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Smart Service vs Fieldwork Comparison

Overview

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Fieldwork is a cloud-based business management solution for pest controllers, with mobile apps for iOS and Android that allow...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1599.99
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

93

20

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.8

(19)

5

4

3

2

1

16

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall, software is awesome I have wonderful experience and the software helped our company a lot of effective workforce management.
The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
The ease of remote login by Smart Service in an awesome feature. They can see exactly what the issue is.

Pros

Their team is responsive and great to work with. M loving working with Fieldwork.
I love that this software is like using Google Maps and that everything is easily updated and changeable.
Fieldwork is easy to use and the reporting is fantastic.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses.
Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking.

Cons

Integrations was difficult due to our former software being unable to provide us the required information.
My only regret was waiting so long before actually switching over.
I had an urgency once (operator error) not the software but they were closed I could not get a hold of (IT) that day.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features19
  • Activity Dashboard
  • Appointment Management
  • Automatic Backup
  • Barcode Scanning
  • CRM Integration
  • Calendar Management
  • Client Portal
  • Credit Card Processing
  • Custom Fields
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Digital Signature
  • Dispatch Management
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Integration
  • Equipment Tracking
  • Estimating
  • Feedback Collection
  • Forms Management
  • Inventory Management
  • Job Scheduling
  • Lead Capture
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Offline Access
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Secure Data Storage
  • Task Scheduling
  • Trend Analysis
  • User Photos
  • Widgets
  • Work Order Management
  • Total features26
  • Activity Dashboard
  • Appointment Management
  • Automatic Backup
  • Barcode Scanning
  • CRM Integration
  • Calendar Management
  • Client Portal
  • Credit Card Processing
  • Custom Fields
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Digital Signature
  • Dispatch Management
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Integration
  • Equipment Tracking
  • Estimating
  • Feedback Collection
  • Forms Management
  • Inventory Management
  • Job Scheduling
  • Lead Capture
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Offline Access
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Secure Data Storage
  • Task Scheduling
  • Trend Analysis
  • User Photos
  • Widgets
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smart Service vs. Fieldwork

See how Smart Service and Fieldwork stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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