This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Smart Service vs ManageEngine ServiceDesk Plus Comparison

Search

Add to Compare

Recommended for you

Jobber

ServiceTitan

Service Fusion

simPRO

ServiceM8

Tradify

Good recommendations?

Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

495

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

82

53

16

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

Pros

User friendly and I am getting what exact output I want. Especially with SDP I just love it the way it is designed and the outputs are just awesome.
It gives the chance to create tickets with greater level of detail and that makes the time to resolution quicker, with less re-opened tickets and increased user satisfaction.
This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
I have spoken to several other scheduling software companies and they are appalled by this tactic.

Cons

Remote project management does not work for all platforms. Another disadvantage is that the software needs frequent updates.
Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
Then sales contacts you a few days later. The sales person was rude and refused to renew our free license because I refused to buy any of the paid add ons or for a support license.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features81
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Change Order Management
  • Charting
  • Check-in/Check-out
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Extraction
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Employee Self Service
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Sharing
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • Full Text Search
  • GPS
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Job Costing
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Network Monitoring
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Point of Sale (POS)
  • Portfolio Management
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Project Workflow
  • Projections
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Appointments
  • Recurring Issues
  • Recurring Tasks
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Risk Management
  • Routing
  • SMS Messaging
  • Salt System Management
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timer
  • Timesheet Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features98
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • CMDB
  • CRM
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Change Order Management
  • Charting
  • Check-in/Check-out
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Extraction
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Employee Self Service
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Sharing
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • Full Text Search
  • GPS
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Job Costing
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Network Monitoring
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Point of Sale (POS)
  • Portfolio Management
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Project Workflow
  • Projections
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Appointments
  • Recurring Issues
  • Recurring Tasks
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Risk Management
  • Routing
  • SMS Messaging
  • Salt System Management
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timer
  • Timesheet Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations24
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier