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Smart Service vs Keka Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Keka is a cloud-based human resource (HR) software designed to help organizations across retail, pharmaceuticals, IT, banking,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.3

5

4

3

2

1

14

9

2

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Pros

Keka makes this super easy and is very reliable with great 7zip compression among other multi-part file splitting formats.

MW

Michael W.

Love the way their software resolve lot of our pen and paper work and main delight was working with their support team, They had helped me a lot while migrating to cloud payroll.

SR

Sreekanth R.

It helps HR to seamlessly manage tickets raised by the employee like us and resolve the matter.

Shaunak P.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Finally a product which kept itself apart from boring, complex stereotypes.

MG

Macharayya G.

The only thing I didn't like in keka is, it's not working and I'm facing the problem at least once a week.

FA

Faiz A.

The worst software and even worse customer care.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features69
  • 360 Degree Feedback
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Billing & Invoicing
  • Biometric Recognition
  • CRM
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Careers Page
  • Chemical Management
  • Chemical Usage Tracking
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Direct Deposit
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Activity Monitoring
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • FMLA Administration
  • Feedback Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Goal Setting / Tracking
  • Idle Time Monitoring
  • Individual Development Plans
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Description Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Job Scheduling
  • Lead Management
  • Leave Policy Management
  • Leave Tracking
  • Maintenance Scheduling
  • Mentorship
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Country
  • Multi-State
  • On-going Performance Tracking
  • Onboarding
  • Online Time Clock
  • Orientation Workflow Management
  • Overtime Calculation
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Productivity Analysis
  • Progress Tracking
  • Project Time Tracking
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recruiting Firms
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reimbursement Management
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • Review Cycle Tracking
  • Routing
  • Salt System Management
  • Scheduling
  • Screen Activity Recording
  • Self Assessment
  • Self Service Portal
  • Service History
  • Sick Leave Tracking
  • Skills Assessment
  • Social Media Integration
  • Succession Planning
  • Task Management
  • Task Scheduling
  • Task/Project Tracking
  • Tax Compliance
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Weighted Performance Measures
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features103
  • 360 Degree Feedback
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Approval Workflow
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Billing & Invoicing
  • Biometric Recognition
  • CRM
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Careers Page
  • Chemical Management
  • Chemical Usage Tracking
  • Compensation Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Direct Deposit
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Activity Monitoring
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • FMLA Administration
  • Feedback Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Goal Setting / Tracking
  • Idle Time Monitoring
  • Individual Development Plans
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Description Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Job Scheduling
  • Lead Management
  • Leave Policy Management
  • Leave Tracking
  • Maintenance Scheduling
  • Mentorship
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Country
  • Multi-State
  • On-going Performance Tracking
  • Onboarding
  • Online Time Clock
  • Orientation Workflow Management
  • Overtime Calculation
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Productivity Analysis
  • Progress Tracking
  • Project Time Tracking
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recruiting Firms
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reimbursement Management
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • Review Cycle Tracking
  • Routing
  • Salt System Management
  • Scheduling
  • Screen Activity Recording
  • Self Assessment
  • Self Service Portal
  • Service History
  • Sick Leave Tracking
  • Skills Assessment
  • Social Media Integration
  • Succession Planning
  • Task Management
  • Task Scheduling
  • Task/Project Tracking
  • Tax Compliance
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Weighted Performance Measures
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier