simPRO Pricing Plan & Cost Guide

simPRO

Streamline operations. Increase profits. Grow your business.

4.23/5 (84 reviews)

simPRO Pricing

NZ pricing, exc GST. Does not include implementation & training.

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simPRO Pricing Reviews

Pros

  • The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.Rob H.Read the full review
  • The software has been great and had performed as described. The integration team has been awesome as well.Joseph P.Read the full review
  • Ease of use, overall a great product. Good support, smooth implementation.Shawn C.Read the full review

Cons

  • Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro.Jennifer A.Read the full review
  • On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars.Gerald S.Read the full review
  • Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly.Robert S.Read the full review
84%
recommended this to a friend or a colleague

18 reviewers had the following to say about simPRO's pricing:

Nicole P.

So many uses

Used daily for 1-2 years
Reviewed 2019-09-13
Review Source: Capterra

Pros
I love being able to integrate all the processes, from my technicians time, to purchase orders, to inventory tracking, and customer asset management. Simpro offers a robust system, with more features than we will probably ever be able to use.

Cons
As our company has grown, we have had to add several users, causing what was a reasonable price to be quite expensive now. Technicians and sales app doesn't always cooperate especially in areas of poor cell service.

Response from simPRO Software


Hi Nicole! Thank you for your review! We're glad to hear that you have been able to integrate your processes with simPRO. In regards to issues with cell service, our updates to simPRO Mobile allow you to work offline and then sync your information once your connection is re-established. If you continue to have issues or if there is anything else we can assist with, please reach out to simPRO Customer Support via online chats or phone.
Best, Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mike H.

Excellent choice

Used daily for 2+ years
Reviewed 2020-07-21
Review Source: Capterra

Pros
simple to use. Loaded with features and makes work easy to do again

Cons
Only main issues is the price compared to others. But you get what you pay for!

Response from simPRO Software


Hi Mike, we appreciate your positive feedback!
Best,
Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Justin S.

Great experience overall! Amazing staff, especially training and support team!

Used daily for 6-12 months
Reviewed 2018-03-15
Review Source: Capterra

Pros
Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support. The software itself is robust and offers plenty of functionality for our painting business, but it really comes down to the training and continued support. We looked at some cheaper options, and although training was an additional expense, it was worth every penny. Without the training, we would have been lost and unable to use the software. The trainers are great and keep training light and are knowledgeable business consultants. Highly recommend!!!

Cons
The user interface and dashboard are a bit dated, but I know the development team is working on updating in the future. Other than that, no complaints! SimPRO runs our whole painting business operations and workflows.

Response from simPRO Software


Hi Justin, thank you for your review. We¿re always happy to see businesses take advantage of our training and support, and even happier when it leaves them feeling confident and satisfied. If you¿ve got any suggestions for further development and improvement of our product, please don¿t hesitate to head over to our Ideas Portal (which can be found at: http://helpguide.simprogroup.com/Content/Welcome.htm). As always, we appreciate the feedback!

From,
Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

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richard c.

Transformational. Easily the most impressive application I've come across in recent years.

Used occasionally for 1-2 years
Reviewed 2018-01-11
Review Source: Capterra

I am actively recommending simPro across my newtork of trusted partners.

Pros
The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero. Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians). Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'. Powerful MI to model, refine ' improve profitability job by job; by line of business.

Response from simPRO Software


Hi there Richard, thank you so much for the kind feedback. It is great to hear that we are providing you with a service that is beneficial to your business and your staff! It¿s also great to hear that you are referring our service to your network. From, Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Peter T.

Very Poor

Used daily for 6-12 months
Reviewed 2018-08-31
Review Source: Software Advice

Do not use it

Pros
The promise of what it could of been. It has potential and we trialed it for a while. We like the fact that everything is on one place, ie customers staff and costs.

Cons
Expensive as you have to sign up with full training and access to trial it. Very expensive mistake as we could not get it to work reliably

Response from Madeline Reynolds


Hi Peter, it’s very disappointing to hear that you feel our solutions did not match your business needs. We pride ourselves on working with our customers to ensure that our solutions work optimally for them, their team and their business. We’d like to direct you to please contact your closest simPRO Customer Success team (their details can be found here: http://helpdesk.simprogroup.com/) so that we can discuss your feedback and how to better improve your satisfaction with simPRO’s solutions. Looking forward to speaking with you soon! From, Team simPRO.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Margo H.

SimPro

Used daily for less than 6 months
Reviewed 2020-07-22
Review Source: Capterra

It is much better Job cost then we have used before

Pros
It is easy and the reporting is pretty good

Cons
There are a few quirks we are still working out

Response from simPRO Software


Hi Margo, thank you for your review! If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources.
Best,
Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Guy E.

A perfect job costing and project management system for trades and the construction industry

Used daily for 1-2 years
Reviewed 2018-01-11
Review Source: Capterra

SimPro is a large feature-packed system, so the learning curve is quite steep - to SimPro's credit they have a very well designed extensive training process, which covered everything.

Pros
The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space. It's also the most comprehensive job costings app for Xero and QBO.

Response from simPRO Software


Hello Guy, thanks for your kind words, we¿re glad to hear that our features make us a useful and powerful tool for service businesses. As always, our support are there to help you with any issues in learning and training, and are happy to lead you in the right direction to ensure you are getting the most out of our service. From, Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Pascale O.

Simplified work flow.

Used daily for 6-12 months
Reviewed 2018-04-09
Review Source: Capterra

Pros
I like the functionality of the quotes and cost centers. It make the estimate easier to understand.

Cons
I would like to have more flexibility in the design of the page layouts. Currently the software is very limited.

Response from simPRO Software


Hello Pascale,

It¿s great to hear that we have made your estimating systems easier. With regards to your suggestions for the page layouts, please don't hesitate to head over to our Ideas Portal (http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) where you can send your advice to our team directly. As always, we appreciate the feedback!

From, Team simPRO.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Robert S.

SimPRO and ProSec Integration

Used daily for 1-2 years
Reviewed 2019-10-10
Review Source: Capterra

SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.

Pros
Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.

Cons
Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.

Response from simPRO Software


Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile.

We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible.
Best, Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Andrea L.

We have been able to increase staffing numbers and turn over without increase admin

Used daily for 2+ years
Reviewed 2017-11-07
Review Source: Capterra

Pros
Its easy to use, our staff can use it on the road. we can invoice same day. We can import supplier invoices directly into our cost centre

Rating breakdown

Value for money
Ease of use
Features
Customer support

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matthew C.

Convoluted management system - what a dogs breakfast

Used daily for less than 6 months
Reviewed 2020-02-26
Review Source: Capterra

Have to double check everything - over complicated

Pros
the sales pitch !

Cons
cost thousands to set up and didn't do a thing as easy as promised allot of time money wasted here - look elsewhere

Response from simPRO Software


Hi Matthew,
Thanks for your feedback. Our Account Management team would like to work with you to help you get the most out of simPRO. Please reach out to us at support@simpro.com.au.
Best,
Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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John H.

Think Twice

Used daily for 2+ years
Reviewed 2019-11-16
Review Source: Software Advice

Support is lacking made several attempts while in Denver to meet with our customer support member and on three separate occasions they failed to meet with me that was all I need to realize simPRO does not care about longevity of their clients. They don't listen to our needs or concerns but inform us we need more training

Pros
Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome

Cons
Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work

Response from simPRO Software


Hi John,

Thank you for your feedback. We're happy to hear that simPRO has helped you with dispatching, estimating, and billing. Our dedicated Customer Success & Support team at simPRO is available 24/6 via online chats and phone. We value our customers and are here to solve any issues you have within simPRO. Additionally, our Customer Success team was specifically developed to help our customers over the long run with consultation beyond the standard technical support. We also welcome customers to visit our Denver office. However, we are under no obligation to meet with customers outside of a work setting. Please reach out to Customer Success at customersuccess@simpro.us if you would like to discuss this further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Carl V.

The best software I ever got, been using a year and has transformed my business.

