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Smart Service vs Chaser Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Market-leading accounts receivable automation software and credit control services. Chaser users: - Get invoices paid 16+...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

40

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.9

5

4

3

2

1

41

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

Very happy from the start. Helpful onboarding team, easy to implement and very happy with the results, reducing our debtor days from 60 to approx 24 in a matter of months.

RK

Ravi K.

Fantastic programme with great customer support. The team at Chaser are always ready to listen to suggestions or improvements too.

KE

Kerri E.

Overall the system is super easy to use and allows me to save over 15 hours of manual chasing a week.

RV

Rossana V.

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Clients may email the 'chaser' email about non chase related queries, which can be frustrating at times.

SR

Simon R.

Many folks on my team are familiar with that process and it is a pain to re-train them, but that is not a huge problem.

AR

Anonymous Reviewer

The only downside is clients email me to respond and the email address is the chaser one which confuses them.

DW

Debbie W.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features69
  • ACH Payment Processing
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Cash Flow Management
  • Cash Management
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Collection Agencies
  • Collections Management
  • Commission Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Statements
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Storage
  • Financial Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Historical Reporting
  • In-House Collections
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Currency
  • Online Payments
  • Online Time Clock
  • Partial Payments
  • Payment Collection in the Field
  • Payment Plans
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real-time Updates
  • Receivables Ledger
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Routing
  • Salt System Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • User Management
  • Work Order Creation
  • Work Order Management
  • Total features37
  • ACH Payment Processing
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Cash Flow Management
  • Cash Management
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Collection Agencies
  • Collections Management
  • Commission Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Statements
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Storage
  • Financial Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Historical Reporting
  • In-House Collections
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Currency
  • Online Payments
  • Online Time Clock
  • Partial Payments
  • Payment Collection in the Field
  • Payment Plans
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real-time Updates
  • Receivables Ledger
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Routing
  • Salt System Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • User Management
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations12
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier