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Smart Service vs Datapel WMS Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Datapel WMS is a warehouse management system with tools including business intelligence, reporting, accounting, scanning,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

300

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.4

5

4

3

2

1

12

13

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

The ease of Order tracking from start to finish can help advise internal operations of the progress of each order as well as the ability to give customers updates on their order.

SH

Sarah H.

We appreciated the ability for the package to integrate seamlessly with our MYOB Accounting software.

DM

Daniel M.

The ability for us to plug in our web stores and mobile sales systems has been fantastic, now we can automate our entire process from order to printing of shipping labels.

ak

adam k.

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Sometimes the software needs to be customised to function/fit our business process. This can be timely and costly.

CM

Craig M.

General complaint from my team is the system can be slow.

TL

Troy L.

There is really nothing I can think of that is missing. Our experience so far has allowed us to add customised features as needed to suit our needs.

GH

Greg H.

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features66
  • 3PL Management
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Asset Tracking
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Check-in/Check-out
  • Chemical Usage Tracking
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customization
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expiration Date Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forecasting
  • GPS
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Kitting
  • Label Templates
  • Lead Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Product Identification
  • Production Management
  • Production Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QM/ABPro Interface
  • Quality Control
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Synchronization
  • Real-time Updates
  • Receiving Labels
  • Receiving/Putaway Management
  • Recurring Appointments
  • Recurring Tasks
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Routing
  • SKU/UPC Codes
  • Sales Orders
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Shipping Labels
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Usage Tracking/Analytics
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features60
  • 3PL Management
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Asset Tracking
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Check-in/Check-out
  • Chemical Usage Tracking
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customization
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expiration Date Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forecasting
  • GPS
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Kitting
  • Label Templates
  • Lead Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Product Identification
  • Production Management
  • Production Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QM/ABPro Interface
  • Quality Control
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Synchronization
  • Real-time Updates
  • Receiving Labels
  • Receiving/Putaway Management
  • Recurring Appointments
  • Recurring Tasks
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Routing
  • SKU/UPC Codes
  • Sales Orders
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Shipping Labels
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Usage Tracking/Analytics
  • Vendor Managed Inventory
  • Vendor Management
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier