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Smart Service vs GoodSync Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

GoodSync is a complete data backup and synchronization solution for businesses of any size with centralized management and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39.95

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

93

20

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.5

5

4

3

2

1

54

26

3

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

Pros

It's nice to have some of the community support to help answer questions and muddle through a specific set up you'd like to see, but for the most part, it's pretty easy to figure out.
GoodSync customer service is great and very responsive. I was able to work out a fair price for a particular situation, specific to my case.
GoodSync has a good UI that is intuitive and the manual is excellent. Simple file syncronization tasks are easy to setup and can be easily autimated if needed.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
I have spoken to several other scheduling software companies and they are appalled by this tactic.

Cons

I reported this unbeleivably rude and poorly informed tech to the company and received a refund and a statement that they have problems getting SMB to work.
Infrequently, there are errors that I can't understand.
I asked for a supervisor to contact me by phone so we could step thru the process of what was happening but they wouldn't do do that. I can no longer run the program I paid for.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features81
  • Accounting Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Trail
  • Backup Log
  • Backup Scheduling
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Change Order Management
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Cloud Backup
  • Compression
  • Contact Database
  • Continuous Backup
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Data Synchronization
  • Deduplication
  • Disaster Recovery
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Encryption
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Storage
  • File Transfer
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Incremental Backup
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Capture
  • Lead Management
  • Local Server Options
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multiple Format Support
  • Multiple System Support
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Synchronization
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Routing
  • SSL Security
  • Salt System Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Subcontractor Management
  • Surveys & Feedback
  • Task Scheduling
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Web Access / Restoration
  • Work Order Creation
  • Work Order Management
  • Total features28
  • Accounting Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Trail
  • Backup Log
  • Backup Scheduling
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Change Order Management
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Cloud Backup
  • Compression
  • Contact Database
  • Continuous Backup
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Data Synchronization
  • Deduplication
  • Disaster Recovery
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Encryption
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Storage
  • File Transfer
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Incremental Backup
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Capture
  • Lead Management
  • Local Server Options
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multiple Format Support
  • Multiple System Support
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Synchronization
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Routing
  • SSL Security
  • Salt System Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Subcontractor Management
  • Surveys & Feedback
  • Task Scheduling
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Web Access / Restoration
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations2
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smart Service vs. GoodSync

See how Smart Service and GoodSync stack up against each other by comparing features, pricing, ratings, integrations, security & more.