer any and all simPRO questions. It can be found at: http://helpdesk.simprogroup.com/.

From,
Team simPRO

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Andrew E.

Great Potentiel

2019-09-26

Pros

The ability to track service work as well as quote and track costs on construction projects.

Cons

The Connect app on the phones is difficult to use and the Mobile App does not have enough functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Andrew, thanks for your feedback. It's great to hear that simPRO has helped you with tracking service work, tracking costs, and quoting. Feel free to submit your ideas in regards to our mobile app functionality to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features.
Best, Team simPRO

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Andrew K.

clunky, unreliable, very poor accounting, very poor reporting, anything reoccurring is a joke

2018-10-05

Pros

good idea poorly executed, there is not much to like about Simpro, everything is meant to be in one place but there is no management for inductions or on site requirements

Cons

Everything works 60% of what you need, Eforms is constantly broken, Simpro connect crashes and looses jobs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No

Response from Madeline Reynolds


Hello Andrew, we’re sorry that you feel our product has not offered you the right functionality for your business. We truly value our customers and always endeavour to offer them a comprehensive and positive experience. We’d like to ask you to please contact your closest simPRO Customer Success team to discuss your feedback further, their details can be found here: http://helpdesk.simprogroup.com/ We look forward to hearing from you. From, Team simPRO.

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Helen P.

simPRO Enterprise Review

2019-09-12

Pros

The ability to access it from anywhere with an internet/data connection.

Cons

I use the desktop version so nothing so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hi Helen, thanks for your feedback! If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO

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Shane B.

Good Job management software - poor mobile software

2020-10-27

Pros

The original setup is quite a task but once you have the system running it works well.

Cons

From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
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Xanthe J.

Good Software, needs some tweaks

2021-06-06

Pros

It is good for service businesses to keep track of quotes through to the project phase and invoicing.

Cons

No minute-to-minute time tracking.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Lesley D.

simPRO review

2019-09-12

Pros

Able to customize invoices, etc. Tracks inventory.

Cons

Purchased the software and then almost immediately needed to upgrade to get the features we'd like.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from simPRO Software


Hello Lesley, thank you for your feedback! If you ever need additional assistance, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO

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DeDe S.

SimPRO the week after launch

2018-08-07

A major benefit is not having to search through 5 different computer programs and a paper file to get information for one customer.

Pros

We like the most: the efficiencies available, log history & time stamping, and that we have combined all departments-computer programs-filing-work flow into one software.

Cons

We like the least: the time it takes to transfer data from SimPRO to Quickbooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Pauline M.

This product is transparent and very easy to use, so much support is available.

2017-07-24

Being able to record, trace and update all invoices, stock movements and payments etc

Pros

Every thing is traceable, if you make a mistake you can easily fix it, being able to import and export information via csv files is time saving, it is a great compliment to Xero software

Cons

I would like to be able to go back a screen by pressing the back arrow. It would be good to be able to copy & paste jobs and cost centres when scheduling staff timesheets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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