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Smart Service vs Arlo Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Sell training? Arlo is software for training providers who want to save time and crush sales targets. It's a complete training...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

80

27

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

Super easy to use, great dashboard that gives you all the info you need, great customer service, it really helped us get out events organised with all the features that it offers.

SL

Sara L.

I like how easy it is to use and all the features are well suited for our needs. It really helps when you can set up a course in 5 minutes, especially if you have 250 a year.

EO

Eloise O.

Intuitive, responsive, great layout, easy to use. Planning events/classes is a breeze and built in auto emails to attendees with reminders is fantastic.

DM

Darren M.

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

When searching for a series of events, once you click on one and leave, you are taken back to the menu page and have to start the search again, which can be frustrating.

VL

Valerie L.

When searching courses by a key word, it doesn't give you the option to open it in a new tab. If I selected the wrong one, it doesn't open the same search term - instead, I have to search again.

MD

Monica D.

Thank you Arlo team for support and all your hard work. The negative experience (insignificant though).

AS

Anna S.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features69
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendee Management
  • Attendee Tracking
  • Badge Management
  • Billing & Invoicing
  • Blended Learning
  • Built-in LMS
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Chemical Management
  • Chemical Usage Tracking
  • Class Registration
  • Communication Management
  • Compliance Management
  • Conferences/Conventions
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Corporate/Business
  • Cost Tracking
  • Course Management
  • Course Publishing
  • Course Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Feedback Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Gamification
  • Gradebook
  • Group Registration
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Capture
  • Lead Management
  • Learner Portal
  • Learning Paths/Tracks
  • Maintenance Scheduling
  • Marketing Automation
  • Media Import
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Mobile Payments
  • Mobile Signature Capture
  • Online Payments
  • Online Registration
  • Online Time Clock
  • Onsite Registration
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Promotions Management
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Block Management
  • Routing
  • SCORM Compliance
  • Salt System Management
  • Scheduling
  • Self Service Portal
  • Self-Learning
  • Service History
  • Social Promotion
  • Storyboarding
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Training Administration
  • Training Companies
  • Training Management
  • User Management
  • Video Conferencing
  • Virtual Classroom
  • Wait List Management
  • Website Integration
  • Website Management
  • Work Order Creation
  • Work Order Management
  • eCommerce Management
  • eLearning Companies
  • Total features89
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Asynchronous Learning
  • Attendance Management
  • Attendee Management
  • Attendee Tracking
  • Badge Management
  • Billing & Invoicing
  • Blended Learning
  • Built-in LMS
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Chemical Management
  • Chemical Usage Tracking
  • Class Registration
  • Communication Management
  • Compliance Management
  • Conferences/Conventions
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Corporate/Business
  • Cost Tracking
  • Course Management
  • Course Publishing
  • Course Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Feedback Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Gamification
  • Gradebook
  • Group Registration
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Capture
  • Lead Management
  • Learner Portal
  • Learning Paths/Tracks
  • Maintenance Scheduling
  • Marketing Automation
  • Media Import
  • Mobile Access
  • Mobile App
  • Mobile Learning
  • Mobile Payments
  • Mobile Signature Capture
  • Online Payments
  • Online Registration
  • Online Time Clock
  • Onsite Registration
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Promotions Management
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Block Management
  • Routing
  • SCORM Compliance
  • Salt System Management
  • Scheduling
  • Self Service Portal
  • Self-Learning
  • Service History
  • Social Promotion
  • Storyboarding
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Training Administration
  • Training Companies
  • Training Management
  • User Management
  • Video Conferencing
  • Virtual Classroom
  • Wait List Management
  • Website Integration
  • Website Management
  • Work Order Creation
  • Work Order Management
  • eCommerce Management
  • eLearning Companies

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations41
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier