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Smart Service vs Device Magic Comparison

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Overview

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Device Magic replaces your organization's paper forms with customizable mobile forms that function offline. Device Magic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

25

/user

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

260

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

36

5

4

3

2

1

25

7

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

Very good just want more because they are that good. Great product and great programming of it.

GF

Greg F.

I quickly learned the essentials to get what I needed. Besides all the ease of use, the tech support team is wonderful.

CP

CLAUDIO P.

The mobile app has a great interface and is very useful in the field.

AR

Anonymous Reviewer

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

You have to pay for each additional user which costs and can add up. Naming the app Forms and the company Device Magic confused our staff sometimes, too.

KS

Kyle S.

The only downside is that once a form is dispatched to a device, it cannot be subsequently edited, in any way other than transferring to a different device.

KR

Kathleen R.

Some of the integrations are limited. It is a bit more difficult to use 'live' data as a source within the forms.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Chemical Usage Tracking
  • Code Enforcement
  • Collaboration Tools
  • Conditional Logic
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Quality Control
  • Data Retrieval
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Failed Inspection Tracking
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Image Capture
  • Incident Reporting
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Process/Workflow Automation
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Remote Data Capture
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Version Control
  • Visual Analytics
  • Web Forms
  • Work Order Creation
  • Work Order Management
  • Total features59
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Chemical Usage Tracking
  • Code Enforcement
  • Collaboration Tools
  • Conditional Logic
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Quality Control
  • Data Retrieval
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Failed Inspection Tracking
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Image Capture
  • Incident Reporting
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Process/Workflow Automation
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Remote Data Capture
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Version Control
  • Visual Analytics
  • Web Forms
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations28
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

always great customer service

Reviewed 5 years ago
Pros

the ability to sync with quickbooks for billing. customer service is quick to respond and very polite.

Cons

i am not made aware of updates when they are released, i usually have an error, which will lead to a call and i will update. the ability to use smart service on ipad would be nice. mass data upload option, ie device inventory from excel sheet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smart Service logo

Smart Service

Multifaceted tool, organized easy interface, AMAZING Customer service.

Reviewed 6 years ago

Smart Service is a multifaceted business management tool. The software interface that has been created is easy to navigate and and well organized for the eye. The Smart Service customer service is amazing, from the operator reception technician to the IT techs. Smart Service training covers the broad range uses and functions of the software. The real magic is with the techs that provide the customer service! The techs take time with you to work all the kinks out, and even further they help to dial in Smart Services for the specific need of the company and users. If your company is looking to become more productive, this is the tool!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Device Magic logo

Device Magic

Device Magic Review

Reviewed 2 years ago

I have had a great experience so far.

Pros

User-friendly. Makes it much simpler to conduct and send out Safety Walk Reports.

Cons

I don't have any complaints about the software or the service thus far.

Vendor response

Hi Bob, We appreciate you taking a moment of your time to share your thoughts on DM! I'm delighted to hear it's been a positive one so far and look forward to delivering a consistent experience moving forward. Best, Miranda Cheatham Marketing Program Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Device Magic logo

Device Magic

Excellent

Reviewed 3 years ago

Trouble-free.

Pros

I am from South Africa. Always excellent service from the team.

Cons

There are no negatives to report. Easy to use.

Vendor response

Kerry, We're delighted to hear you find our solution to be easy to use and trouble-free. Thanks so much for your wonderful review of the Device Magic platform (and team)! Miranda Cheatham, Marketing Program Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Device Magic logo

Device Magic

Great App

Reviewed 3 years ago
Pros

Super easy to get up and running. Easy to make modifications on the fly. Fast customer service response.

Cons

Dispatch and computer entry only available at higher subscription $$

Vendor response

Brian, Thanks so much for your review of the Device Magic platform and for highlighting your experience with our customer support team! We're glad to hear implementation and usage has been a breeze for you and your team. Looking forward to our continued partnership! Miranda Cheatham, Marketing Program Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Device Magic logo

Device Magic

Device Magic got a proof of concept going in 48 hours

Reviewed 3 years ago
Pros

The intuitive drag and drop controls with easy wiring to data sources got us an iPhone demo running in about 2 days. We used in it the factory for several months before we got our own in house service running.

Cons

Adding more flexibility to the controls and new controls would be great. There are basic control but different variations for drop down menus would be great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Device Magic logo

Device Magic

Excellent for Offline Data Collection

Reviewed 3 years ago

Our field service representatives have been able to use this within a variety of places. The offline data collection capabilities are very important in areas where wifi or cell coverage is limited. This includes within buildings, basements, and rural areas.

Pros

The offline data collection capabilities, and the variety of integrations available.

Cons

Some of the integrations are limited. It is a bit more difficult to use 'live' data as a source within the forms.

Vendor response

Hello, Thank you for your specific, invaluable feedback about our Live Resource options. Our developers follow the lead of your needs and allow these to pave the roadmap for future features, so this is good for us to know. It also sounds like leveraging our offline functionality has been a huge win for your field service representatives. Thanks again for sharing your wonderful review! Miranda Cheatham, Marketing Program Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Device Magic logo

Device Magic

I used Device Magic to create a mobile form for a small business that tracked the quality of work.

Reviewed 4 years ago

The company I built a form for used it to track job quality and make sure all parts of a service were completed, then they saved the form results. They benefitted from the ease of use and increased standard of quality of their work.

Pros

If you do a good job and know how to ask the right questions in a structured way, the end result is really nice and really intuitive to use. There are a variety of field types (number, free answer, multiple choice, location, etc) that covered everything I needed. You can add scripts and logic too for more complex forms.

Cons

Some parts of the coding language can be slightly challenging to wrap your head around at first. If you are looking to create a large complex function then you will need to take some time to understand how it workd.

Vendor response

Thanks so much for the great feedback! We've taken your comments about creating a complex function and passed it on to our development team. We're always looking for ways to improve the ease of use. If you have specific use cases you are struggling with, please send us an email and we can better address the issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Device Magic logo

Device Magic

One program replacing potentially many apps

Reviewed 2 years ago
Pros

Creating simple forms is so simple, anyone can do the basics. Because it is so customizable, we use it for all sorts of reporting. Its versatility is the key to this app.

Cons

Google "Live" resources. In the ~2 years we have been using this feature they have never consistently updated. At its best it took almost a full day to see the changes and most of the time I cannot even force a sync. Customer service has tried helping multiple times. I do not like that you cannot edit something after its been sent (and it save in the system). I wish we could fill out forms on the computer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Device Magic logo

Device Magic

Easy to Use, Mostly Easy to Configure!

Reviewed 3 years ago

DMMFs have been a bit of a godsend - we've been able to use them with multiple platforms and the product that DFFM has produced is always a usable, easily queried data set. Our drivers have substantially improved quality of service due to no longer having to use paper copies except in extenuating circumstances and our office and administration staff are much happier about being able to simply receive reports from drivers by E-Mail instead of having to wait for them to actually return from the road. It definitely allows us to quickly address customer needs far more efficiently than previous methods.

Pros

Setting up users and rolling it out to mobile devices is a snap. Once the forms are set up, actually getting users up and running is a job that takes barely minutes - and while that doesn't sound like a big deal, when you're in an industry where phones get damaged or lost or where there's any turn over or new hiring, the ability to get a user up and running in literal minutes is phenomenal. (It takes more time to set up a user's E-Mail than it does to get them on Device Magic!)

Cons

Some features aren't as intuitive as I wish they were - which is weird, considering how much of the software *is* intuitive.

Vendor response

Michael, Thank you for taking the time to share how positive your experience has been with Device Magic! We're delighted to hear how quickly you've been able to get your users up and running as well as implement your forms. Our developers make updates to the product based on feedback from customers like you. Please do let us know any specific feedback you might have on a certain feature so we may explore that a bit more, together. We appreciate your thorough, thoughtful review and look forward to our continued partnership! Miranda Cheatham, Marketing Program Manager