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Smart Service vs DELMIAworks Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

DELMIAworks (previously IQMS) provides integrated manufacturing and supply chain software featuring project management, supply...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

75

162

43

6

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

Great integration between manufacturing and accounting modules. The software allows administrators to grant security permissions on a field level which is very helpful.

KD

Kimberly D.

My experience from this software is nothing but good. It is so easy to use and user friendly that anyone can learn how to use it.

ML

MARLENE L.

The flow and ease of using it. I feel it's very user friendly and easy to navigate through it.

DO

Danielle O.

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

The multi language (french) is very poorly done. It is an expensive addition that is difficult to use at the same time as the english version as updates are not done at the same time.

WN

WILLIAM N.

There's no time or money wasted on customization because you're not given the source code. In other words, it's basically off the shelf.

TL

Ted L.

Accounting is very confusing. Everytime an update is done, it has a lot of bugs and undo some of the fixes from previous versions.

JN

JAGDEEP N.

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features66
  • 3PL Management
  • API
  • AS2 Capability
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Automated Scheduling
  • Automatic Billing
  • Bank Reconciliation
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • Built-in Accounting
  • CRM
  • Capacity Planning
  • Change Management
  • Chemical Usage Tracking
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Analysis
  • Cost Estimating
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Data Transformation
  • Defect Tracking
  • Dispatch Management
  • Distribution Management
  • Document Coding & Control
  • Document Imaging
  • Document Management
  • Downtime Tracking
  • Drag & Drop
  • EDI
  • ERP
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Enterprise Asset Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • File Storage
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forecasting
  • GPS
  • Gantt/Timeline View
  • General Ledger
  • HR Management
  • ISO Standards Management
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Kitting
  • Lead Management
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Planning
  • Material Requirements Planning
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Multiple Format Support
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Production Scheduling
  • Project Accounting
  • Project Management
  • Projections
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QM/ABPro Interface
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Synchronization
  • Real-time Updates
  • Receiving/Putaway Management
  • Recurring Appointments
  • Recurring Tasks
  • Reporting/Analytics
  • Returns Management
  • Risk Management
  • Routing
  • Safety Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Supply Chain Management
  • Task Scheduling
  • Tax Management
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Training Management
  • Warehouse Management
  • What-if Analysis
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features89
  • 3PL Management
  • API
  • AS2 Capability
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Automated Scheduling
  • Automatic Billing
  • Bank Reconciliation
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • Budgeting/Forecasting
  • Built-in Accounting
  • CRM
  • Capacity Planning
  • Change Management
  • Chemical Usage Tracking
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Analysis
  • Cost Estimating
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Data Transformation
  • Defect Tracking
  • Dispatch Management
  • Distribution Management
  • Document Coding & Control
  • Document Imaging
  • Document Management
  • Downtime Tracking
  • Drag & Drop
  • EDI
  • ERP
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Enterprise Asset Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • File Storage
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forecasting
  • GPS
  • Gantt/Timeline View
  • General Ledger
  • HR Management
  • ISO Standards Management
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Kitting
  • Lead Management
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Planning
  • Material Requirements Planning
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Multiple Format Support
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Production Scheduling
  • Project Accounting
  • Project Management
  • Projections
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QM/ABPro Interface
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Synchronization
  • Real-time Updates
  • Receiving/Putaway Management
  • Recurring Appointments
  • Recurring Tasks
  • Reporting/Analytics
  • Returns Management
  • Risk Management
  • Routing
  • Safety Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Supply Chain Management
  • Task Scheduling
  • Tax Management
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Traceability
  • Training Management
  • Warehouse Management
  • What-if Analysis
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier