Smart Service vs PestPac Comparison

There are many Reports that can be used to help track or Business and forecast.

Advance call or texting, notification of service.

Hi George - thank you so much for leaving us a great review. We're so happy you're finding success with PestPac!

Easy to maneuver and self explanatory.

Some customer service isn't trained fully on the system.

This has been such a time saver for me as a small business owner and the only employee. It makes wearing ALL of the hats much easier.

There is nothing that I dislike about this service.

keeping up with customers---only problem is you better know the program well and they are not willing to give you the training necessary for you to know it---well that is without charging EXTRA!!!

the cost, the contract and worst yet the CUSTOMER SERVICE

Hi Homer - Thank you for your feedback, as it always helps us to continue to improve our solutions as we strive provide the most value to our customers.

Relatively easy to use. Great customer service.

There’s a lot to learn. Something like QuickBooks would be nice.

Hi Richard - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Scheduling and service request are simple. Payment posting.

Help pages don't go into enough details or provide samples. Confusing terminology. Numerous Reports, but do not always have what is needed. Excludes some common sense simple features.

I like how I can set up a recurring service.

That is product is not at all easy to customize, the level of difficulty it is to get it customized with support, and the ease of use. You are constantly clicking around and having to go back to the beginning if you can't find what you were looking for.

Hi Ramon - Thank you for the review of PestPac. We are happy to hear that you like how you can set up recurring services but are sorry to hear about your frustrations involving ease of use. We will pass this valuable feedback to our product team!

Nothing. Did not provide services promised, expensive, horrible customer service

This was a horrible, insanely expensive mistake from start to finish.

Hello, Thank you for sharing. We take your feedback seriously and have passed it along to our team. You will be hearing from your team shortly if you haven't already. Thank you - WorkWave

The program is easy to use and customer service is very prompt.

I haven't had any problems with the product or vendor.

user friendly, customer service, follow through on product very fast and thorough

ala cart approach to a fairly pricey product. And the printable service orders are hard to adapt to my needs and the laws of the state I wish I could Print a version of my own

Mature company that was a been in the service industry for a while.

Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates

I am impressed with the customer service aspect of this software. If I encounter a problem I can not solve, customer service is very efficient addressing my issue in a timely manner. I find this software fairly easy to use.

When processing a credit card, often the link to Element will glitch, this is frustrating because it will process the transaction, but does not reflect in PestPac.

I enjoy how easy it is to schedule technicians

I would like to see the Location history to be longer than 8 locations

Hi Monica - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

The customer service people are very nice and very willing to help when they are able.

The limitations and some functions of the software.

Customer service are always friendly and very knowledgeable. They take care of my questions right away

The pricing is a lil high for a 1 man show

Hi Eric - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs.

I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.

Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

The software is reliable with very little down time over the years. Customer service has been helpful.

Overpriced by a lot. You have to pay for every module while other companies include everything in one package. The interface is outdated compared to others out there. The contract auto-renews for one year, the modules also auto-renew, but if you have purchased them at different times then there is no clean break to get out. You will have to pay the remainder of the contract on the modules that have not expired yet. Very bad way of doing business.

The product pretty much has everything you need on the main screen, such as the customer history, open service orders, future service orders and also cancellations. The e-mail capability actually works for sending notices or reports. The customer service so far has been great. I also like the map location being right on the main screen when you bring up the address which is very helpful. There is a very quick response for any questions or help needed.

I am a fairly new customer to the program, but so far I am very pleased with their customer support, which I think is a very important factor, so therefore there is nothing negative I can say about the vendor. There is a lot of back end entry that you need to enter, but I find that I enter it as needed. For example county codes that need to populate, or chemicals tied into a particular service. Other than that I cannot really cannot find anything I don't like about the program.

Not much I like about this program, everything is extra.

To even learn about their program you have to pay money, to add any feature you have to pay money. The program scheduling doesn't always work right, throws things off to a totally different day.

Hi Amy - We place a top priority on being able to meet our customers' needs and we are sorry that you feel our solution did not satisfy your expectations. We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes.

Has many features and functions, lots of settings to choose from and ability to go mobile is very useful

Difficult to navigate through and set up. Customer service doesn't always respond in a timely manner and can sometimes be vague in their response

Ease in scheduling; access to customer information including past service history, billing, etc. Easy to use screens to quickly provide customer feedback.

Corrective accounting is cumbersome for me.

"I've been using PestPac since 2004 and have experienced many many changes and upgrades. Marathon Data and Work Wave do an excellent job of keeping PestPac efficient in maintaining industry specific records and reporting with continuous upgrades and listening to the suggestions of their customers who have used the program long term."

I feel like at times I know the program better than the customer service agents but that has come from many years of experience with PestPac.

Being able to email customers invoices and arrival times, auto billing, the mobile app.

A ton of options, technically its a good thing but can get very confusing. Customer service makes up for it, always happy to help with any questions.

I love the best fit feature, which allows our CSR's to know very quickly which tech can respond to a service call the quickest.

We haven't had the time to use all the data the is available to us . I would like a few tips to help us expand out knowledge of the software.

PestPac offers all the features that we need to run our business and it happens in 1 program. That means 1 program to train on and 1 program to administer.

It is an expensive product, especially when using all the various features. Some of the modules are a work in progress, however they are still full price.

Hi David - Thanks for the positive review! We are so glad you are finding success with our software.