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Smart Service vs Orderwerks Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Orderwerks is a B2B order entry solution which allows businesses to create a custom product catalog and manage orders in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

100

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5.0

5

4

3

2

1

16

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

Not enoughreviews yet

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features66
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Backorder Management
  • Billing & Invoicing
  • Bulk Ordering
  • CRM
  • Catalog Creation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chemical Usage Tracking
  • Contact Database
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Cross Selling Functionality
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customization
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For B2B
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forecasting
  • GPS
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Labeling
  • Lead Management
  • Localization Automation
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Channel Management
  • Online Catalog
  • Online Time Clock
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Collection in the Field
  • Payment Options
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Pricing Management
  • Product Catalog
  • Product Identification
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Order Entry
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Orders
  • Recurring Tasks
  • Remote Order Entry
  • Reorder Management
  • Reordering
  • Reporting/Analytics
  • Retail Inventory Management
  • Routing
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Shipping Management
  • Special Order Management
  • Status Tracking
  • Supplier Management
  • Task Scheduling
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • eCommerce Management
  • Total features51
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Backorder Management
  • Billing & Invoicing
  • Bulk Ordering
  • CRM
  • Catalog Creation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chemical Usage Tracking
  • Contact Database
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Cross Selling Functionality
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customization
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For B2B
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forecasting
  • GPS
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Labeling
  • Lead Management
  • Localization Automation
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Channel Management
  • Online Catalog
  • Online Time Clock
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Collection in the Field
  • Payment Options
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Pricing Management
  • Product Catalog
  • Product Identification
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Order Entry
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Orders
  • Recurring Tasks
  • Remote Order Entry
  • Reorder Management
  • Reordering
  • Reporting/Analytics
  • Retail Inventory Management
  • Routing
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Shipping Management
  • Special Order Management
  • Status Tracking
  • Supplier Management
  • Task Scheduling
  • Technician Management
  • Time Tracking
  • Timesheet Management
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • eCommerce Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier