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Smart Service vs inSitu Sales Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

inSitu Sales is a cloud-based field sales, distribution & eCommerce management solution designed to help small to medium...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

34.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

5

4

3

2

1

9

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

The Insitu techincal support team are great. They work extremely hard to constantly improve their product with stronger features and functionality.

KM

Ken M.

The customer service is outstanding. We run and organize most aspects of our business from mobile billing, account info, routing, sales history and have it all sync with QuickBooks.

DP

Douglas P.

InSitu Sales offers an outstanding software at a great price.

DP

Douglas P.

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

There were some issues occasionally with invoices failing to import into quickbooks and we needed to look out for that.

MS

Miriam S.

Name of the customer does not print on the invoice, and you cannot customize anything. Support not responding neither on emails nor on phone calls.

MD

Mohamed D.

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features66
  • Accounting Integration
  • Alerts/Notifications
  • Backorder Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Billing Portal
  • CRM
  • Cataloging/Categorization
  • Chemical Usage Tracking
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Invoices
  • Delivery Tracking
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Field Sales Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Price / Margin Management
  • Product Catalog
  • Property Layouts
  • Proposal Generation
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Order Entry
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reporting/Analytics
  • Returns Management
  • Route Management
  • Route Optimization
  • Routing
  • Sales Activity Management
  • Sales Forecasting
  • Sales Orders
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Special Order Management
  • Task Scheduling
  • Technician Management
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • eCommerce Management
  • Total features53
  • Accounting Integration
  • Alerts/Notifications
  • Backorder Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Billing Portal
  • CRM
  • Cataloging/Categorization
  • Chemical Usage Tracking
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Invoices
  • Delivery Tracking
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Field Sales Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Price / Margin Management
  • Product Catalog
  • Property Layouts
  • Proposal Generation
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Order Entry
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reporting/Analytics
  • Returns Management
  • Route Management
  • Route Optimization
  • Routing
  • Sales Activity Management
  • Sales Forecasting
  • Sales Orders
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Special Order Management
  • Task Scheduling
  • Technician Management
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • eCommerce Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations7
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier