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Smart Service vs Method:Field Services Comparison

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Overview

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Method:Field Services is designed to help businesses streamline various field service operations, from job scheduling to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

300

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

/user

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

269

5

4

3

2

1

139

97

20

6

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.7

3

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

Pros

Not enoughreviews yet

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
I have spoken to several other scheduling software companies and they are appalled by this tactic.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features88
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Chemical Usage Tracking
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Group Scheduling
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Route Optimization
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features35
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Chemical Usage Tracking
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Group Scheduling
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Route Optimization
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations5
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

BB
AvatarImg

Bernadette B.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smart Service logo

Smart Service

Additional User & iFleet Upgrade

Reviewed 10 years ago
Pros

It helps coordinate your scheduling and syncs techs in the field.

Cons

Once you create a job, you can not edit it; you have to delete it and start over.

BR
AvatarImg

Brad R.

Environmental Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Smart Service logo

Smart Service

Good Product for Service and Installations

Reviewed 2 months ago

Happy with the product. We use it to create, schedule, update, communicate and invoice hundreds of jobs per week.

Pros

Ability to communicate job information between the office and the field

Cons

making changes to customer names if clumsy.

LS
AvatarImg

Lisa S.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smart Service logo

Smart Service

Very Happy HVAC Customer

Reviewed 9 years ago
Pros

It integrated with out our accounting program. Real time interaction with our service techs in the field.

Cons

I can not use our own forms, with out time consuming efforts to create them. In order to use our forms we need to create them our selves using PDF Doc. too time consuming for me. Would prefer to be able to upload them in a word or excel format. (it is an access program should be compatible)

MR
AvatarImg

Matthew R.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Smart Service logo

Smart Service

Fully featured software.

Reviewed 6 years ago
Pros

Connects your field operations with your office. Looks attractive and easy to use. Navigable and loaded with features.

Cons

The software can be a little bit clunky and slow. More automatic integration needed. (primarily email)

BR
AvatarImg

Becca R.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Smart Service logo

Smart Service

It has been rough transitioning and we have had issues with the software and our server

Reviewed 7 years ago

iFleet is great for the guys out in the field. Keeping customer and job information together is very nice.

Pros

It's great for the guys out in the field! It also nice how customer and job information is all together.

Cons

Need to learn it more on the office side. Not all the functions seem to be very user-friendly and the travel and production times are not always the same in the reports.

SD
AvatarImg

Scott D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Makes job easier and more efficient

Reviewed 11 years ago

Recommend Highly

Pros

Easy to use, keep tracking of techs in field, drag and drop schedule changes with ease, posts everything to Quickbooks

Cons

None at all that I can tell

KM
AvatarImg

Kathy M.

Environmental Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Smart Service logo

Smart Service

Great Product

Reviewed 8 years ago

Smart Service is a pretty good software product, but its slow when maneuvering through it. It has great information and we utilize a good majority of its uses. It just takes a while to go from screen to screen.

Pros

I like that it's easy to use and the techs can add notes to it while out in the field.

Cons

I dislike that it is very slow. It takes a long time to go through each call and switch from screen to screen.

TJ
AvatarImg

Tabitha J.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Love the Product

Reviewed 8 years ago

This product makes dispatching our employees quick and simple! We can send our employees straight to the field with job instructions.

Pros

No pros were added to this review

Cons

No cons were added to this review

ba
AvatarImg

bobbi a.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Great for dispatch and love the ifleet

Reviewed 8 years ago

Great for the techs and estimators in the field with their ipads. Also the way it controls maintenance contracts is great.

Pros

No pros were added to this review

Cons

No cons were added to this review

TR
AvatarImg

Tina R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Smart Service logo

Smart Service

Smart Service Review

Reviewed 9 years ago
Pros

They have great tech support and customer service. The software is user-friendly.

Cons

The usability of iFleet could be better streamlined so that updating when in the field would automatically update in the office as well.

KW
AvatarImg

Kari W.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Best Scheduling Software

Reviewed 7 years ago

This software works like a charm with QuickBooks. Office personnel are in sync with the technicians working in the field at all times.

Pros

No pros were added to this review

Cons

No cons were added to this review

ip
AvatarImg

iris p.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Best choice

Reviewed 8 years ago

best customer support ever, but one flaw owner in the field needs to have ability to add Appt or customers direct via ifleet,

Pros

No pros were added to this review

Cons

No cons were added to this review

VE
AvatarImg

Victoria E.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Smart Service logo

Smart Service

Unreliable program

Reviewed 5 years ago

We use it for scheduling field techs for service calls. Great features, but the designers need to work on the reliability of the program.

Pros

This software offers a lot of features. It is extremely easy to use. It is evident that quite a bit of thought went into the design of the software, because the features are useful and informative. Syncs with QBD.

Cons

This software is glitchy on a regular basis. It is unreliable and has difficulty connecting with QBD on a daily basis, at times.

oi
AvatarImg

osahon i.

Utilities, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Smart Service logo

Smart Service

My experience using Smart Service has been wonderful, costumer service is always listening to real world scenarios and using those to improve the software.

Reviewed 6 years ago
Pros

The features it offers for the field staff are great, it allows for tracking real time and also be able to generate pay role. It is very user friendly.

Cons

i would advice that a manual for this program can help increase the rate at which users understand every feature in the software, so that field users can quickly learn how to use the software.

JL
AvatarImg

Jennifer L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Easy to Use

Reviewed 11 years ago

I love the overall versatility of smart service and the flexibility of scheduling with smart service and I fleet. It makes my job very easy.

Pros

easy to use use multiple screens at once live customer service easy training easy to update information to technicians in the field easy for customers to see the information

Cons

I love smart service and have no complaints.

DF
AvatarImg

Denise F.

Security and Investigations, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Smart Service logo

Smart Service

ACI Smart Service Review 09-21-2016

Reviewed 8 years ago

We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.

Pros

The ease of entering customers, service tickets, time keeping and the GPS tracking are great benefits of this system. For the most part our technicians have been easily trained on the process and it has cut down on a lot of their processing time in the field.

Cons

We have used the "Get Customer" or "Sync Customer" functions many times and since some of our office employees enter data directly into QuickBooks, we've lost a lot of email address and contact information on our customers. This information is critical to our database and it's very frustrating to try to rebuild. We have several labor descriptions for our business and the work tickets can be set...

LR
AvatarImg

Larry R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

The best realtime routing software for our busy growing business

Reviewed 8 years ago

We have been using I fleet and it really improves the flow of info from field to office to customer. We now use our paper for paper airplane completion

Pros

No pros were added to this review

Cons

No cons were added to this review

BC
AvatarImg

Bridgett C.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Mobile to office efficiency!!

Reviewed 7 years ago
Pros

I love that I can see in real time what's going on in the field with my techs. I also like it ability to seamlessly sync with Quickbooks to avoid double entry.

Cons

Wish it had a feature to mass text clients to remind them of their service scheduled. It also runs slow and lags quite often.

AvatarImg
AvatarImg

Kendall U.

Consumer Services,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Smart Service logo

Smart Service

I really like Smart Service

Reviewed 7 years ago

Our time tracking and billing processes were streamlined immensely over our previous methods. Also having the ability to provide job documentation to field workers through the app is very nice.

Pros

We switched to Smart Service and the iFleet app a little over a year ago. It has revolutionized our time tracking, job costing, and billing processes.

Cons

The software has a learning curve due to the massive functionality that is built in. It took a bit to figure it all out.

PB
AvatarImg

Paul B.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Smart Service logo

Smart Service

They are really great people to work with - that makes the difference for me.

Reviewed 7 years ago
Pros

Great support. Willing to work through any problem. Pricing is excellent. Support is always right there. Software is very intuitive. Piggy back's with our accounting software and technicians in the field extremely well.

Cons

There have been some speed issues that we are fighting to get through. They have been very easy to work with in trying to solve the problem. They have made every effort. However the issue still has not been buttoned down.

CS
AvatarImg

Chris S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Works very well with Quickbooks.

Reviewed 8 years ago

Pros...Works great with Quickbooks. Lots of features. We learned a lot from a recent refresher. Would like to be able to generate calls and other admin functions from the field

Pros

No pros were added to this review

Cons

No cons were added to this review

BO
AvatarImg

Bart O.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smart Service logo

Smart Service

Fantastic Program and Great Support

Reviewed 8 years ago

We've used Smart Service for 9 years and it has evolved into a great asset for us with dispatching multiple trucks. We also use iFleet with our trucks in the field.

Pros

We've looked to see if the grass is greener - it's not. This software is versatile and the developers are always looking at making it better.

Cons

No cons were added to this review

MH
AvatarImg

MELLISSA H.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Smart Service logo

Smart Service

VERY PLEASED BUSINESS

Reviewed 8 years ago

I ALWAYS GET WHAT I NEED WHEN I CALL SMART SERVICE, WE ARE VERY HAPPY WITH SERVICES AND CUSTOMER SERVICE.

Pros

No pros were added to this review

Cons

No cons were added to this review

SC
AvatarImg

Steven C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Smart service has transformed our ability to serve our customers professionally.

Reviewed 8 years ago

Easy to use database, customer information at our finger tips, real time management of our field technicians, service order tracking is first and foremost, report function could be easier to use, could use more standard reporting

Pros

No pros were added to this review

Cons

No cons were added to this review

AvatarImg
AvatarImg

Albert D. F.

51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smart Service logo

Smart Service

Smart Service has been a God send to my company. We are now also "almost" paper free.

Reviewed 7 years ago

Efficiency - Efficiency - efficiency. And did I mention efficiency???

Pros

Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

Cons

Not being able to track individual extinguishers by date and have them update to when service is needed.

MR
AvatarImg

Michael R.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Method:Field Services logo

Method:Field Services

Method is the only true 2-way sync with a FULLY customizable platform. 5 stars

Reviewed 2 years ago
Pros

Method's customer support has probably been the best part so far about our experience. While the platform covers all of our needs and allows tailoring, customization, and automation to make it a perfect fit for our company, the true differentiator between Method and other platforms we have tried has been the white-glove service. Specifically, [SENSITIVE CONTENT], our representative who onboarded us...

Cons

Nothing was hard to use. We have a lot of feedback and ideas that can benefit the platform and it's users as a whole but generally those are all improvements specific to our industry, or service industry users and by no means speak badly of the platform as a whole.

Vendor response

Hello Michael! We're so happy to hear that Method's customer support has helped make yours an outstanding experience. Thank you so much for sharing your feedback!