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Smart Service vs HoduCC Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

400

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.7

5

4

3

2

1

17

6

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Pros

Nice guys, reliable software, reliable customization services, good support services.

AA

Alejandro A.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

VM

Vinesh M.

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

AS

Ankur S.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Some CC Features missing. User interface needs some rework.

AA

Alejandro A.

Difficulty in integration to social media offerings. No automated reporting system for daily reports.

DB

Darryl B.

I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers.

SK

Sheejan K.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features69
  • API
  • Accounting Integration
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Billing & Invoicing
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Chemical Management
  • Chemical Usage Tracking
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Triggered Actions
  • Feedback Management
  • File Storage
  • File Transfer
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Distribution
  • Lead Management
  • List Management
  • Local Caller ID
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Channel Communication
  • On-Demand Recording
  • Online Time Clock
  • Outbound Call Center
  • Payment Collection in the Field
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Power Dialer
  • Predictive Dialer
  • Preventive Maintenance
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • Quality Management
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Recurring Appointments
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Salt System Management
  • Scheduled Recording
  • Scheduling
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work Order Creation
  • Work Order Management
  • Total features59
  • API
  • Accounting Integration
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Billing & Invoicing
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Chemical Management
  • Chemical Usage Tracking
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Triggered Actions
  • Feedback Management
  • File Storage
  • File Transfer
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Distribution
  • Lead Management
  • List Management
  • Local Caller ID
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Channel Communication
  • On-Demand Recording
  • Online Time Clock
  • Outbound Call Center
  • Payment Collection in the Field
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Power Dialer
  • Predictive Dialer
  • Preventive Maintenance
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • Quality Management
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Recurring Appointments
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Salt System Management
  • Scheduled Recording
  • Scheduling
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier