Smart Service vs Payaca

QuickBooks Online Advanced

ServiceM8

GorillaDesk

PestPac

Tradify

ServiceMax

Excellent 

Hi Patrick,

Thank you for your positive feedback
Its been great having you onboard and we look forward to bringing you more value for your money. Have a look to see the new Beta we just launched, this will be the first of many!

Look forward to catching up soon.

Best,

Michael

Good and with expected updates to come it'll get even better

Product/service review 

Hi Gareth,

Thank you for taking the time to give us some really positive feedback!

You are exactly right, there are plenty of updates coming soon which we are sure you'll be thrilled with. We'll make sure that 'Features & Functionality' gets a 5-star rating soon enough!

I've got a call scheduled for you soon to catch-up, though as you know, if there is anything you'd like to speak to us about in the meantime, you know where we are.

Thank you for joining us and we look forward to continue working with you!

Best, 

Michael

My overall experience with Payaca has been fantastic. I'm getting on really well with the product and looking forward to using it for many more years and excited to see the additional features they add. It's really helped increase my sales, my quote conversion rate has increased massively and that is probably down the professional look it provides. The customer service is brilliant also. Any questions  you may have, their team are always there to answer or solve any issues. Excellent all round package with Payaca!

Fantastic software

Hi Chris,

Our overall experience has been fantastic with you too!

It's been really great to have you onboard from the very early days. There's a lot of great feedback you've given us over time, plus putting our name out there for others is always appreciated!

You've made some of my points for me; increasing quote conversion rates with the professional looking quotes, the ease of creating and sending a quote, integration with existing software and many more features are all a core part of the experience that we're delighted work for you and so many others.

A satisfaction note is included on 0% finance jobs, though we could look at including it for all jobs potentially.
Your feedback is always welcome Chris, thank you for the time you've given us in helping to shape the product and we look forward to working with you in the future too!

Best regards, 

Michael

Compare Smart Service and Payaca based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Run a field-service company? Organize your operations, empower your team, and impress your customers with just a few clicks. Get started with a 14-day FREE trial today.

ServiceMax is the field service  and asset management solution for hundreds of companies worldwide. The software is a complete suite of field service and asset management applications including scheduling & workforce optimization, installed base, contract management, inventory management and more.

Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Automated Scheduling

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Chemical Usage Tracking

Client Portal

Communication Management

Communications Management

Compliance Management

Contact Database

Contract/License Management

Contractor Management

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customer Service Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Capture and Transfer

Data Import/Export

Debit/Credit Card Processing

Digital Signature

Dispatch Management

Document Imaging

Document Management

Document Storage

Documentation Management

Drag & Drop

Driver ETA

Electronic Forms

Electronic Payments

Electronic Signature

Email Management

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Management

Equipment Tracking

Estimating

Facility Scheduling

File Storage

Fixed Asset Management

Fleet Management

For Commercial and/or Industrial Electrical Contractors

For Handyman Industry

For Lawn Care

For Locksmiths

For Pest Control Companies

For Plumbing Industry

Forms Management

Geographic Maps

Group Scheduling

Historical Reporting

Image Capture

Inspection Checklists 

Interaction Tracking

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Management

Location Tracking

Maintenance Scheduling

Mobile Access

Mobile Alerts

Mobile App

Mobile Payments

Mobile Signature Capture

Monitoring

Multi-Location

Online Booking

Online Payments

Online Time Clock

Payment Collection in the Field

Payment Processing

Performance Metrics

Pest Activity Tracking

Pesticide Usage Tracking

Smart Service

Android

Web-based

Windows

iPad

iPhone

Office Manager

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they  are very patient.

Office Admin

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

Owner

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

Customer Service Rep

Smart service is awesome. Easy to use and good value for the money you pay.

Owner/CEO

So easy to integrate with QB, Google Calendar, Outlook and every other program we use. It is like a breath of fresh air to FINALLY find something so EASY and Flawless to use.

I like the integration with Google Maps. The vendor's support is excellent and quick to address issues.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

Account Manager

It is fairly user friendly. I do like the posting and dispatch screens.

Installation Coordinator/Dispatcher

I appreciate the ability to create different locations under one customer name.

It handles well with Quickbooks. We are switching to a better software after being on this for 5 years.

Office manager

This program makes invoicing a snap, and provides a variety of great reports to review customer data.

The time stamped notes are invaluable and help us to maintain a professional operation.

Administrator

Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.

Operations

We really don't use the Software to its fullest. It We love the part we use.

Scheduling and the ability for the work order to convert to invoice in Quick books.

The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.

Smart Service screenshot: Smart Service Cloud streamlines leads and quotes. Engage customers with integrated marketing, then instantly convert approved quotes to work orders—no re-entry needed. Drive growth effortlessly from sales to service.

Smart Service screenshot: Easily handle customer calls and automate the creation of appointments and work orders. Schedule jobs and assign technicians or crews based on skill set and technician availability for efficient field service operations.

Smart Service screenshot: The Smart Service Cloud mobile app’s custom forms empower your field techs to handle every task in one place. On-site payment processing accelerates cash flow, slashes admin duties, and drives an efficient, hassle-free workflow for your team.


Smart Service screenshot: Efficient routing is the backbone of a profitable service business. Smart Service Cloud offers powerful, automated routing solutions that help you minimize travel time, reduce operational costs, and boost technician productivity.


Smart Service screenshot: Smart Service’s QuickBooks™ integration automates data transfer between your field operations and accounting systems, reducing admin workloads and ensuring precise bookkeeping. Free your team to focus on core tasks with seamless workflow syncing. 


Large Enterprises

Mid Size Business

Small Business

Tradify is job management platform & mobile app designed for small businesses that makes it easy to quote, schedule, track & invoice jobs on the go.

QuickBooks Online Advanced is a web-based accounting & business management solution which enables small businesses to track sales, inventory, financial accounts & payroll from a single dashboard

ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.

A CRM solution for ambitious field service businesses. With a focus on simplicity and efficiency, we empower businesses to streamline operations, build strong customer relationships, and fuel growth. Developed by software experts, Payaca is designed for adaptability and continuous improvement.

Smart Service vs Payaca Comparison (2025)

Smart Service

Payaca

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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