Sirius-e Reviews

It is easy to use . Everything is clear visualisations and design of the program make you comfortable to use it , Searching for other CMS development resources easy .They are everywhere.

Security : when powering 20 percent of you web you can be hacked.It difficult to reach customer service :(

Specifically suits rental industry Many fonctions (complete ERP) Constant evolution, adds-on and updates. We have a lot of listening from the developper It help us to be more efficient in our operations

May take a litlle long to get use to all the features

Its visually appealing. If they spent as much time actually fixing the program as they do making it look nice, it might be a usable program.

This software severely under performs from what they promise. I went with the cloud system which is very slow and continually has glitches. We moved from Sirius Pro to Sirius e thinking it was an improvement. Don't waste your time, at least Sirius Pro calculated depreciation correctly, it tracked inventory correctly, produced usable reports, printed IWO more than 50% of the time when items are returns,...

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Hello Michael, We are sorry to read that. We have one of the highest success percentage of implementation with Sirius Enterprise. The feedback that we get from customers is that Sirius e is very user friendly that customers are getting a lot of value for the price. We proud ourselves with an application that has no known bugs. Again, we are sorry. As you experienced over the years, we are always there to help and satisfy our customers.

Customization Inventory Tracking Options Sub-Rental & Repair Management

Ease of Use Inconsistent Functionality Between Windows/Modules

Hello Mike, We thank you so much for taking the time out of your busy schedule to give us your feedback! It is such a pleasure to hear first-hand, what a positive impact our software has had on your business and its daily operations, processes and profits. We do have a FULL ERP accounting solution available should you decide to make the leap from Quickbooks one day! Your constructive comments are a great asset as they assist us enormously in making future changes and/or improvements within the software! As well, we are always willing to lend a extra hand when you need it! Please reach out to us if you require a little extra training on a particular feature or topic; our dedicated specialists will more than happy to assist.

easy to use and allows for great integrations with other apps and customization if you have some technical background.

its still on its early stages and some features are not fully developed. however, noting their interest to learn from their customer's feedback i see great potential in the years to come

Thank you for the kind and honest feedback. We are so glad to hear that your experience with both the software and the Orion team, has been such a positive and rewarding one! We are happy to hear about the positive impact it has had on your business and we certainly appreciate your eagerness to learn and work with us. While Sirius e is not considered to be a veteran in the software industry, it has definitely earned its spot as being reliable, trusted and user friendly since its development years ago. Orion Software as a company has many more years rental industry experience. Sirius e is built on that experience! As new features are constantly evolving within the software as per our users' requests, we look forward to your insight and will certainly take it to heart!

Really visual and helpful, as well as fairly easy to use. Transactions and client accounts are easy to manage.

-Customer Support seems understaffed. Takes too long for them to get back to us even if it is urgent. When we send a notification for an issue, they take too long to get back to us. Sometimes they don't even acknowledge the receipt of the email. There is no followup on open tickets or updates from the support team, even when the ticket has been resolved. All of the agents are great and really helpful...

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Hello Chino, We thank you for taking the time to review our product and give us your insight on the experience! We are pleased to announce that in the very near future, we will have a new and improved support portal that will allow for smooth and efficient tracking and managing of any of your requests! As well, we will be offering a New Features section that will keep you in the loop on any new features or modifications made within the software! We knew that we did need to improve on the communication side and we feel that this process will have a tremendously positive impact on the Customer Experience!

Ease of use. Clear and visible format. The program is great overall. It took quite some time to work out all the issues in the beginning, but it's definitely come up from where we started.

Program is slow at times. Errors occurring randomly (but not as often now) Time it takes to get support back on issues. We pay for "Elite" Support and still have a 2 - 3 day wait time to get a response sometimes.

Hello BJ, Thank you for taking the time out of your busy schedule to give us your feedback which is so crucial to our business! We are glad that you have taken such a great command of the software as a SUPER user. Any obstacles of a technical can be promptly addressed by a support team member who will gladly assist! We have noticed through past experiences that any speed related obstacles are...

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Sirius E offers an abundance of valuable features to quickly identify costs, looks up transactions, and manage both rental and sales transactions. The program is easy to learn and easy to use. The best feature is their support and development team. They listen to their clients and continuously add new, valuable features to help us manage remain focused on our business. They offer excellent customer support, a key component to keep business moving.

More reports for management needed. Sirius pro offered reports that we used frequently to monitor business that are not available in Sirius, yet.

Hello Mark, Thank you for taking the time to provide us with this valuable feedback. We are glad to hear that you enjoy most of Sirius e's features. We are happy to inform you that our application offers over 70 standard reports and graphs, combined with a powerful report designer tool. We would be glad to provide further support should you ever want to learn more about this feature. We're just a quick phone call away.

Once you learn it's many features, it is very intuitive and fluid in execution. It communicates fairly well amongst its different transaction operations.

I am disappointed that I cannot attain a correct grand total, at times, with PO's, due to lacking 1 more decimal place in the list price on the PO itself, or on the purchase tab on items management, there needs 2 more decimal points in the listed and last listed cost fields, I have to round up to make the last cost be factual. And then I have to try to resolve the issue on the PO end ( see 1st listed con...)

Hello Terry, We are glad to see that you have excelled at using some of the key features of the software and can benefit from them in such a tremendous way! We thank you so much for taking the time to write this review and will are currently taking this into consideration as we are always in the process of reviewing and making positive modifications to our rental solution.

- A lot of options and functionalities - Possibility of integrated accounting

- It takes a lot of time to open

Thank you Jerome, we are happy to read that you like the functionalities. In particular the self service with RFID is a great evolution of our suite of products. Thank you for your contribution.

Flexible enough to query the data in many various applications. It provides critical info regarding status, location, utilization, maintenance, status in transit, rates, revenue and R.O.I. from individual branches and/or consolidated reports.

This program is way smarter than I am, and I'm still working on improving my skills.

Hello Warner, We are thrilled to hear that our software solution has been so helpful and that it has had such a tremendously positive impact on your business! We truly do value the partnership we have established with both yourself and Airtool over the course of the past few years and we look forward to working together as we evolve. We are always looking for new ideas and feedback from Sirius e users and we invite you to share yours with us! Lastly, our software is indeed quite "intelligent" as YOU are ! We can definitely assist you with any questions and/or advanced features you may want to get better familiarized with.

Easy to enter contracts and manage rentals and assets operationally. Easy to contact support. Also, Orion is willing to consider development changes suited to our business.

Software had difficulty starting up. Initial resource assigned led us down incorrect paths. Resources seemed stretched to support items other than simple support questions. Software seems it was developed for specific rental sector. We have a more general rental model. This caused development items.

Hello Fred, Thank you for taking the time to offer us your feedback! We are pleased to see that you are enjoying the features and benefits of the software and that they have added value to the overall efficiency of your business operations! We are always willing to take your development recommendations into consideration as the voice of the customer speaks volumes!

Does everything I need to work efficiently

Sometimes pretty slow and unstable

We thank you for taking the time to offer us your feedback! We take pride in our solid customer service and our implementation team is highly regarded by all! We are sorry to hear that you have experienced a slight obstacle with respect to speed; this is uncommon.Please feel free to reach out to us so that we may assist you. We do offer our CLOUD solution which may be a great alternative! Merci!

The versatile searching abilities of the program are great, finding and filtering via the dashboard are extremely helpful.

The inventory and accounting side of the program needs some attention. Also reporting, many of the reports that we would like to see are not readily available and would need to be created.

Hello Chris, We certainly appreciate your feedback! We are glad that your experience has proven to be generally a positive one and that our software has had a good impact on your daily operations and growth. We would be pleased to discuss any concerns that you may have with respect to reports, accounting or inventory control and we will address them with the attention they deserve! Many thanks!

A lot of features to help with daily operations of inventory control between branches.

Some restrictions on reporting and accounting - still learning.

Hello Gill We thank you for your comments and look forward to our continued partnership! We would be happy to offer you more insight with respect to more advanced features and functions within the software.

The lack of bugs. Rental inventory tracking.

Does not integrate with QuickBooks as much as I would like.

Hello Ross, Thank you for taking the time to give us your feedback. While we thrilled that you are greatly satisfied with the overall quality of the software, we would like to have the opportunity to work a little closer with your in order to uncover what your needs would be with respect to the setup and learning process. As well, we fully integrate with QuickBooks provided the module has been purchased. We would be happy to discuss this with you! We are in the process of updating our user manual which we feel will also bring value!

It is a complete software, both in terms of inventory management, maintenance management, transport, accounting, wireless application, .... Not to mention the quality / price ratio, much cheaper than the competition!

Nothing except that this software is available for all our competitors!

Thank you Marco for your review. It¿s a pleasure to continually enhance our solutions to improve the value for money.

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How proud we are to know that our software solution has had such a positive impact on your business! Thank you for taking the time to submit your feedback to us! We have worked hard at getting to where we are today and we could not do it without the support of our partners, customers such as yourself.

in the long run it will save us time and money knowing where our stock is at all times.

just a few extra steps than the current software we have but it provides a lot more.

Thank you, Maurice! We sincerely appreciate your taking the time to review Sirius e. It was our absolute pleasure meeting with both yourself and the Casa D'Eramo team and we are so glad that you saw the value in our additional assistance. We are glad that our software solution is helping to manage your rentals both quickly and efficiently!

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Hello Lucy, We thank you so much for taking the time to review our software solution! We are thrilled to see the many benefits that you have experienced because of our product and we are thrilled to have you as a valued customer!

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Hello Don, We thank you for your feedback! We are so happy to see and hear that the software has had such a positive impact on your business.

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Thank you, Martin for taking the time out of your busy schedule to write a review! We are so pleased to be able to work together with yourself and the ABP team! We greatly appreciate the great partnership that we have as our collaborative efforts have been such a success! Our new Helpdesk system which we are looking to implement in the very near future will certainly assist in improving our level of support and taking it to the next level.

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Hello Mr. Richards Thank you for your honest feedback. Quite some time has passed since this review was posted. We invite you to please express your most recent comments and how this software has helped you manage your business.

This software is made for rental equipments and allows to follow it on projets easily to bill correctly our clients

It is hard for an individual without the support of the company to customize reports and information

Thank Felix, we developed the rental project invoicing over many years and we are very proud to see that it¿s helpful to our customers. We are always open for suggestions.