Used daily for 1-2 years
Reviewed 2018-01-11
Review Source: Capterra

Pros
I have tried all of them and this is truly cloud based, it keep all my suppliers, customers, employees and subcontractors details in one place and tracks all reminders like contracts and certificates and suppliers insurances and training need. The quoting system is the best we have used and it produces great looking quotes very easily. Once you have secured a project costing a job from labour to materials and subcontractors is effortless. We use it for jobs from £75 to £5m and everyone in our business loves it. It give you complete visibility on profit and costs. We also use it to create all purchase orders, subcontract orders and everyone in the business does there time sheet on it, my payroll now takes 60 minutes as opposed most of the day. We have saved more than the cost of this software in admin costs alone, the pricing model is great as you can kick off for just £70 per month. We all invoice and raise progress applications on it and do all our debt collection. We also manage our vehicle fleet, plant and have clients who log in to give us work and also monitor their assets we maintain. It has a task feature which is average and we don't use it for project management as there are much better free online soltuions for Gantt charts etc. It is very powerful and so will seem daunting for smaller companies And technophobes, but in reality I taught my 10 year old to use it in 5 mins. I used Trimble before this.

Cons
Word processing could be slicker but there is an easy Work around. Rest of bugs they have resolved, it gets constant updates and upgrades.

Response from simPRO Software


Hi Carl, wow! Thank you so much for your detailed feedback. We¿re so happy to see just how much our business has helped you, and how satisfied you are with our service. With regards to your comments on Word processing, feel free to contact our support team on 0800 622 6376 if you require assistance, otherwise, please don¿t hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to put your suggestions in about how we could improve! From, Team simPRO.

Rating breakdown

Ease of use
Features
Customer support

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Pauline M.

This product is transparent and very easy to use, so much support is available.

Used daily for 1-2 years
Reviewed 2017-07-24
Review Source: Capterra

Being able to record, trace and update all invoices, stock movements and payments etc

Pros
Every thing is traceable, if you make a mistake you can easily fix it, being able to import and export information via csv files is time saving, it is a great compliment to Xero software

Cons
I would like to be able to go back a screen by pressing the back arrow. It would be good to be able to copy & paste jobs and cost centres when scheduling staff timesheets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian L.

Very Happy with the product, made my life a lot easier!

Used daily for less than 6 months
Reviewed 2018-04-17
Review Source: Capterra

Pros
Easy to use, office to field connectivity is great, absolutely love the product. Unbelievable what you can see in real time, job costing is top notch- very easy to see your profit and loss on every job. Even our customers are giving us great feedback on it!

Cons
In all honesty, I haven't really found one yet, but I've only been using the software a few months and I'm still I'm learning the product.

Response from simPRO Software


Thank you so much for your review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Timothy O.

Comprehensive Solution

Used daily for 2+ years
Reviewed 2019-10-09
Review Source: Capterra

Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall.

Pros
I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible. The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs.

Cons
The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion.

Response from simPRO Software


Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brad E.

You will be sold a dream

Used daily for less than 6 months
Reviewed 2021-07-28
Review Source: Software Advice

If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers. If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost.

Pros
There are some good features to this software, and on paper it works amazingly. A few stand out features for me are: - Inventory management - Asset Management - Would be great for large scale project management - Integration

Cons
- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app - Expense, be prepared for implementation to cost thousands of dollars. - Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff - Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on. - Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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John S.

SimPro Suite is a CRM that Provides a Great Software and Excellent Supprt

Used daily for 2+ years
Reviewed 2019-09-30
Review Source: Capterra

All clients and leads are easily entered. The site locations are very important since we may deal with a Property Management firm, that has several sites. Each site a specific entity, ie., LLC or related corporate entity. Sites have different Property Managers, Building Supers and in many cases different Purchasing Managers and Account managers.

Pros
Our company, Tesco Fire Services, Inc., has been using SimPro for several years. As a sales and marketing manager, I used SimPro as a tool for leads, prospects and eventually clients. It worked fine for me. Implementation Consultant with SimPro visited our office a few weeks ago and introduced me to so much more SimPro has to offer. She showed me all I was missing and how to make SimPro more effective from a sales standpoint. Also, how SimPro enhances our quoting, service calls, billing, invoicing and most of all customer service. She is a first class professional. Her knowledge of SimPro is solid and her enthusiasm is infectious. She combines knowledge with humor. Especially for someone like me that is not a technological person to begin with. Thanks to her and team SimPro is making our lives easier, cost efficient and dependable.

Cons
I could lie and make something up, but that would be counterproductive. I like SimPro the way it is.

Response from simPRO Software


Hi John, thank you for your glowing review of simPRO! We are thrilled to hear that simPRO has been helpful for you over the years. We are also happy to hear your praise for our Implementation Consultant. If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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