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Smart Service vs Method:Field Services Comparison
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Overview
Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...
Method:Field Services is designed to help businesses streamline various field service operations, from job scheduling to...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
15
/user
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Not enoughreviews yet
Cons
Cons
Not enoughreviews yet
Key features
- Total features66
- Accounting Integration
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- CRM
- Calendar Management
- Chemical Usage Tracking
- Client Portal
- Contact Database
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Imaging
- Document Management
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Employee Management
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Estimating
- File Storage
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- GPS
- Inventory Control
- Inventory Management
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Preventive Maintenance
- Property Layouts
- Purchase Order Management
- QM/ABPro Interface
- QuickBooks Integration
- Quotes/Estimates
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Reminders
- Reporting & Statistics
- Routing
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Task Scheduling
- Technician Management
- Third Party Integrations
- Time Tracking
- Timesheet Management
- Work Order Creation
- Work Order Management
- Total features39
- Accounting Integration
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- CRM
- Calendar Management
- Chemical Usage Tracking
- Client Portal
- Contact Database
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Imaging
- Document Management
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Employee Management
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Estimating
- File Storage
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- GPS
- Inventory Control
- Inventory Management
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Preventive Maintenance
- Property Layouts
- Purchase Order Management
- QM/ABPro Interface
- QuickBooks Integration
- Quotes/Estimates
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Reminders
- Reporting & Statistics
- Routing
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Task Scheduling
- Technician Management
- Third Party Integrations
- Time Tracking
- Timesheet Management
- Work Order Creation
- Work Order Management
Integrations
- Total integrations4
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations1
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- NetSuite
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
User reviews that mention these apps
Bernadette B.
Consumer Services,
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It helps coordinate your scheduling and syncs techs in the field.
Once you create a job, you can not edit it; you have to delete it and start over.
Lisa S.
Consumer Services,
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It integrated with out our accounting program. Real time interaction with our service techs in the field.
I can not use our own forms, with out time consuming efforts to create them. In order to use our forms we need to create them our selves using PDF Doc. too time consuming for me. Would prefer to be able to upload them in a word or excel format. (it is an access program should be compatible)
Matthew R.
Used daily for 2+ years
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Connects your field operations with your office. Looks attractive and easy to use. Navigable and loaded with features.
The software can be a little bit clunky and slow. More automatic integration needed. (primarily email)
Becca R.
Construction, 1-10 employees
Used daily for 6-12 months
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Smart Service
It has been rough transitioning and we have had issues with the software and our server
iFleet is great for the guys out in the field. Keeping customer and job information together is very nice.
It's great for the guys out in the field! It also nice how customer and job information is all together.
Need to learn it more on the office side. Not all the functions seem to be very user-friendly and the travel and production times are not always the same in the reports.
Scott D.
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Recommend Highly
Easy to use, keep tracking of techs in field, drag and drop schedule changes with ease, posts everything to Quickbooks
None at all that I can tell
Kathy M.
Environmental Services, 11-50 employees
Used daily for 2+ years
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Smart Service is a pretty good software product, but its slow when maneuvering through it. It has great information and we utilize a good majority of its uses. It just takes a while to go from screen to screen.
I like that it's easy to use and the techs can add notes to it while out in the field.
I dislike that it is very slow. It takes a long time to go through each call and switch from screen to screen.
Tina R.
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They have great tech support and customer service. The software is user-friendly.
The usability of iFleet could be better streamlined so that updating when in the field would automatically update in the office as well.
bobbi a.
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Great for the techs and estimators in the field with their ipads. Also the way it controls maintenance contracts is great.
No pros were added to this review
No cons were added to this review
Tabitha J.
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This product makes dispatching our employees quick and simple! We can send our employees straight to the field with job instructions.
No pros were added to this review
No cons were added to this review
iris p.
Review source
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best customer support ever, but one flaw owner in the field needs to have ability to add Appt or customers direct via ifleet,
No pros were added to this review
No cons were added to this review
Kari W.
11-50 employees
Used daily for 2+ years
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This software works like a charm with QuickBooks. Office personnel are in sync with the technicians working in the field at all times.
No pros were added to this review
No cons were added to this review
Victoria E.
Consumer Services, 1-10 employees
Used daily for less than 6 months
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We use it for scheduling field techs for service calls. Great features, but the designers need to work on the reliability of the program.
This software offers a lot of features. It is extremely easy to use. It is evident that quite a bit of thought went into the design of the software, because the features are useful and informative. Syncs with QBD.
This software is glitchy on a regular basis. It is unreliable and has difficulty connecting with QBD on a daily basis, at times.
osahon i.
Utilities, 11-50 employees
Used daily for less than 6 months
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Smart Service
My experience using Smart Service has been wonderful, costumer service is always listening to real world scenarios and using those to improve the software.
The features it offers for the field staff are great, it allows for tracking real time and also be able to generate pay role. It is very user friendly.
i would advice that a manual for this program can help increase the rate at which users understand every feature in the software, so that field users can quickly learn how to use the software.
Jennifer L.
Review source
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I love the overall versatility of smart service and the flexibility of scheduling with smart service and I fleet. It makes my job very easy.
easy to use use multiple screens at once live customer service easy training easy to update information to technicians in the field easy for customers to see the information
I love smart service and have no complaints.
Denise F.
Security and Investigations, 1-10 employees
Used daily for 2+ years
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We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.
The ease of entering customers, service tickets, time keeping and the GPS tracking are great benefits of this system. For the most part our technicians have been easily trained on the process and it has cut down on a lot of their processing time in the field.
We have used the "Get Customer" or "Sync Customer" functions many times and since some of our office employees enter data directly into QuickBooks, we've lost a lot of email address and contact information on our customers. This information is critical to our database and it's very frustrating to try to rebuild. We have several labor descriptions for our business and the work tickets can be set...
Larry R.
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We have been using I fleet and it really improves the flow of info from field to office to customer. We now use our paper for paper airplane completion
No pros were added to this review
No cons were added to this review
Bridgett C.
Used daily for 2+ years
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I love that I can see in real time what's going on in the field with my techs. I also like it ability to seamlessly sync with Quickbooks to avoid double entry.
Wish it had a feature to mass text clients to remind them of their service scheduled. It also runs slow and lags quite often.
Kendall U.
Consumer Services,
Used daily for 1-2 years
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Our time tracking and billing processes were streamlined immensely over our previous methods. Also having the ability to provide job documentation to field workers through the app is very nice.
We switched to Smart Service and the iFleet app a little over a year ago. It has revolutionized our time tracking, job costing, and billing processes.
The software has a learning curve due to the massive functionality that is built in. It took a bit to figure it all out.
Paul B.
Construction, 11-50 employees
Used daily for 2+ years
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Smart Service
They are really great people to work with - that makes the difference for me.
Great support. Willing to work through any problem. Pricing is excellent. Support is always right there. Software is very intuitive. Piggy back's with our accounting software and technicians in the field extremely well.
There have been some speed issues that we are fighting to get through. They have been very easy to work with in trying to solve the problem. They have made every effort. However the issue still has not been buttoned down.
Chris S.
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Pros...Works great with Quickbooks. Lots of features. We learned a lot from a recent refresher. Would like to be able to generate calls and other admin functions from the field
No pros were added to this review
No cons were added to this review
Bart O.
1-10 employees
Used daily for 2+ years
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We've used Smart Service for 9 years and it has evolved into a great asset for us with dispatching multiple trucks. We also use iFleet with our trucks in the field.
We've looked to see if the grass is greener - it's not. This software is versatile and the developers are always looking at making it better.
No cons were added to this review
MELLISSA H.
Construction, 11-50 employees
Used daily for 2+ years
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I ALWAYS GET WHAT I NEED WHEN I CALL SMART SERVICE, WE ARE VERY HAPPY WITH SERVICES AND CUSTOMER SERVICE.
No pros were added to this review
No cons were added to this review
Steven C.
Review source
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Smart Service
Smart service has transformed our ability to serve our customers professionally.
Easy to use database, customer information at our finger tips, real time management of our field technicians, service order tracking is first and foremost, report function could be easier to use, could use more standard reporting
No pros were added to this review
No cons were added to this review
Albert D. F.
51-200 employees
Used daily for 2+ years
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Smart Service
Smart Service has been a God send to my company. We are now also "almost" paper free.
Efficiency - Efficiency - efficiency. And did I mention efficiency???
Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.
Not being able to track individual extinguishers by date and have them update to when service is needed.
Ken B.
Consumer Services, 11-50 employees
Used daily for 2+ years
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After trying many different types of software for my business, smart service outshines them all. Easy to use, functions in a way that makes sense with our business. It makes dealing with customer orders fast and efficient. Communicating with employees in the field has never been better for us. We can accurately and quickly make sure field techs understand where they should go and what they are to do. We can track revenue by forecasting and reviewing. This software really works. The support team is amazing.
It accomplishes all that we want out of a software without being complicated to use. It understands what we need to function and flow as a business. Using the software helps us be professional and profitable.
I can't really say anything negative about the software. I have heard others say they found a cheaper way to operate with software. It is usually people using several different software types or one program that is less quality. To me bad or clunky software/office operations cost money. Smart service is inexpensive when you realize the potential profits from a smooth running operation that is hassle free.
Michael R.
Consumer Services, 11-50 employees
Used daily for less than 6 months
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Method:Field Services
Method is the only true 2-way sync with a FULLY customizable platform. 5 stars
Method's customer support has probably been the best part so far about our experience. While the platform covers all of our needs and allows tailoring, customization, and automation to make it a perfect fit for our company, the true differentiator between Method and other platforms we have tried has been the white-glove service. Specifically, [SENSITIVE CONTENT], our representative who onboarded us...
Nothing was hard to use. We have a lot of feedback and ideas that can benefit the platform and it's users as a whole but generally those are all improvements specific to our industry, or service industry users and by no means speak badly of the platform as a whole.
Hello Michael! We're so happy to hear that Method's customer support has helped make yours an outstanding experience. Thank you so much for sharing your feedback!
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