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Smart Service vs Coviu Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Coviu is Australia’s most trusted video telehealth solution, powering secure and feature-rich video consultations. A web-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.9

5

4

3

2

1

21

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Pros

Ease of use (email link) and great video quality. The tools are very useful for exercise prescription and allow me to provide clients with something tangible to take away from the appointment.

SM

Shelley M.

Very pleased with the product and have recommended to many of my colleagues. All of my team are now using COVIU and have positive experiences as well.

BP

Brett P.

The ease of use and the flexibility of what to use it on and how is just brilliant. No need to download anything for clients.

DK

Dianne K.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Some connection problems occasionally but more likely due to poor internet in remote regions than due to the application itself.

RS

Ralph S.

I sometimes have connection problems but I think that is my internet connection not the software.

JW

Julian W.

When used on a mobile other calls stall the session.

EN

Elizabeth N.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features69
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Chemical Management
  • Chemical Usage Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • E-Prescribing
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Sharing
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Medical Purposes
  • For Pest Control Companies
  • GPS
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Medical Billing
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Forms
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Remote Treatment Plans
  • Routing
  • Salt System Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Support
  • Virtual Waiting Room
  • Work Order Creation
  • Work Order Management
  • Total features26
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Chemical Management
  • Chemical Usage Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • E-Prescribing
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Sharing
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Medical Purposes
  • For Pest Control Companies
  • GPS
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Medical Billing
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Forms
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Remote Treatment Plans
  • Routing
  • Salt System Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Support
  • Virtual Waiting Room
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier