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Smart Service vs Benchmark ESG | Gensuite Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

The Digital Benchmark for enterprise operational risk, compliance and sustainable business management systems. Enhance operational,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

Free

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.3

5

4

3

2

1

37

27

6

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Pros

Outstanding customer support and bug fixes, the "Help Me" feature provide an excellent and fast communication channel with the technical and administrative teams.

IA

Igor A.

Gensuite's ability to analyze information across a large enterprise adds value for my team. Gensuite also has great workflow capacity and wonderful customer service.

Martha C.

It is great for tracking incidents, OSHA Logs. The Compliance Calendar and Action Plan are great tools for tracking proactive and reactive action to inspections, incidents and regular requirements.

JS

James S.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Product support has been lagging at times when there is a problem.

JB

Jason B.

The user interface is ridiculously complex, and cannot be changed. After four years of use, my employees still complain about how difficult it is to enter information.

MD

Mike D.

No Security gate log to manage emergency evacuations.

JO

Jon O.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features81
  • API
  • Accounting Integration
  • Air Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Benchmarking
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Change Management
  • Change Order Management
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Communications Management
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Emissions Inventory
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Feedback Management
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Hazardous Materials Management
  • ISO Standards Management
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Issue Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Capture
  • Lead Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Prioritization
  • Product Data Management
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Routing
  • Salt System Management
  • Scheduling
  • Security Auditing
  • Self Service Portal
  • Service History
  • Subcontractor Management
  • Supplier Quality Control
  • Surveys & Feedback
  • Sustainability Management
  • Tank Inventory
  • Task Management
  • Task Scheduling
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Visual Analytics
  • Waste Management
  • Water Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features58
  • API
  • Accounting Integration
  • Air Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Tracking
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Benchmarking
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Change Management
  • Change Order Management
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Communications Management
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Emissions Inventory
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Feedback Management
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Hazardous Materials Management
  • ISO Standards Management
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Issue Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Capture
  • Lead Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Prioritization
  • Product Data Management
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Routing
  • Salt System Management
  • Scheduling
  • Security Auditing
  • Self Service Portal
  • Service History
  • Subcontractor Management
  • Supplier Quality Control
  • Surveys & Feedback
  • Sustainability Management
  • Tank Inventory
  • Task Management
  • Task Scheduling
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Visual Analytics
  • Waste Management
  • Water Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier