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Smart Service vs Resfinity Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Web-based hotel & airline booking solutions to manage the whole reservation process from search, through to payment and final...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.4

5

4

3

2

1

4

0

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
50%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

Not enoughreviews yet

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features66
  • API
  • Accounting Integration
  • Activities Booking
  • Alerts/Notifications
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Central Reservation System
  • Charter Reservations
  • Chemical Usage Tracking
  • Client Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Discount Management
  • Dispatch Management
  • Distribution Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Dynamic Content
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Airlines
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Travel Agencies
  • GDS/OTA Integration
  • GPS
  • Inventory Control
  • Inventory Management
  • Itinerary Creation
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Loyalty Program
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Booking
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Currency
  • Multi-Day Booking
  • Online Booking
  • Online Time Clock
  • Package Creation
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Policy Management
  • Preventive Maintenance
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Rate Management
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Restriction Management
  • Revenue Management
  • Room Booking
  • Routing
  • Sales Pipeline Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Supplier Management
  • Task Scheduling
  • Technician Management
  • Third Party Booking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Vendor Management
  • Website Management
  • Work Order Creation
  • Work Order Management
  • Total features45
  • API
  • Accounting Integration
  • Activities Booking
  • Alerts/Notifications
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Central Reservation System
  • Charter Reservations
  • Chemical Usage Tracking
  • Client Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Discount Management
  • Dispatch Management
  • Distribution Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Dynamic Content
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Airlines
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Travel Agencies
  • GDS/OTA Integration
  • GPS
  • Inventory Control
  • Inventory Management
  • Itinerary Creation
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Loyalty Program
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Booking
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Currency
  • Multi-Day Booking
  • Online Booking
  • Online Time Clock
  • Package Creation
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Policy Management
  • Preventive Maintenance
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Rate Management
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Restriction Management
  • Revenue Management
  • Room Booking
  • Routing
  • Sales Pipeline Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Supplier Management
  • Task Scheduling
  • Technician Management
  • Third Party Booking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Vendor Management
  • Website Management
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier