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Smart Service vs CAKE Guest Manager Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

CAKE Guest Manager is a cloud-based restaurant management system designed to help businesses of all sizes manage waitlists,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

69

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.8

5

4

3

2

1

17

1

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.

Sue Ann L.

Loved the features and easy to learn features. And we definitely love having one more avenue to connect with our guests and manage the experience before they ever sit down.

DC

Daniel C.

The reliablitiy of the service has been great. The support service has been quick and very helpful when we did have issues.

TB

Troy B.

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.

CB

Cody B.

No integration with our in house System to marry servers with tables and cheques with inventory and kvs.

RD

Rob D.

Plus the seating hours cut off before the closing times by 15 minutes and can't change the setting.

PL

Patrick L.

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features66
  • API
  • Accounting Integration
  • Alerts/Notifications
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Chemical Usage Tracking
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Restaurants
  • GPS
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Point of Sale (POS)
  • Preventive Maintenance
  • Prioritization
  • Property Layouts
  • Public Waitlist
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Routing
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Service History
  • Status Tracking
  • Summary Reports
  • Table Management
  • Task Scheduling
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Work Order Creation
  • Work Order Management
  • Total features25
  • API
  • Accounting Integration
  • Alerts/Notifications
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Chemical Usage Tracking
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Restaurants
  • GPS
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Point of Sale (POS)
  • Preventive Maintenance
  • Prioritization
  • Property Layouts
  • Public Waitlist
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Routing
  • Scheduling
  • Self Check-in/Check-out
  • Self Service Portal
  • Service History
  • Status Tracking
  • Summary Reports
  • Table Management
  • Task Scheduling
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier